Speech recognition system and method
First Claim
Patent Images
1. A method comprising:
- detecting a phone in an off-hook state;
retrieving with a telephony server information associated with a user assigned to the phone;
generating a custom input grammar with the telephony server using the information;
generating a dial-tone with the telephony server;
receiving with the telephony server a command spoken into the phone;
processing the spoken command with the telephony server to locate a corresponding entry in the custom input grammar; and
executing a command operation associated with the corresponding entry.
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Abstract
A computer system and method is disclosed that includes a telephony server that receives a spoken dialing command, sends the command to a speech recognition server, and dials a command based on the result. A computer system and method is disclosed that improves audio message delivery reliability. A computer system and method is disclosed that improves audio message manipulation. A computer system and method is disclosed that manages memory when audio messages are received. A system and method is disclosed that supports multiple speech recognition engines.
76 Citations
18 Claims
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1. A method comprising:
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detecting a phone in an off-hook state; retrieving with a telephony server information associated with a user assigned to the phone; generating a custom input grammar with the telephony server using the information; generating a dial-tone with the telephony server; receiving with the telephony server a command spoken into the phone; processing the spoken command with the telephony server to locate a corresponding entry in the custom input grammar; and executing a command operation associated with the corresponding entry. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system comprising:
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a speech recognition server; and a telephony application server coupled to the speech recognition server over a network, the telephony application server being operative to detect a phone in an off-hook state, retrieve information associated with a user assigned to the phone, generate a custom input grammar using the information, generate a dial-tone, receive a command spoken into the phone, send the spoken command to the speech recognition server, receive a corresponding entry based on the custom input grammar from the speech recognition server and execute a command operation associated with the corresponding entry. - View Dependent Claims (12, 13)
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14. A system comprising:
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multiple speech recognition engines residing on one or more speech recognition servers; and a telephony server having a telephony application processor operable to translate vendor-neutral interfaces to and from a specific syntax requires by each of the multiple recognition engines. - View Dependent Claims (15, 16)
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17. A method, comprising:
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offering a telephony application interface routine including a voice recognition interface operable with multiple speech recognition engines; providing the telephony application interface to a first customer having a pre-established grammar for a first one of the speech recognition engines; the first customer operating the telephony application interface with the pre-established grammar of the first one of the speech recognition engines; providing the telephony application interface to a second customer having a second one of the speech recognition engines; and the second customer operating the telephony application interface with the second one of the speech recognition engines.
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18. A method comprising:
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detecting a user being connected to a telephony server; identifying the user; retrieving information associated with the user; generating a custom input grammar using the information; receiving with the telephony server a command spoken by the user; processing the spoken command to locate a corresponding entry in the custom input grammar; and executing a command operation associated with the corresponding entry.
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Specification