Integrating live chat into an online credit card application
DCFirst Claim
Patent Images
1. A method of providing on line chat help to an applicant comprising:
- inserting an application identifier and a chat applet into a web page; and
sending the web page to the applicant;
wherein the chat applet is configured to determine that a period of time has expired without an action from the applicant and, upon such determination, to send a request to a chat server for a connection and to include the application identifier with the request.
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Abstract
A system and method are described for providing on line chat help to an applicant. An application identifier and a chat applet are inserted into a web page. The web page is sent to the applicant. The chat applet is configured to determine based on an event that the applicant could benefit from online chat and, upon such determination, to send a request to a chat server for a connection and to include the application identifier with the request.
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Citations
8 Claims
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1. A method of providing on line chat help to an applicant comprising:
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inserting an application identifier and a chat applet into a web page; and sending the web page to the applicant; wherein the chat applet is configured to determine that a period of time has expired without an action from the applicant and, upon such determination, to send a request to a chat server for a connection and to include the application identifier with the request. - View Dependent Claims (2, 3, 4, 5)
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6. A method of providing on line chat help to an applicant comprising:
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determining that a period of time has expired without an action from the applicant; and sending a request to a chat server for a connection wherein the request includes an application identifier associated with the applicant.
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7. An application server for providing on line chat help to an applicant comprising:
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a processor configured to insert an application identifier and a chat applet into a web page; and an applicant interface configured to send the web page to the applicant; wherein the chat applet is configured to determine that a period of time has expired without an action from the applicant and, upon such determination, to send a request to a chat server for a connection and to include the application identifier with the request.
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8. An applicant client for obtaining on line chat help comprising:
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a processor configured to determine that a period of time has expired without an action from the applicant; a chat interface configured to send a request to a chat server for a connection wherein the request includes an application identifier associated with the applicant.
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Specification