System and method for providing access to an interactive service offering
First Claim
1. A method of voice-based interaction comprising:
- receiving a first communication in a format that complies with a first protocol, the first communication associated with a desired interaction between a first device and a voice activated service (VAS) platform;
receiving a second communication in a different format that complies with a different protocol, the second communication associated with an other desired interaction between a different device and the voice activated service (VAS) platform;
recognizing that the VAS platform does not support the first protocol; and
translating the first communication, but not the second communication, to a platform-supported format to facilitate the desired interaction in response to the recognition that the VAS platform does not support the first protocol.
1 Assignment
0 Petitions
Accused Products
Abstract
A system and method are disclosed for providing access to an interactive service offering. A method incorporating teachings of the present disclosure may include receiving a first communication in a format that complies with a first protocol. The first communication may be associated with a desired interaction between a first device and a voice activated service (VAS) platform. The method may also include receiving a second communication in a different format that complies with a different protocol, and the second communication may also be associated with a desired interaction between a different device and the VAS platform. A system implementing the method may recognize that the VAS platform does not support the first protocol, and translate the first communication to a platform-supported format to facilitate the desired interaction.
239 Citations
21 Claims
-
1. A method of voice-based interaction comprising:
-
receiving a first communication in a format that complies with a first protocol, the first communication associated with a desired interaction between a first device and a voice activated service (VAS) platform; receiving a second communication in a different format that complies with a different protocol, the second communication associated with an other desired interaction between a different device and the voice activated service (VAS) platform; recognizing that the VAS platform does not support the first protocol; and translating the first communication, but not the second communication, to a platform-supported format to facilitate the desired interaction in response to the recognition that the VAS platform does not support the first protocol. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 20, 21)
-
-
10. A method of providing multi-protocol access to a network-based service offering, comprising:
-
receiving a first request for access to a network-based interactive service, the first request having a format for communication via a Public Switched Telephone Network (PSTN); receiving a second request fur access to a different network-based interactive service, the second request having a different format for communication via a public Internet Protocol (IP) network; identifying a platform capable of offering the network-based interactive service; routing the first request to the platform; identifying a different platform capable of offering the different network-based interactive service; and routing the second request to the different platform. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
-
- 18. A computer-readable medium having computer-readable data to facilitate a voice communication having a first format, the communication associated with a desired interaction between a first device and a voice activated service (VAS) platform, to recognize that the VAS platform communicates voice information in a different format, and to effectuate the desired interaction by altering the voice communication to have the different format.
Specification