Method and apparatus for electronic mail interaction with grouped message types

• US 7,359,936 B2
• Filed: 01/27/2003
• Issued: 04/15/2008
• Est. Priority Date: 11/27/2001
• Status: Active Grant

• Current Assignee: ServiceNow Incorporated
• Original Assignee: International Business Machines Corporation
• Inventors: Moody, Paul B., Patterson, John, Kellerman, Seymour, Rohall, Steve L., Kerr, Bernard, Gruen, Daniel M.
• Primary Examiner(s): Eng; David Y.
• Application Number:
  US10/351,862
• Publication Number:
  US 20030167310A1
• Time in Patent Office: 1,905 Days
• Field of Search: 709/203, 709/202, 709/217
• US Class Current: 709/203
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 12/2856 Access arrangements, e.g. Internet access asynchronous transfer mode networks H04L12/5601; broadband local area networks H04L12/2801; optical access or distribution networks H04Q11/0067; access to open networks H04L12/5691; digital subscriber line end-user equipment and bit-level processing of data on a PSTN-based network H04M11/00; home network gateways H04L12/2834; wireless access networks H04W
• CPC Class Codes: H04L 12/2874 Processing of data for distribution to the subscribers
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes

Abstract

An electronic mail inbox uses a mail agent to categorize incoming electronic mail to facilitate more flexible and rapid viewing and possible response thereto. Several special functions for collection of regularly sent types of mail, such as newsletters, office memos, press releases, etc., are utilized. In addition, special menu items are provided for collection and presentation of different priority items, such as urgent correspondence and approval requests. The electronic mail inbox facilitates multiple viewing options so that collections of regularly sent or different priority types of mail may be viewed separately and/or interleaved with other items in a main mail inbox. In addition, items that require an affirmative response, such as approval requests, may include a special preview format that allows for rapid viewing of pertinent details and approval directly from the mail inbox without review of the complete item.

Claims

1. In a computer system operatively connectable to a network and capable of executing a communication process for sending and receiving electronic mail documents, a method comprising:

(A) defining a plurality of categories of electronic mail documents;

(B) determining, with an automated mail agent and prior to display thereof, that a received electronic mail document is associated with a first one of the plurality of categories of electronic mail documents, wherein the one of the plurality of categories is made up of electronic mail messages that are approval requests requiring an affirmative action by a receiving user, and visually highlighting, in response to a determination that the received electronic mail document is associated with the first one of the plurality of categories, at least a portion of a user interface display object in a graphical user interface, wherein the portion of the user interface display object is labeled with text indicating that at least one approval request has been received;

(C) receiving selection criteria as to which of the plurality of categories of electronic mail documents are to be displayed, wherein the receiving of the selection criteria includes detecting the receiving user clicking on the portion of the user interface display object labeled with text indicating that at least one approval request has been received; and

(D) displaying, in response to the receiving of the selection criteria, within a preview section of the graphical user interface, a brief description of and a name of the requester of the received electronic mail document associated with the one of the plurality of categories, and further displaying in response to the receiving of the selection criteria, an approval graphical button that enables the receiving user to approve the approval request by clicking on the approval graphical button.

2. The method of claim 1 wherein (D) comprises:

(D1) displaying received electronic mail documents associated with the first one of the plurality of categories in a first window region on a user interface while simultaneously displaying received electronic mail documents associated with a second one of the plurality of categories in a second window region on the user interface.

3. The method of claim 2 further comprising:

(E) presenting graphic representations of the first one of the plurality of categories, the second one of plurality of categories, and a third one of the plurality of categories.

4. The method of claim 3 further comprising:

(F) presenting a graphic representation of each of the received electronic mail documents associated with a first category, upon selection of the graphic representation of the first category.

5. The method of claim 4 wherein (F) comprises:

(F1) displaying one of the received electronic mail document and a surrogate document derived from the received electronic mail document upon selection of the graphic representation of one of the received electronic mail documents associated with the first one of the plurality of categories.

6. The method of claim 1 wherein each of the plurality of categories of electronic mail documents has an identifying characteristic associated therewith.

7. The method of claim 6 wherein (B) further comprises:

(B1) determining if the received electronic mail document contains an identifying characteristic associated with the first one of the plurality of categories.

