Graphical representation of system information on a remote computer
First Claim
1. A computerized diagnostic tool for displaying system information on a graphical display comprising:
- a first electronic device that is configured to receive system information from a second separate source electronic device, wherein the system information identifies at least one of hardware components that reside in the source electronic device and a configuration of the source electronic device, and wherein the first electronic device displays a graphical representation of the system information of the source electronic device.
1 Assignment
0 Petitions
Accused Products
Abstract
A method and apparatus for gathering system information into a file and transmitting the file to a remote location for presentation as a graphical display. A computerized diagnostic tool, can assist a support person in providing technical support to an end user in connection with the configuration of a remote computer. System information relating to a particular customer'"'"'s computer can be stored for subsequent reference. Computer program code running on a source computer can direct a source computer to self-survey system information. Program code creates a file containing system information and transmits the system information file to a remote computer separate from the source computer. Transmission may be accomplished via any effective transmission medium such as the Internet. Computer program code on the remote computer then displays a graphical representation of the system information.
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Citations
31 Claims
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1. A computerized diagnostic tool for displaying system information on a graphical display comprising:
a first electronic device that is configured to receive system information from a second separate source electronic device, wherein the system information identifies at least one of hardware components that reside in the source electronic device and a configuration of the source electronic device, and wherein the first electronic device displays a graphical representation of the system information of the source electronic device. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method of graphically representing system information of a source electronic device on a remote computer comprising:
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receiving gathered system information from the source electronic device, wherein the system information identifies at least one of hardware components that reside in the source electronic device and a configuration of the source electronic device; and displaying a graphical representation of the system information contained in the system information file on the remote computer. - View Dependent Claims (9, 10, 11)
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12. A program storage device storing instructions that when executed performs the method comprising:
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receiving gathered system information from a source electronic device, wherein the system information identifies at least one of hardware components that reside in the source electronic device and a configuration of the source electronic device; and displaying a graphical representation of the system information contained in the system information file on a separate remote computer. - View Dependent Claims (13, 14, 15)
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16. A programmed computer for graphically displaying system information gathered by and received from a separate source electronic device, the programmed computer comprising:
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memory configured to store computer readable program code; a processor for executing computer readable program code stored in said memory; a system information file transmitted from a separate source electronic device, wherein the system information identifies at least one of hardware components that reside in the source electronic device and a configuration of the source electronic device; and a display adapted to display visual images representative of the system information, wherein the processor is responsive to a command to graphically display the information contained in the system information file on the display. - View Dependent Claims (17)
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18. A computer executing a diagnostic tool for displaying system information on a graphical display comprising:
a first electronic device configured to gather system information from a separate second electronic device, wherein the gathered system information identifies at least one of hardware components that resides in the separate second electronic device and a configuration of the second electronic device, and wherein the second electronic device is configured to transmit, and wherein the first electronic device is configured to receive and display said system information. - View Dependent Claims (19, 20, 21, 22, 23, 24)
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25. A method of graphically representing system information comprising:
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gathering system information from a first electronic device into a system information file, wherein the system information identifies at least one of hardware components that reside in the first electronic device and a configuration of the first electronic device; transmitting said system information file to a separate second remote electronic device; and graphically representing the system information file on the remote electronic device. - View Dependent Claims (26, 27)
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28. An article of manufacture comprising a computer storage-usable-medium having a computer readable code embodied therein for displaying system information on a graphical display the computer readable code in said article of manufacture comprising:
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computer readable code responsive to a command to gather system information about a first electronic device, wherein the system information identifies at least one of hardware components that resides in the first electronic device and a configuration of the first electronic device; and computer readable code responsive to a command to transmit the system information to a remote second electronic device, wherein the system information is configured to be displayed as a graphical representation on the remote second electronic device. - View Dependent Claims (29, 30)
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31. A programmed computer for graphically displaying system information gathered by and received from a separate source computer, the programmed computer comprising:
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at least one hardware component; a system information file configured to be transmitted to the programmed computer;
wherein the system information identifies at least one of hardware components of the source computer and a configuration of the source computer; andcode responsive to receive the system information of the source computer and graphically display an image indicative of the source computer system information.
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Specification