Automated diagnostic service
First Claim
1. A method of automated diagnostic service for a data processing system, comprising:
- responsive to an alert generated by an element of the data processing system, retrieving product data identifying the element;
forwarding the retrieved product data to a networked diagnostic site;
retrieving a diagnostic package by the diagnostic site responsive to receiving the product data, the diagnostic package including diagnostic code appropriate for the element identified by the product data;
forwarding the diagnostic package to the data processing system; and
installing and executing the diagnostic code of the diagnostic package to perform diagnostic testing of the element.
2 Assignments
0 Petitions
Accused Products
Abstract
A method of providing diagnostic service for a data processing system includes retrieving product data identifying a data processing element in response to an alert generated by the element. The retrieved product data is forwarded to a networked diagnostic site. A diagnostic package is retrieved, the diagnostic package including diagnostic code appropriate for the alerting element. The diagnostic package is forwarded to the data processing system. The diagnostic code is then installed and executed to perform diagnostic testing of the element. Results generated during execution of the diagnostic code may then be used to take machine initiated corrective action. After the results have been generated, the diagnostic software is uninstalled from the data processing system.
142 Citations
14 Claims
-
1. A method of automated diagnostic service for a data processing system, comprising:
-
responsive to an alert generated by an element of the data processing system, retrieving product data identifying the element; forwarding the retrieved product data to a networked diagnostic site; retrieving a diagnostic package by the diagnostic site responsive to receiving the product data, the diagnostic package including diagnostic code appropriate for the element identified by the product data; forwarding the diagnostic package to the data processing system; and installing and executing the diagnostic code of the diagnostic package to perform diagnostic testing of the element. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
-
-
9. A method of providing data processing system diagnostic services, comprising:
-
enabling a server to respond to an alert generated by an element of a data processing system by retrieving product data identifying the element and forwarding the retrieved product data to a networked diagnostic site; configuring the diagnostic site to deliver, responsive to receiving the product data, a diagnostic package to the server, the diagnostic package including diagnostic code appropriate for the element identified by the product data; and enabling the server to install and execute the diagnostic code of the diagnostic package to perform diagnostic testing of the element. - View Dependent Claims (10, 11, 12, 13, 14)
-
Specification