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Integrating live chat into an online credit card application

DC
  • US 7,346,576 B2
  • Filed: 02/18/2004
  • Issued: 03/18/2008
  • Est. Priority Date: 11/03/1998
  • Status: Expired due to Term
First Claim
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1. A method of providing on line chat help to an applicant comprising:

  • inserting an application identifier and a chat applet into a web page; and

    sending the web page to the applicant;

    wherein the chat applet is configured to determine that a period of time has expired without an action from the applicant and, upon such determination, to send a request to a chat server for a connection and to include the application identifier with the request.

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