Method and system for providing technical support relating to an imaging cartridge
First Claim
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1. A method for providing technical support to a customer relating to an imaging cartridge used in an imaging apparatus, comprising:
- turning on said imaging apparatus;
receiving by a technical support center a request from said customer for assistance relating to said imaging cartridge;
executing diagnostic software associated with a type of said imaging apparatus based on said request to generate a diagnostic code pertaining to said imaging cartridge;
receiving said diagnostic code from said customer;
performing an analysis of said diagnostic code; and
determining an action to be taken based on said analysis of said diagnostic code.
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Abstract
A method for providing technical support to a customer relating to an imaging cartridge used in an imaging apparatus includes receiving a request from the customer for assistance relating to the imaging cartridge; executing diagnostic software associated with a type of the imaging apparatus based on the request to generate a diagnostic code pertaining to the imaging cartridge; receiving the diagnostic code from the customer; performing an analysis of the diagnostic code; and determining an action to be taken based on the analysis of the diagnostic code.
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Citations
20 Claims
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1. A method for providing technical support to a customer relating to an imaging cartridge used in an imaging apparatus, comprising:
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turning on said imaging apparatus; receiving by a technical support center a request from said customer for assistance relating to said imaging cartridge; executing diagnostic software associated with a type of said imaging apparatus based on said request to generate a diagnostic code pertaining to said imaging cartridge; receiving said diagnostic code from said customer; performing an analysis of said diagnostic code; and determining an action to be taken based on said analysis of said diagnostic code. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification