Work when ready load balancing using critical dates

• US 7,356,376 B1
• Filed: 09/08/2005
• Issued: 04/08/2008
• Est. Priority Date: 09/08/2005
• Status: Expired due to Fees

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Eslambolchi, Hossein, McCanuel, John, Aboujaoude, Roger, Shariati, Saeid
• Primary Examiner(s): Picard; Leo
• Assistant Examiner(s): ORTIZ RODRIGUEZ, CARLOS R
• Application Number:
  US11/222,168
• Time in Patent Office: 943 Days
• Field of Search: 700/100, 700/101, 705/7, 705/8, 705/29
• US Class Current: 700/100
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

A method of balancing workload using critical dates and including the following steps: (a) assigning a promised delivery date to orders received from customers; (b) identifying one or more tasks associated with each of the orders; (c) assigning an expedited date or a customer requested date to each of the tasks of some of the orders; (d) determining a work start date for each of the one or more tasks in each of the orders; (e) assigning a first priority to tasks having a work start date D; (f) assigning a second priority to tasks scheduled to begin on day D+n and having the expedited date; (g) assigning a third priority to tasks scheduled to begin on day D+n and having the customer requested date; (h) setting n equal to a value of 1; (i) working on tasks during a work shift based on order of priority, wherein work on a lower priority task is not commenced until work on all tasks with higher priorities has been completed; (j) increasing n by an increment of 1; and (k) repeating steps (g), (h), (i), (j) and (k) until the work shift for day D has ended.

Claims

1. A method of balancing workload using critical dates, the method comprising:

(a) assigning a promised delivery date to orders received from customers;

(b) identifying one or more tasks associated with each of the orders;

(c) assigning an expedited date or a customer requested date to each of the tasks of some of the orders;

(d) determining a work start date for each of the one or more tasks in each of the orders;

(e) initializing an index n equal to 1;

(f) assigning a first priority to tasks having a work start date D;

(g) assigning a second priority to tasks scheduled to begin on day D+n and having the expedited date;

(h) assigning a third priority to tasks scheduled to begin on day D+n and having the customer requested date; and

(i) working on tasks in priority order, wherein work on a lower priority task is not commenced until work on all tasks with higher priorities has been completed.

2. The method of balancing workload according to claim 1, further comprising:

(j) increasing n by an increment of 1; and

(k) repeating steps (g), (h) and (i).

3. The method of balancing workload according to claim 1, wherein the work on tasks is done during a work shift for day D, and further comprising:

(j) increasing n by an increment of 1; and

(k) repeating steps (g), (h), (i), (j) and (k) until the work shift for day D has ended.

4. The method of balancing workload according to claim 1, further comprising identifying, after step (b), resources needed to perform the one or more tasks associated with each of the orders.

5. The method of balancing workload according to claim 4, further comprising determining, after the tasks having the expedited date are completed, if the resources are available to complete tasks with customer requested dates and stopping work if the resources are not available.

6. The method of balancing workload according to claim 1, wherein the promised delivery date is based on a predetermined schedule for each of the one or more tasks.

7. The method of balancing workload according to claim 1, further comprising delivering the order on or before the promised delivery date.

8. The method of balancing workload according to claim 1, wherein the expedited date represents that the customer agrees to pay an additional amount for delivery prior to the promised delivery date, and wherein the customer requested date represents that the customer is willing to accept delivery of the order prior to the promised delivery date.

9. The method of balancing workload according to claim 1, wherein the work start date is the date that work on each of the one or more tasks must be started in order for the order to be completed by the promised delivery date.

10. The method of balancing workload according to claim 1, wherein the first priority tasks have the highest priority, the second priority tasks have the second highest priority and the third priority tasks have the third highest priority.

11. The method of balancing workload according to claim 1, wherein the work start date is determined based on work schedule templates and the promised delivery date for each order.