Saving information from information retrieval systems
First Claim
1. A method of saving information obtained from a telephony-based information retrieval system, the method comprising:
- receiving a call from a calling party to a called party for voice communication with a live attendant to obtain information;
initiating voice recording of the communication with the live attendant through an information retrieval system associated with the called party;
saving an audio file of the voice recording to a designated memory location for subsequent access by the calling party;
providing at least one information delivery option to the calling party for accessing the voice recording;
making the memory location available for subsequent access of the saved voice recording by the calling party.delivering the audio file to a designated Internet-based web site for subsequent access and playback of the audio file by the calling party, wherein the web site is a default site previously designed for delivery of the audio file; and
giving the calling party an option to designate a different website, instead of the default site, for delivery of the audio file.
1 Assignment
0 Petitions
Accused Products
Abstract
A method and system for allowing a calling party to save information obtained from an information retrieval system. The caller may select options to save the information to a memory location, e.g., the caller'"'"'s own network-based voice mail system or a temporary voice mailbox provided for the caller by the information provider, from which the caller can subsequently retrieve and review the information. The information may be saved to an Internet-based website from which the caller may subsequently retrieve the information. The information may be forwarded to a separate telephone directory number for receipt by a third person or for storing on a remote voice mail system. Additionally, the information may be electronically mailed to the caller'"'"'s electronic mail address for subsequent retrieval. Discussions with a live attendant may be recorded and stored, as audio files or as converted to text, for access by or delivery to the caller.
81 Citations
13 Claims
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1. A method of saving information obtained from a telephony-based information retrieval system, the method comprising:
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receiving a call from a calling party to a called party for voice communication with a live attendant to obtain information; initiating voice recording of the communication with the live attendant through an information retrieval system associated with the called party; saving an audio file of the voice recording to a designated memory location for subsequent access by the calling party; providing at least one information delivery option to the calling party for accessing the voice recording; making the memory location available for subsequent access of the saved voice recording by the calling party. delivering the audio file to a designated Internet-based web site for subsequent access and playback of the audio file by the calling party, wherein the web site is a default site previously designed for delivery of the audio file; and giving the calling party an option to designate a different website, instead of the default site, for delivery of the audio file. - View Dependent Claims (3, 4, 5, 6, 7, 8)
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2. A system for saving information obtained from a telephony-based information retrieval system, comprising:
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an information retrieval system associated with a called party and operative; to receive a call from a calling party to a called party for voice communication with a live attendant to obtain information; to initiate voice recording of the communication with the live attendant through an information retrieval system associated with the called party; to save an audio file of the voice recording to a designated memory location for subsequent access by the calling party; to provide at least one information delivery option to the calling party for accessing the voice recording; to make the memory location available for subsequent accessing of the saved voice recording by the calling party; to deliver the audio file to a designated Internet-based web site for subsequent access and playback of the audio file by the calling party, wherein the information retrieval system delivers the audio file to a default web site in response to a previous designation of the default web site for delivery of the audio file; and wherein the information retrieval system gives the calling party an option to designate a different web site, instead of the default site, for delivery of the audio file. - View Dependent Claims (9, 10, 11, 12, 13)
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Specification