Service management method, service management program, and information recording medium recording the program

• US 7,359,961 B2
• Filed: 12/20/2001
• Issued: 04/15/2008
• Est. Priority Date: 12/27/2000
• Status: Expired due to Fees

• Current Assignee: Sharp Kabushiki Kaisha (Hon Hai Precision Industry Co., Ltd.)
• Original Assignee: Sharp Kabushiki Kaisha (Hon Hai Precision Industry Co., Ltd.)
• Inventors: Nagata, Masaya
• Primary Examiner(s): Donaghue; Larry D.
• Assistant Examiner(s): BILGRAMI, ASGHAR H
• Application Number:
  US10/022,916
• Publication Number:
  US 20020083165A1
• Time in Patent Office: 2,308 Days
• Field of Search: 709/223, 709/224, 709/202, 715/715, 715/708, 715/705, 715/707, 715/709, 715/711, 715/713
• US Class Current: 709/223
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A service management method of the present invention is provided so as to enable a service provider to easily obtain information on a user'"'"'s usage conditions after the sales of a software package, and to provide the user with service to give him a chance and motivation to use a function which is available in the software package but is seldom used. To attain these objects, the service management method of the present invention includes a step for preparing a file showing usage conditions of a plurality of functions constituting the software package, a step for detecting that a function is selected or performed, and a step for updating the file so as to distinguish the detected function from an undetected function.

Claims

1. A service management method managing an application program made up of a combination of a plurality of functions by a computer, making said computer carry out the steps of:

detecting that a specific function is selected or performed; and

updating a management file which records usage conditions of said plurality of the functions so as to distinguish said detected function from an undetected function,

wherein, the functions are grouped into at least a first level and a second level, at least one function in the first level being associated with at least one function in the second level, and

the at least one function in the first level is identified as used only if all functions in the second level that are associated with the at least one function are identified as used.

2. The service management method as set forth in claim 1, further making said computer carry out the step of:

displaying data which includes at least either of data on a used function and data on an unused function described in said management file, on an activation screen of said application program.

3. The service management method as set forth in claim 1, further making said computer carry out the step of:

transmitting data which includes at least either of data on a used function and data on an unused function described in said management file.

4. A service management method managing an application program made up of a combination of a plurality of functions by a computer, making said computer carry out the steps of:

detecting that a specific function is selected or performed; and

writing number of detection of said detected function in a management file which records usage conditions of said plurality of the functions, wherein

the functions are grouped into at least a first level and a second level, at least one function in the first level being associated with at least one function in the second level, and

the at least one function in the first level is identified as used only if each function in the second level that is associated with the at least one function is detected a predetermined number of times.

5. The service management method as set forth in claim 4, further making said computer carry out the step of:

displaying data which includes at least either of data on a used function and data on an unused function described in said management file, on an activation screen of said application program.

6. The service management method as set forth in claim 4, further making said computer carry out the step of:

transmitting data which includes at least either of data on a used function and data on an unused function described in said management file.

7. A computer-readable information recording medium recording a service management program for managing an application program made up of a combination of a plurality of functions by a computer, recording said service management program provided for making said computer carry out the steps of:

detecting that a specific function is selected or performed; and

updating a management file which records usage conditions of said plurality of the functions so as to distinguish said detected function from an undetected function,

wherein, the functions are grouped into at least a first level and a second level, at least one function in the first level being associated with at least one function in the second level, and

the at least one function in the first level is identified as used only if all functions in the second level that are associated with the at least one function are identified as used.

8. A computer-readable information recording medium recording a service management program for managing an application program made up of a combination of a plurality of functions by a computer, recording said service management program provided for making said computer carry out the steps of:

detecting that a specific function is selected or performed; and

writing number of detection of said detected function in a management file which records usage conditions of said plurality of the functions, wherein

the functions are grouped into at least a first level and a second level, at least one function in the first level being associated with at least one function in the second level, and

the at least one function in the first level is identified as used only if each function in the second level that is associated with the at least one function is detected a predetermined number of times.

9. A service management method managing an application program made up of a combination of a plurality of functions by a computer, the functions being grouped into a plurality of function groups such that each function group either (a) contains at least one function group or (b) corresponds to a function, and including a function group for carrying out processing to transmit/receive information via a network, the service management method making the computer carry out the steps of:

detecting that a specific function group is selected or performed; and

updating a management file which records usage conditions of said plurality of the function groups so as to distinguish said detected function group from an undetected function group,

wherein, the function groups are grouped into at least a first level and a second level, at least one function group in the first level being associated with at least one function group in the second level, and

the at least one function group in the first level is identified as used only if all function groups in the second level that are associated with the at least one function group are identified as used.