Redirection of user-initiated distinctive presence alert messages

• US 7,370,278 B2
• Filed: 11/10/2004
• Issued: 05/06/2008
• Est. Priority Date: 08/19/2002
• Status: Expired due to Fees

• Current Assignee: Atlassian US, Inc. (Atlassian Corporation)
• Original Assignee: At&T Delaware Intellectual Property, Inc. (AT&T, Inc.)
• Inventors: Koch, Robert A., Malik, Dale W.
• Primary Examiner(s): Lo; Weilun
• Assistant Examiner(s): Chuong; Truc T.
• Application Number:
  US10/985,361
• Publication Number:
  US 20050097473A1
• Time in Patent Office: 1,273 Days
• Field of Search: 715/752, 715/753, 715/758
• US Class Current: 715/758
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users

Abstract

Presence information of a first user in a messaging system, such as an instant messaging system, is relayed to a second user. A first communications client of a first user detects a change in the presence status of a first user and sends an alert message to a second communications client of a second user. Moreover, systems and methods are provided for sending the alert message to an alternate address, including alternate instant messaging (IM) addresses, e-mail address, or telephone numbers, in the event that the intended recipient of the alert message is not accessible at his or her original IM address.

Claims

1. A method for re-sending a message, originally intended for receipt at an instant messaging client, to at least one alternate address, comprising:

sending an instant message from a first messaging user to a second messaging user, the instant message containing a network presence change of the first messaging user;

waiting for acknowledgement of receipt of the instant message by the second messaging user; and

in the absence of an acknowledged receipt of the instant message, automatically re-sending, from an instant messaging client that initially sent the instant message, content of the instant message to the second messaging user at at least one alternate address for the second messaging user, wherein receipt of the instant message by the second messaging user is detected by recognizing an event associated with a graphical window displaying the instant message, the event comprising at least one of an operation by the second messaging user to resize of the graphical window, an operation by the second messaging user to close the graphical window, an operation by the second messaging user to move the graphical window, and an operation by the second messaging user to bring the graphical window into focus, wherein the instant messaging client is further configured to receive instant messages containing network presence changes from other users, the instant messaging client configured to present the second messaging user an option of responding to a received instant message containing a network presence change and wherein the instant messaging client is configured to play or display contents of the instant message containing the network presence change without opening a chat window.

2. The method according to claim 1, wherein automatically re-sending content of the instant message is in response to a timeout in waiting for a message receipt acknowledgement.

3. The method according to claim 1, wherein automatically re-sending content of the instant message includes a determination of at least one alternate address for the second messaging user by the instant messaging client that initially sent the instant message.

4. The method according to claim 3, wherein the alternate address is an instant messaging address.

5. The method according to claim 3, wherein the alternate address is an e-mail address.

6. The method according to claim 3, wherein the alternate address is a telephone number.

7. A machine-readable computer drive storage medium, having stored thereon data and instructions, which, when executed perform:

sending an instant message from a first messaging user to a second messaging user, the instant message containing a network presence change of the first messaging user;

waiting for acknowledgement of receipt of the instant message by the second messaging user; and

in the absence of an acknowledged receipt of the instant message, automatically re-sending, from an instant messaging client that initially sent the instant message, content of the instant message to the second messaging user at at least one alternate address for the second messaging user, wherein receipt of the instant message by the second messaging user is detected by recognizing an event associated with a graphical window displaying the instant message, the event comprising at least one of an operation by the second messaging user to resize of the graphical window, an operation by the second messaging user to close the graphical window, an operation by the second messaging user to move the graphical window, and an operation by the second messaging user to bring the graphical window into focus, wherein the instant messaging client is further configured to receive instant messages containing network presence changes from other users, the instant messaging client configured to present the second messaging user an option of responding to a received instant message containing a network presence change and wherein the instant messaging client is configured to play or display contents of the instant message containing the network presence change without opening a chat window.

8. The machine-readable computer drive storage medium according to claim 7, wherein re-sending content of the instant message is in response to a timeout in waiting for a message receipt acknowledgement.

9. The machine-readable computer drive storage medium according to claim 7, wherein re-sending content of the instant message includes a determination of alternate address(es) for the second messaging user by the instant messaging client that initially sent the instant message.

10. The machine-readable computer drive storage medium according to claim 7, wherein the alternate address is an instant messaging address.

11. The machine-readable computer drive storage medium according to claim 7, wherein the alternate address is an e-mail address.

12. The machine-readable computer drive storage medium according to claim 7, wherein the alternate address is a telephone number.

13. A system for re-sending an instant message, originally intended for receipt at an instant messaging client, to at least one alternate address, comprising:

a messaging server for handling communications between at least a first messaging client sending an instant message and a second messaging client that is an intended recipient of the instant message, the instant message containing a network presence change of the first messaging client, the second messaging client configured to display the instant message within a graphical window of the second messaging client, the second messaging client further configured to detect an event associated with the graphical window indicative of receipt of the instant message, the event comprising at least one of an operation by a user of the second messaging client to resize of the graphical window, an operation by the user to close the graphical window, an operation by the user to move the graphical window, and an operation by the user to bring the graphical window into focus, the second messaging client further configured to send an acknowledgement of receipt of the instant message if the event is detected; and

a gateway between the messaging server and an alternate communication network, wherein in the absence of an acknowledged receipt of the instant message from the second messaging client, the gateway receives identification of at least one alternate address from the instant messaging client that initially sent the instant message and the gateway then re-sends content of the instant message to the intended recipient at the at least one alternate address, wherein the second messaging client is further configured to present the user an option of responding to a received instant message containing a network presence change and wherein the second messaging client is configured to play or display contents of the instant message containing the network presence change without opening a chat window.

14. The system of claim 13, wherein the gateway is a telephony network gateway capable of receiving a message and a destination telephone number and initiating a telephone call to the destination number.

15. The system of claim 14, wherein the telephony network gateway is capable of delivering the message via text-to-speech technology.

16. The system of claim 13, wherein the gateway is an e-mail gateway capable of receiving a message and a destination e-mail address and sending an e-mail containing the message to the destination e-mail address.

17. The system of claim 13, wherein alternate addresses for the intended recipient are stored locally with the first messaging client.

18. The system of claim 13, wherein alternate addresses for the intended recipient are accessed over a data network.

19. The system of claim 13, wherein at least one of the messaging clients communicates via a wireline network.

20. The system of claim 13, wherein at least one of the messaging clients communicates via a wireless network.