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System and method of monitoring e-service Quality of Service at a transaction level

  • US 7,349,340 B2
  • Filed: 06/18/2003
  • Issued: 03/25/2008
  • Est. Priority Date: 06/18/2003
  • Status: Active Grant
First Claim
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1. A processor-based Quality of Service (QoS) management system for identifying and at least partially remedying degradation with respect to satisfaction of predefined QoS standards comprising:

  • a measurement engine configured to acquire data specific to transaction instances of transaction types during executions of a plurality of services via a plurality of application nodes of a service-based system, said services being defined by different sets of transaction types, said measurement engine being enabled to generate transaction data indicative of individual measures relating to processing for particular said transaction instances and indicative of aggregate measures relating to processing for a plurality of said transaction instances, said individual measures including data specific to finished said particular transaction instances, said aggregate measures including data specific to counts of occurrences of specific said transaction types on a basis of time; and

    a controller in communication with said measurement engine, said controller being enabled to compare said transaction data from said measurement engine to said predefined QoS standards and to adaptively adjust operational parameters of said service-based system in response to current relationships between said transaction data and said predefined QoS standards, said controller being configured to provide adaptive adjustments of said operational parameters in response to detections of said degradation with respect to satisfaction of said redefined QoS standards.

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