Obtaining product item assistance
First Claim
1. A method of requesting assistance relating to a product item, the product item including an associated interface surface, the interface surface having disposed thereon or therein a plurality of coded data portions provided at respective positions on the interface surface, each coded data portion being indicative of the identity of the product item,the method including, in a sensing device:
- (a) sensing at least one coded data portion;
(b) generating, using the sensed coded data portion, indicating data indicative of the product item identity; and
,(c) transferring the indicating data to a computer system, the computer system being responsive to the indicating data to identify an assistance request and initiate provision of assistance to a user.
1 Assignment
0 Petitions
Accused Products
Abstract
A method of requesting assistance relating to a product item is provided. The product item includes an associated interface surface. The interface surface has disposed thereon coded data indicative of an identity of the product item. The method comprises the steps of, in a sensing device: (a) sensing the coded data; (b) generating, using the sensed coded data, indicating data indicative of the product item identity; and, (c) transferring the indicating data to a computer system. The computer system is responsive to the indicating data so as to cause provision of assistance.
49 Citations
26 Claims
-
1. A method of requesting assistance relating to a product item, the product item including an associated interface surface, the interface surface having disposed thereon or therein a plurality of coded data portions provided at respective positions on the interface surface, each coded data portion being indicative of the identity of the product item,
the method including, in a sensing device: -
(a) sensing at least one coded data portion; (b) generating, using the sensed coded data portion, indicating data indicative of the product item identity; and
,(c) transferring the indicating data to a computer system, the computer system being responsive to the indicating data to identify an assistance request and initiate provision of assistance to a user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 18, 19, 20, 21, 22, 23, 24)
-
-
17. A method of providing assistance relating to a product item, wherein the method includes providing the product item with an associated interface surface, the interface surface having disposed thereon or therein a plurality of coded data portions provided at respective positions on the interface surface, each coded data portion being indicative of an identity of the product item such that when the coded data portion is sensed by a sensing device, the sensing device generates indicating data indicative of the product item identity, the indicating data being transferred to a computer system which is responsive to the indicating data to identify an assistance request and initiate provision of assistance to a user.
-
25. A sensing device for use in requesting assistance relating to a product item, the product item including an associated interface surface, the interface surface having disposed thereon or therein a plurality of coded data portions provided at respective positions on the interface surface, each coded data portion being indicative of an identity of the product item, the sensing device including:
-
(a) a sensor for sensing at least one coded data portion; (b) a processor for generating indicating data indicative of the product item identity; and
,(c) a communication means for transferring the indicating data to a computer system, the computer system being responsive to the indicating data to identify an assistance request and initiate provision of assistance to a user.
-
-
26. A product item, the product item having an associated interface surface, the interface surface having disposed thereon or therein a plurality of coded data portions provided at respective positions on the interface surface, each coded data portion being indicative of an identity of the product item such that when the coded data portion is sensed by a sensing device, the sensing device generates indicating data indicative of the product item identity, the indicating data being transferred to a computer system which is responsive to the indicating data to identify an assistance request and initiate provision of assistance to a user.
Specification