System and method for voice based network management
First Claim
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1. A system comprising:
- a network management device to receive an inbound call remotely initiated by a voice interface device located remotely with respect to the network management device, the inbound call received without prompting by the network management device such that the inbound call is initiated by the voice interface device and not the network management device;
the network management device to use voice scripts to generate speech verbally presenting network management options over the received call;
the network management device to monitor for verbal network management requests received responsive to presenting the verbal network management options; and
the network management device to convert the verbal network management requests received over the inbound call into electronic text and to use the electronic text for conducting network management operations;
wherein the network management device is a computer operable to remotely reconfigure a router, switch, gateway or other network device.
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Abstract
The present invention provides a system and method for voice based network management. A network management system uses voice based scripts that allow network management operations to be performed over a phone. In one embodiment, the voice based scripts use a Voice Extensible Markup Language (VXML). However, the voice based script can be any form of communication that allows a user to conduct network management operations using Dual Tone Multi-Frequency (DTMF) signaling or speech commands.
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Citations
43 Claims
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1. A system comprising:
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a network management device to receive an inbound call remotely initiated by a voice interface device located remotely with respect to the network management device, the inbound call received without prompting by the network management device such that the inbound call is initiated by the voice interface device and not the network management device; the network management device to use voice scripts to generate speech verbally presenting network management options over the received call; the network management device to monitor for verbal network management requests received responsive to presenting the verbal network management options; and the network management device to convert the verbal network management requests received over the inbound call into electronic text and to use the electronic text for conducting network management operations; wherein the network management device is a computer operable to remotely reconfigure a router, switch, gateway or other network device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A method of performing a network management operation, comprising:
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generating voice scripts using management information received across a network over a remotely initiated connection that is initiated using a phone; using the voice scripts to identify and initiate network management operations for a network processing device; conducting network management operations on the network processing device according to phone responses to the voice scripts, the phone responses being received over the remotely initiated connection; and using the voice scripts to report the results of the network management operations back to the phone over the remotely initiated connection. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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27. A system of performing a network management operation, comprising:
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means for generating voice scripts in a first network using management information included in an inbound call that is initiated from a remote second network, the inbound call being unsolicited and initiated from the second network and not the first network; means for using the voice scripts to identify and initiate network management operations for a network processing device; means for conducting network management operations on the network processing device according to audible responses to the voice scripts, the audible responses being received over the inbound call; and means for using the voice scripts to report the results of the network management operations back to the remote second network. - View Dependent Claims (28, 29, 30, 31, 32, 33, 34, 35)
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36. A computer readable medium including instructions that when executed are operable to:
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generate voice scripts using management information received over a remotely initiated inbound call that is initiated using a voice interface device; use the voice scripts to identify and initiate network management operations for a network processing device; conduct network management operations on the network processing device according to responses to the voice scripts, the responses being received over the remotely initiated inbound call; and use the voice scripts to report the results of the network management operations back to the voice interface device. - View Dependent Claims (37, 38, 39, 40, 41, 42, 43)
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Specification