8. The method of claim 6, further comprising detecting, from the receiving user, a user selection through the graphical user interface, the user selection selecting at least one of the plurality of categories, wherein the plurality of categories consists of approvals, newsletters, office memos, and press releases.

9. The method of claim 8 further comprising displaying, in response to the receiving of the selection criteria, within a preview section of the graphical user interface, a details graphical button that enables the receiving user to view, by clicking on the details graphical button, in a separate display window, a greater portion of the received electronic mail document than is displayed in the brief description.

10. The method of claim 9, further comprising visually displaying, responsive to the determining that the received electronic mail document is associated with the first one of the plurality of categories of electronic mail documents, a current count of the number of approval requests that have been received.

11. The method of claim 10, further comprising:

detecting the receiving user clicking on the approval graphical button; and

in response to the detecting of the receiving user clicking on the approval graphical button, sending a user definable approval notification message to the requester, deleting the electronic mail document, and decrementing the current count of the number of approval requests that have been received.

12. A computer readable medium comprising instructions which, when executed by a computer processing system, cause the system to perform a method comprising:

defining a plurality of categories of electronic mail documents;

determining, by an automated mail agent, a first one of the plurality of categories that a received electronic mail document is associated with, wherein the first one of the plurality of categories is made up of electronic mail messages that are approval requests requiring an affirmative action by a receiving user, and visually highlighting, in response to a determination that the received electronic mail document is associated with the first one of the plurality of categories, at least a portion of a user interface display object in a graphical user interface, wherein the portion of the user interface display object is labeled with text indicating that at least one approval request has been received;

receiving selection criteria as to which of the plurality of categories of electronic mail documents are to be displayed, wherein the receiving of the selection criteria includes detecting the receiving user clicking on the portion of the user interface display object labeled with text indicating that at least one approval request has been received; and

displaying, in response to the receiving of the selection criteria, within a preview section of the graphical user interface, a brief description of and a name of the requester of the received electronic mail document associated with the first one of the plurality of categories, and further displaying in response to the receiving of the selection criteria, an approval graphical button that enables the receiving user to approve the approval request by clicking on the approval graphical button; and

displaying received electronic mail documents associated with a the first one of the plurality of categories in a first window region on a user interface while

simultaneously displaying received electronic mail documents associated with a second one of the plurality of categories in a second window region on the user interface.

13. An apparatus for use with a computer system operatively connectable to a network and capable of executing a communication process for sending and receiving electronic mail documents, the apparatus comprising:

(A) program logic for defining a plurality of categories of electronic mail documents;

(B) program logic for determining with an automated mail agent a first one of the plurality of categories that a received electronic mail document is associated with, wherein the one of the plurality of categories is made up of electronic mail messages that are approval requests requiring an affirmative action by a receiving user, and visually highlighting, in response to a determination that the received electronic mail document is associated with the first one of the plurality of categories, at least a portion of a user interface display object in a graphical user interface, wherein the portion of the user interface display object is labeled with text indicating that at least one approval request has been received;

(C) a memory for storing received electronic mail documents,

(D) program logic for storing a received electronic mail document in the memory in accordance with which of the plurality of categories the received electronic mail document is associated;

(E) program logic for receiving selection criteria as to which of the plurality of categories of electronic mail documents are to be displayed, wherein the receiving of the selection criteria includes detecting the receiving user clicking on the portion of the user interface display object labeled with text indicating that at least one approval request has been received, for displaying, in response to the receiving of the selection criteria, within a preview section of the graphical user interface, a brief description of and a name of the requester of the received electronic mail document associated with the first one of the plurality of categories, and further displaying in response to the receiving of the selection criteria, an approval graphical button that enables the receiving user to approve the approval request by clicking on the approval graphical button.

14. The apparatus of claim 13 further comprising:

(F) program logic for presenting a graphic representation of each of the received electronic mail documents within the first one of the plurality of categories.

15. The apparatus of claim 14 further comprising:

(G) program logic for displaying one of the received electronic mail document and a surrogate document derived from the received electronic mail document upon selection of the graphic representation of said one received electronic mail document.