System and method for monitoring and managing a computing service

• US 7,346,678 B1
• Filed: 11/14/2002
• Issued: 03/18/2008
• Est. Priority Date: 11/14/2002
• Status: Expired due to Fees

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: WebEx Communications Incorporated (Cisco Systems, Inc.)
• Inventors: Zhu, Min, Yang, Jinyu
• Primary Examiner(s): Coulter; Kenneth R.
• Application Number:
  US10/298,105
• Time in Patent Office: 1,951 Days
• Field of Search: 709/202, 709/224, 709/223, 709204-206, 715753-759
• US Class Current: 709/224
• CPC Class Codes: G06F 11/3495 for systems
• CPC Class Codes: G06F 2201/875 Monitoring of systems including the internet
• CPC Class Codes: H04L 41/046 comprising network management agents or mobile agents therefor
• CPC Class Codes: H04L 41/5009 Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
• CPC Class Codes: H04L 41/5067 Customer-centric QoS measurements
• CPC Class Codes: H04L 43/50 Testing arrangements

Abstract

A system and method for monitoring and managing a computing service are disclosed. In one embodiment, an agent is installed at each of a plurality of clients. These agents periodically test performance of services of one or more application servers over a network. The agents then transmit the results of the tests to a management server. The management server also receives information regarding actual services delivered to users from the one or more application servers. Customers may then access the management server to obtain system information.

Claims

1. A method for monitoring performance of an on-line collaborative computing service, the method comprising:

establishing a connection with an application server providing the on-line collaborative computing service over a network;

transmitting first simulated user input over the network to the application server, wherein the first simulated user input is selected from the group consisting of creating a new meeting, joining an existing meeting, text chatting, performing document sharing, and performing application sharing;

receiving data in response to the transmitted first simulation user input;

analyzing the received data to generate analyzed data;

transmitting the analyzed data over the network to a management server;

transmitting second simulated user input requesting a plug-in over the network to a web server;

receiving download of a plug-in in response to the transmitting the second simulated user input; and

analyzing the downloaded plug-in to test the download of the plug-in.

2. The method for monitoring performance of an on-line collaborative computing service according to claim 1, wherein the simulated user input is transmitted from a client device over a local area network.

3. The method for monitoring performance of an on-line collaborative computing service according to claim 1, wherein the analyzing further comprises determining one or more latency values.

4. The method for monitoring performance of an on-line collaborative computing service according to claim 1, further comprising periodically repeating the establishing, the transmitting simulated user input, the receiving, the analyzing, and the transmitting.

5. The method for monitoring performance of an on-line collaborative computing service according to claim 1, further comprising:

transmitting third simulated user input over the network to a web server;

wherein the third simulated user input comprises a password for logging onto the web server.

6. The method for monitoring performance of an on-line collaborative computing service according to claim 1, further comprising testing a ping server associated with the application server.

7. The method for monitoring performance on an on-line collaborative computing service according to claim 1, wherein transmitting first simulated user input further comprises calling one or more programs associated with the collaborative computing service.

8. An agent stored on a computer-readable storage medium, comprising:

a web server tester configured to establish a connection with a web server;

an application server tester configured to establish a connection with an application server, to test a collaborative computing service delivered by the application server by transmitting data that simulates user actions in requesting and receiving the service, wherein the simulated user actions are selected from the group consisting of creating a new meeting, joining an existing meeting, text chatting, performing document sharing, and performing application sharing, and to test a plug-in download by transmitting a second simulated user input requesting a plug-in over the network to a web server, receiving download of a plug-in in response to the transmitting the second simulated user input, and analyzing the downloaded plug-in to test the download of the plug-in;

a collection module configured to collect test result data; and

a data transmission module configured to transmit the collected test result data to a management server.

9. The agent of claim 8, wherein the web server tester is configured to transmit login information to the web server.

10. The agent of claim 8, wherein the web server tester is configured to request a download of a file from the web server.

12. The agent of claim 8, wherein the application server tester is configured to test the service by calling a DLL program.

11. The agent of clam 8, wherein the application server tester is configured to test a plurality of different services delivered by the application server.