Facilitating error checking of service elements

• US 7,366,678 B2
• Filed: 04/12/2002
• Issued: 04/29/2008
• Est. Priority Date: 04/12/2002
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Nguyen, Luu Q., Grunin, Galina, Greenstein, Paul G., Leytes, Gregory
• Primary Examiner(s): Hafiz; Tariq R.
• Assistant Examiner(s): Choi; Peter H
• Application Number:
  US10/121,285
• Publication Number:
  US 20030195777A1
• Time in Patent Office: 2,209 Days
• Field of Search: 705/7
• US Class Current: 705/7.37
• CPC Class Codes: G06Q 10/06375 Prediction of business process outcome or impact based on a proposed change
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/0217 involving input on products or services in exchange for incentives or rewards

Abstract

A service element is defined and represented by a data structure. It includes one or more components and/or one or more other service elements. A service element providing a complete function is a service offering. Management of service elements and/or service offerings is facilitated by a Service Development Tool. In different aspects, the management includes various tasks associated with creating, modifying and deleting service elements, establishing relationships, error checking and optimization. In a further aspect, service elements are packaged and distributed to enable customers to deliver the service elements. Additionally, the hosting of software packages is facilitated.

Claims

1. A computer-implemented method of facilitating error checking of service elements, said method comprising:

obtaining a service element to be checked, the service element facilitating providing an information technology service offering, and wherein the service element is a discrete non-executable entity for which a customer is to be billed and which represents a service; and

automatically checking the service element for one or more errors, the automatically checking including;

verifying service element content, including checking service element referential integrity;

verifying service element relationships;

determining whether design of the service element is based on a design template, and if so, performing service element standardization verification, including verifying presence of composition components, and determining whether the service element design template permits augmentation, and if not, determining whether any illegal additions exist, and if so, signaling an error; and

automatically checking validity of one or more business aspects of the service element, wherein the automatically checking comprises performing service element business rules verification, the service element business rules verification including;

determining whether an availability date from a service element development plan for the service element exceeds a specified target availability date, and if so, signaling an error,

determining service element costs from a service element cost case property and verifying that the service element cost is within a target maximum cost point, and if not, signaling an error, and

verifying gross profit margin attainment, and if not attainable, signaling an error.