Voice extensible markup language-based announcements for use with intelligent network services

• US 7,340,043 B2
• Filed: 03/24/2004
• Issued: 03/04/2008
• Est. Priority Date: 01/16/2003
• Status: Expired due to Fees

• Current Assignee: AT&T Knowledge Ventures, L.P. (AT&T, Inc.)
• Original Assignee: AT&T Knowledge Ventures, L.P. (AT&T, Inc.)
• Inventors: Book, Nancy Ann, Crockett, Susanne Marie
• Primary Examiner(s): Gauthier; Gerald
• Application Number:
  US10/807,159
• Publication Number:
  US 20040247094A1
• Time in Patent Office: 1,441 Days
• Field of Search: 379/223, 379/88.17, 379/221.08, 455/417, 704/275, 709/200, 370/328
• US Class Current: 379/88.17
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

An advanced intelligent network (AIN) telephony service provided in a public switched telephone network (PSTN) is controlled based on instructions from a subscriber, browsing a packet switched data network using a voice browser. A voice extensible markup language (VXML) platform is connected to a web server and a service control point (SCP). The web server stores announcements that can be easily created and modified by a subscriber. When the VXML platform receives an announcement ID from the SCP, the VXML platform determines a location where the announcement is stored based on the ID, and then plays the remotely stored announcement. Thus, the announcements can be easily changed without affecting the SCP and other AIN network elements.

Claims

1. A method for executing a network service provided in a telecommunications network, the method comprising:

receiving from a web client an announcement that a user can create and change and an announcement identification;

receiving a message from a call processor at a voice extensible markup language (VXML) platform, the message comprising the announcement identification;

analyzing the announcement identification to determine a remote announcement location where the announcement corresponding to the announcement identification is stored; and

retrieving and playing the announcement from the remote announcement location,

wherein the announcement stored at the remote announcement location can be created or changed by the user without affecting the announcement identification.

2. The method of claim 1, in which the VXML platform comprises an intelligent peripheral (IP) component and a VIMS component.

3. The method of claim 2, further comprising:

receiving the announcement identification at the IP component;

encoding the announcement identification so that the IP component recognizes that the VIMS component will process the announcement identification; and

forwarding the announcement identification to the VIMS component.

4. The method of claim 3, further comprising, at the VIMS component, correlating the announcement identification to the announcement location.

5. The method of claim 4, in which the correlating is based upon a server location identification provided in a user profile.

6. The method of claim 1, in which the remote announcement location comprises a web server.

7. The method of claim 6, in which the web server is identified by a uniform resources locator (URL).

8. The method of claim 1, in which the announcement location comprises a web server, and both the web server and the web client are located behind a firewall.

9. A system for executing a network service provided in a telecommunications network, the system comprising:

a voice extensible markup language (VXML) platform configured for receiving a message comprising an announcement identification, the VXML platform analyzing the announcement identification to determine a remote announcement location where an announcement corresponding to the announcement identification is stored, and then retrieving and playing the announcement,

wherein the announcement stored at the remote announcement location can be created or changed by a user utilizing a web client without affecting the announcement identification.

10. The system of claim 9, in which the VXML platform comprises an intelligent peripheral (IP) component and a VIMS component.

11. The system of claim 10, in which the IP component receives the announcement identification and then forwards the announcement identification to the VIMS component,

the system further comprising a call processor in the telecommunications network configured to encode the announcement identification so that the IP component recognizes that the VIMS component will process the announcement identification.

12. The system of claim 11, in which the VIMS component correlates the announcement identification to the announcement location.

13. The system of claim 12, in which the correlating is based upon a server location identification provided in a user profile.

14. The system of claim 9, wherein the remote announcement location comprises a web server.

15. The system of claim 14, in which the web server is identified by a uniform resources locator (URL).

16. The system of claim 9, in which the announcement location comprises a web server, and both the web server and the web client are located behind a firewall.

17. A voice extensible markup language (VXML) platform for facilitating execution of a network service provided in a telecommunications network, the platform comprising:

a receiver for receiving a message from a call processor, the message comprising an announcement identification;

an analyzer for determining a remote announcement location where an announcement corresponding to the announcement identification is stored, based on at least the announcement identification; and

an interface for playing the announcement retrieved from the remote announcement location,

wherein the announcement stored at the remote announcement location can be created or changed by a user utilizing a web client without affecting the announcement identification.

18. The platform of claim 17, in which the receiver further comprises an intelligent peripheral (IP) component, and the analyzer and the interface further comprise a VIMS component.

19. The platform of claim 18, in which the IP component recognizes that the VIMS component will process the announcement identification based upon how the announcement identification has been encoded, and then forwards the announcement identification to the VIMS component.

20. The platform of claim 19, in which the VIMS component correlates the announcement identification to the announcement location based upon a server location identification provided in a user profile.

21. The platform of claim 17, in which the VXML platform communicates with the call processor using intelligent network application part (INAP) signaling.

22. The platform of claim 17, in which the announcement location comprises a web server, and the VXML platform communicates with the web server in order to play the announcement.

23. The platform of claim 17, in which the announcement location comprises a web server, and both the web server and the web client are located behind a firewall.