Method and system of remote diagnostic, control and information collection using multiple formats and multiple protocols with verification of formats and protocols

• US 7,363,627 B2
• Filed: 05/22/2006
• Issued: 04/22/2008
• Est. Priority Date: 02/14/2001
• Status: Expired due to Term

• Current Assignee: Ricoh Company Limited
• Original Assignee: Ricoh Company Limited
• Inventors: Motoyama, Tetsuro, Fong, Avery
• Primary Examiner(s): Thomson; William
• Assistant Examiner(s): Truong; LeChi
• Application Number:
  US11/437,627
• Publication Number:
  US 20070192455A1
• Time in Patent Office: 701 Days
• Field of Search: 719/310, 717/127
• US Class Current: 719/310
• CPC Class Codes: G06F 11/3409 for performance assessment
• CPC Class Codes: G06F 11/3438 monitoring of user actions tracking the activity of the user H04L67/535
• CPC Class Codes: G06F 11/3495 for systems
• CPC Class Codes: G06F 2201/86 Event-based monitoring
• CPC Class Codes: G06F 2201/865 Monitoring of software
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications

Abstract

A system, method and program product for diagnosing, controlling and collecting information from devices. Information regarding events of each one of a plurality of target applications executing in an application unit is collected and formatted into one of multiple data formats for transmission through one of multiple communication protocols at the request of each of the target applications, through an interface. A combination of a data format and communication protocol requested by a target application is verified for validity. If the requested combination is invalid, a valid combination is substituted for more reliable transmission. The formatted data is transmitted through, e.g., e-mail or FTP to a predetermined destination or may be saved to local storage, e.g., a local disk. By sharing resources, code duplication is reduced or eliminated.

Claims

1. A method of collecting information regarding a plurality of target applications in an application unit, comprising:

notifying a monitoring device, by a first one of the plurality of target applications, through an interface, of an identification of the first one of the plurality of target applications;

requesting the monitoring device, by the first one of the plurality of target applications, through the interface, to start monitoring events of the first one of the plurality of target applications;

storing, by the monitoring device, information regarding monitored events of the first one of the plurality of target applications;

requesting the monitoring device, by the first one of the plurality of target applications, through the interface, to send the stored information regarding monitored events of the first one of the plurality of target applications to a first predetermined destination;

notifying the monitoring device, by a second one of the plurality of target applications, through the interface, of an identification of the second one of the plurality of target applications;

requesting the monitoring device, by the second one of the plurality of target applications, through the interface, to start monitoring events of the second one of the plurality of target applications; and

requesting the monitoring device, by the second one of the plurality of target applications, through the interface, to send data corresponding to information regarding monitored events of the second one of the plurality of target applications to a second predetermined destination.

2. The method according to claim 1, further comprising:

requesting the monitoring device, by the first one of the plurality of target applications, through the interface, to record a first event of the first one of the plurality of target applications.

3. The method of claim 1, wherein the step of requesting the monitoring device to start monitoring comprises:

selectively determining, by the first one of the plurality of target applications, at least one type of event to be monitored by the monitoring device.

4. The method of claim 1, wherein the first predetermined destination is external to the application unit, and the step of requesting the monitoring device to send the stored information comprises requesting the monitoring device to send the stored information regarding monitored events of the first one of the plurality of target applications to the first predetermined destination using one of an FTP and an SMTP communication protocol.

5. The method of claim 1, wherein the step of requesting the monitoring device to start monitoring events comprises requesting the monitoring device to start monitoring events that include user interaction with the first one of the target applications, internal changes to the first one of the target applications, and abnormal conditions of the first one of the target applications.

6. A system for collecting information regarding a plurality of target applications in an application unit, the system comprising:

a first device configured to notify, through an interface, a monitoring device of an identification of the first one of the plurality of target applications, wherein the first device is included in the first one of the plurality of target applications;

a second device configured to request, through the interface, the monitoring device to start monitoring events of the first one of the plurality of target applications, wherein the second device is included in the first one of the plurality of target applications and the monitored device is configured to store information regarding monitored events of the first one of the plurality of target applications;

a third device configured to request, through the interface, the monitoring device to send the stored information regarding monitored events of the first one of the plurality of target applications to a first predetermined destination, wherein the third device is included in the first one of the plurality of target applications;

a fifth device configured to notify, through the interface, the monitoring device of an identification of the second one of the plurality of target applications, wherein the fifth device is included in the second one of the plurality of target applications;

a sixth device configured to request, through the interface, the monitoring device to start monitoring events of the second one of the plurality of target applications, wherein the sixth device is included in the second one of the plurality of target applications; and

a seventh device configured to request, through the interface, the monitoring device to send data corresponding to information regarding monitored events of the second one of the plurality of target applications to a second predetermined destination, wherein the seventh device is included in the second one of the plurality of target applications.

7. The system according to claim 6, further comprising:

a fourth device configured to request, through the interface, the monitoring device to record a first event of the first one of the plurality of target applications, wherein the fourth device is included in the first one of the plurality of target applications.

8. The system of claim 6, wherein the second device is configured to selectively determine at least one type of event to be monitored by the monitoring device.

9. A program product for collecting information regarding a plurality of target applications in an application unit, the program product comprising a computer readable storage medium embodying program instructions for causing a system to perform the steps of:

notifying a monitoring device, by a first one of the plurality of target applications, through an interface, of an identification of the first one of the plurality of target applications;

requesting the monitoring device, by the first one of the plurality of target applications, through the interface, to start monitoring events of the first one of the plurality of target applications;

storing, by the monitoring device, information regarding monitored events of the first one of the plurality of target applications;

requesting the monitoring device, by the first one of the plurality of target applications, through the interface, to send the stored information regarding monitored events of the first one of the plurality of target applications to a first predetermined destination;

notifying the monitoring device, by a second one of the plurality of target applications, through the interface, of an identification of the second one of the plurality of target applications;

requesting the monitoring device, by the second one of the plurality of target applications, through the interface, to start monitoring events of the second one of the plurality of target applications; and

requesting the monitoring device, by the second one of the plurality of target applications, through the interface, to send data corresponding to information regarding monitored events of the second one of the plurality of target applications to a second predetermined destination.

10. The program product according to claim 9, wherein the program instructions cause the system to further perform the step of

requesting the monitoring device, by the first one of the plurality of target applications, through the interface, to record a first event of the first one of the plurality of target applications.

11. The program product of claim 9, wherein the step of requesting the monitoring device to start monitoring comprises:

selectively determining, by the first one of the plurality of target applications, at least one type of event to be monitored by the monitoring device.