Pre-paid wireless interactive voice response system with variable announcements
First Claim
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1. A wireless communication system providing interactive voice response for prepaid wireless services, the system comprising:
- a mobile switching system, adapted to communicate with at least one wireless device, capable of establishing a control channel and a voice channel with the wireless device;
a Service Control Point (“
SCP”
) in communication with the mobile switching system, the SCP including an Interactive Voice Response (“
IVR”
) application for prepaid customers, and capable of retrieving customer information;
an Intelligent Peripheral in communication with the SCP and the mobile switching system, the Intelligent Peripheral including IVR messages and adapted to send those messages through a voice channel to the mobile switching system;
wherein the mobile switching system communicates with the SCP and wherein the SCP communicates with the Intelligent Peripheral;
wherein the SCP commands the Intelligent Peripheral to play one or more of the IVR messages in accordance with a prompt level selection received from a customer of the prepaid customers, the prompt level selection specifying at least one of a message frequency or a message content for the one or more messages, the prompt level selection including at least a first option specifying a maximum number of prompts and a second option specifying a minimum number of prompts;
the first option causing the customer to hear a series of announcements when the customer originates a call, and providing the customer with an option of listening to the series of announcements every time the customer receives an incoming call;
the second option causing the customer to hear one or more announcements if an account balance associated with the customer falls below a predetermined level, wherein the predetermined level is defined with reference to at least one of a monetary amount or an amount of time;
and wherein the wireless communication system is adapted to accept an incoming call from a calling party placed using a predetermined dialed number shorter than seven digits.
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Abstract
A wireless communication system providing interactive voice response is disclosed. The system uses CSS7 equipment and infrastructure to account and manage pre-paid wireless services and to provide IVR (Interactive Voice Response) services. The system uses an SCP in communication with a mobile switching system. The SCP includes an IVR application, and provisions to account and manage pre-paid wireless telephone calls. The system preferably uses TCAP messaging where possible to reduce the number of required active voice channels. The system also includes provisions to provide improved IVR services.
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Citations
10 Claims
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1. A wireless communication system providing interactive voice response for prepaid wireless services, the system comprising:
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a mobile switching system, adapted to communicate with at least one wireless device, capable of establishing a control channel and a voice channel with the wireless device; a Service Control Point (“
SCP”
) in communication with the mobile switching system, the SCP including an Interactive Voice Response (“
IVR”
) application for prepaid customers, and capable of retrieving customer information;an Intelligent Peripheral in communication with the SCP and the mobile switching system, the Intelligent Peripheral including IVR messages and adapted to send those messages through a voice channel to the mobile switching system; wherein the mobile switching system communicates with the SCP and wherein the SCP communicates with the Intelligent Peripheral; wherein the SCP commands the Intelligent Peripheral to play one or more of the IVR messages in accordance with a prompt level selection received from a customer of the prepaid customers, the prompt level selection specifying at least one of a message frequency or a message content for the one or more messages, the prompt level selection including at least a first option specifying a maximum number of prompts and a second option specifying a minimum number of prompts; the first option causing the customer to hear a series of announcements when the customer originates a call, and providing the customer with an option of listening to the series of announcements every time the customer receives an incoming call; the second option causing the customer to hear one or more announcements if an account balance associated with the customer falls below a predetermined level, wherein the predetermined level is defined with reference to at least one of a monetary amount or an amount of time; and wherein the wireless communication system is adapted to accept an incoming call from a calling party placed using a predetermined dialed number shorter than seven digits. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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Specification
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Current AssigneeBellsouth Intellectual Property Corporation (AT&T, Inc.)
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Original AssigneeAt&T Delaware Intellectual Property, Inc. (AT&T, Inc.)
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InventorsEspejo, Judith C., Casey, Lance F., Andia, Carmen D., Martin, Judy D., Rudd, Adrian C., Meek, Susan F., Boyden, Brenda L.
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Primary Examiner(s)Urban, Edward F.
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Assistant Examiner(s)Lee, John J.
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Application NumberUS09/749,833Time in Patent Office2,658 DaysField of Search455/406, 455/408, 455/412.1, 455/413, 455/414.1, 455/414.4, 455/415, 455/426.1, 455/433, 455/434, 455/435.1, 455/445, 455/446, 455/461, 455/511, 455/79, 455/560, 455/555, 455/405, 455/409, 455/407, 455/466, 455/414.2, 455/563, 455/410, 455/411, 455/412.2, 455/432.3, 455/419, 379/114.2, 379/88.22, 379/88.01, 379/88.11, 379/88.16US Class Current455/408CPC Class CodesH04M 2207/12 intelligent networksH04M 2207/18 wireless networksH04M 3/4874 Intercept announcementsH04M 3/493 Interactive information ser...
