Computer system warranty upgrade method

• US 7,373,307 B2
• Filed: 10/15/2001
• Issued: 05/13/2008
• Est. Priority Date: 10/15/2001
• Status: Expired due to Term

• Current Assignee: Dell Products LP (Dell Technologies Inc.)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Stubbs, Steven, Merkin, Cynthia M
• Primary Examiner(s): Smith; Jeffrey A.
• Assistant Examiner(s): GILLIGAN, CHRISTOPHER L
• Application Number:
  US09/977,736
• Publication Number:
  US 20030074294A1
• Time in Patent Office: 2,402 Days
• Field of Search: 705/4, 705/1, 705/27, 726/26, 707/201
• US Class Current: 705/4
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 40/06 Asset management; Financial planning or analysis
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A computer system warranty upgrade method and apparatus are provided. When a warranty upgrade is desired, the computer requesting a warranty upgrade sends its configuration information to a remote warranty server computer. The warranty server prepares a warranty price quote specific to the particular configuration of the requesting computer. When the price quote is paid, the warranty server encrypts and transmits a warranty authorization to the requesting computer. The warranty authorization includes warranty type, duration, the specific configuration warranted and an identification number unique to the requesting computer. These data are authenticated and validated by a secure processor in the requesting computer. After validation, the validated data is stored in secure storage by the secure processor.

Claims

1. A method of upgrading an existing warranty of a computer system including a plurality of components in a configuration, the method comprising:

receiving, by a warranty processor, a warranty upgrade request from the computer system to upgrade the existing warranty, the warranty upgrade request including configuration information for the computer system including type, revision and serial number of each field replaceable unit (FRU) in the configuration;

determining, by the warranty processor, a warranty upgrade price dependent on the configuration information in the warranty upgrade request, said configuration information including one or more selected from the group consisting of;

warranty time remaining, reliability of components in the configuration, age of components in the configuration and replacement cost of components in the configuration;

communicating the warranty upgrade price to the computer system;

sending a warranty authorization to the computer system after acceptance of the price to upgrade the warranty, wherein the warranty authorization includes a unique identification number of the computer system; and

receiving payment, by the warranty processor, of the warranty upgrade price.

2. The method of claim 1 wherein the warranty upgrade request includes a unique identification number corresponding to the computer system.

3. The method of claim 1 wherein the warranty upgrade request is user-initiated.

4. The method of claim 1 further comprising:

transmitting, by the warranty processor, a warranty upgrade price to the computer system.

5. The method of claim 1 further comprising:

generating, by the warranty processor, a warranty authorization including a warranted configuration.

6. The method of claim 1 further comprising:

transmitting, by the warranty processor, the warranty authorization to the computer system.

7. The method of claim 1 further comprising:

digitally signing, by the warranty processor, the warranty authorization to provide a digitally signed warranty authorization.

8. The method of claim 1 wherein the warranty authorization includes warranty type information.

9. The method of claim 1 wherein the warranty authorization includes warranty duration information.

10. The method of claim 1 further comprising:

the computer system receiving a warranty authorization.

11. The method of claim 1 further comprising:

the computer system storing in secure storage information contained in a warranty authorization.

12. The method of claim 1 further comprising:

the computer system authenticating a digitally signed warranty authorization.

13. The method of claim 1 further comprising:

the computer system storing a warranted configuration in secure storage if the warranted configuration matches the configuration of the computer system, and otherwise rejecting a warranty authorization.

14. The method of claim 1 further comprising:

the computer system comparing a warranted configuration in a warranty authorization with the configuration of the computer system, and storing the warranty authorization in secure storage if the warranted configuration matches the configuration of the computer system, and otherwise rejecting the warranty authorization.

15. The method of claim 12 wherein a secure processor in the computer system performs the comparing and storing step.

16. The method of claim 13 wherein the secure processor stores warranty type information from the warranty authorization in the secure storage.

17. The method of claim 13 wherein the secure processor stores warranty duration information from the warranty authorization in the secure storage.

18. The method of claim 13 wherein the secure processor stores the unique identification number from the warranty authorization in the secure storage.

19. The method of claim 1 wherein the warranty upgrade price is determined using the replacement cost of a component in the configuration as a factor.

20. The method of claim 1 wherein the warranty upgrade price is determined using a remaining amount of warranty time for a component in the configuration as a factor.

21. The method of claim 1 wherein the warranty upgrade price is determined using age of a component in the configuration as a factor.

22. The method of claim 1 wherein the warranty upgrade price is determined using reliability data of a component in the configuration as a factor.