System and method for real-time, personalized, dynamic, interactive voice services for corporate-analysis related information

• US 7,340,040 B1
• Filed: 12/07/1999
• Issued: 03/04/2008
• Est. Priority Date: 09/13/1999
• Status: Expired due to Term

• Current Assignee: Microstrategy Incorporated
• Original Assignee: Microstrategy Incorporated
• Inventors: Saylor, Michael J., Richards, Frederick III, Zirngibl, Michael, Patnaik, Anurag
• Primary Examiner(s): Rudy; Andrew Joseph
• Application Number:
  US09/454,597
• Time in Patent Office: 3,010 Days
• Field of Search: 705/35, 705/28, 379/67.1
• US Class Current: 379/67.1
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: H04M 2201/12 Counting circuits
• CPC Class Codes: H04M 2201/14 Delay circuits; Timers
• CPC Class Codes: H04M 2201/36 Memories
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A system and method for creation and automatic deployment of personalized, dynamic and interactive voice services relating to subscriber corporate analysis related information, including information derived from on-line analytical processing (OLAP) systems. More specifically, the invention relates to a system and method that enable personalized delivery of corporate analysis-related information in real-time, via natural language voice communication with a voice-enabled terminal device.

Claims

1. A method for providing interactive real-time transmissions of corporate analysis information to at least one user during an interactive voice broadcast the method comprising:

providing at least one corporate analysis voice service that can output personalized, corporate analysis information to subscribers;

enabling at least one user to subscribe to the at least one corporate analysis voice service and provide personal preferences for the content and presentation of corporate analysis information;

executing the at least one corporate analysis voice service upon satisfaction of a predetermined condition to generate personalized content for the at least one user, wherein the personalized content includes corporate analysis information based on the personal preferences of the at least one user, and one or more user inputs for enabling the at least one user to respond to the corporate analysis information;

formatting the personalized content into at least one active voice page personalized for the at least one user;

initiating an interactive voice broadcast with the at least one user that will be governed by the at least one active voice page;

communicating the personalized content to the at least one user during the interactive voice broadcast; and

enabling the at least one user to respond to the personalized content in real-time during the interactive voice broadcast via the one or more user inputs.

2. The method according to claim 1, wherein the predetermined condition comprises either a scheduled event or a triggering event, and is specified by the at least one user while subscribing to the at least one corporate analysis voice service.

3. The method according to claim 1, further comprising receiving a response from the at least one user during the interactive voice broadcast via the one or more user inputs, and processing the one or more user inputs.

4. The method according to claim 1, further comprising converting the personalized content of the least one active voice page to speech output.

5. The method according to claim 4, wherein communicating the personalized content comprises communicating the speech output.

6. The method according to claim 1, wherein initiating an interactive voice broadcast comprises initiating an outbound telephone communication to the at least one user.

7. The method according to claim 1, wherein the corporate analysis information comprises performance characteristics relating to a corporate entity.

8. The method according to claim 1, wherein user inputs comprise user prompts and user options.

9. The method according to claim 1, wherein the corporate analysis information comprises information that impacts future performance of a corporate entity.

10. The method according to claim 1, wherein the corporate analysis information comprises news about a corporate entity.

11. The method according to claim 3, further comprising processing the one or more user inputs in real-time during the interactive voice broadcast.

12. The method according to claim 11, further comprising processing the one or more user inputs in real-time during the interactive voice broadcast to execute a transaction.

13. The method according to claim 3, wherein the one or more user inputs enable the at least one user to request that another entity take an action.

14. The method according to claim 13, wherein the action may comprise altering a corporate performance criteria.

15. The method according to claim 14, wherein altering a corporate performance criteria comprises lowering a price.

16. The method according to claim 14, wherein altering a corporate performance criteria comprises ordering additional inventory.

17. A system for providing interactive real-time transmissions of corporate analysis information to at least one user during an interactive voice broadcast the system comprising:

subscription means for enabling at least one user to subscribe to at least one corporate analysis voice service that can output personalized corporate analysis information to subscribers, wherein the subscription means enable the at least one user to provide personal preferences for the content and presentation of corporate analysis information;

means for executing the at least one corporate analysis voice service upon satisfaction of a predetermined condition to generate personalized content for the at least one user, wherein the personalized content includes corporate analysis information based on the personal preferences of the at least one user, and one or more user inputs for enabling the at least one user to respond to the corporate analysis information;

means for formatting the personalized content into at least one active voice page personalized for the at least one user;

means for initiating an interactive voice broadcast with the at least one user that will be governed by the at least one active voice page;

means for communicating the personalized content to the at least one user during the interactive voice broadcast; and

means for enabling the at least one user to respond to the personalized content in real-time during the interactive voice broadcast via the one or more user inputs.

18. The system according to claim 17, wherein the predetermined condition comprises either a scheduled event or a triggering event, and is specified by the at least one user while subscribing to the at least one corporate analysis voice service.

19. The system according to claim 17, further comprising means for receiving a response from the at least one user during the interactive voice broadcast via the one or more user inputs, and processing the one or more user inputs.

20. The system according to claim 17, further comprising means for converting the personalized content of the at least one active voice page to speech output.

21. The system according to claim 20, wherein communicating the personalized content comprises communicating the speech output.

22. The system according to claim 17, wherein initiating an interactive voice broadcast comprises initiating an outbound telephone communication to the at least one user.

23. The system according to claim 17, wherein the corporate analysis information comprises performance characteristics relating to a corporate entity.

24. The system according to claim 17, wherein user inputs comprise user prompts and user options.

25. The system according to claim 17, wherein the corporate analysis information comprises information that impacts future performance of a corporate entity.

26. The system according to claim 17, wherein the corporate analysis information comprises news about a corporate entity.

27. The system according to claim 19, further comprising means for processing the options as a transaction one or more user inputs in real-time during the interactive voice broadcast.

28. The system according to claim 27, further comprising means for processing the one or more user inputs in real-time during the interactive voice broadcast to execute a transaction.

29. The system according to claim 19, wherein the one or more user inputs enable the at least one user to request that another entity take an action.

30. The system according to claim 29, wherein the action may comprise altering a corporate performance criteria.

31. The system according to claim 30, wherein altering a corporate performance criteria comprises lowering a price.

32. The system according to claim 30, wherein altering a corporate performance criteria comprises ordering additional inventory.