Notification message distribution

• US 7,373,388 B2
• Filed: 11/12/2003
• Issued: 05/13/2008
• Est. Priority Date: 02/28/2001
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Becker, Joachim, Leukert-Knapp, Andreas
• Primary Examiner(s): TRAN, PHILIP B
• Application Number:
  US10/706,878
• Publication Number:
  US 20040133646A1
• Time in Patent Office: 1,644 Days
• Field of Search: 709206-207, 709223-226
• US Class Current: 709/207
• CPC Class Codes: G06F 11/327 Alarm or error message display
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 99/00 Subject matter not provided for in other groups of this subclass

Abstract

In a computer system, peripheral computers with business applications send alert messages to a central computer when a current variable exceeds a reference value. The central computer implements an alert server to notify a target group of multiple users via communication devices. The central computer escalates further notification to a supervisor user in the event that during a predetermined time period no user of the group has confirmed reception. The notifications have predefined fixed and variable text portion that relate to the alert type. The group of users to be notified is determined by subscription or by a role-to-application assignment.

Claims

1. A method for issuing notification messages to users of a computer network, the method comprising:

receiving, at a notification message distribution component, an alert message generated by one of multiple different computer applications, the alert message indicating that a current value of a predetermined variable is in a predetermined relation to a reference value;

creating, within the notification message distribution component, one or more distribution lists of users to receive notification messages pertaining to at least one of the multiple different computer applications, each distribution list being generated, by identifying, from stored application-to-role assignment information and from stored user-to-role assignment information, one or more users who share in common at least one role with one or more of the multiple different computer applications, wherein the stored application-to-role assignment information and the stored user-to-role assignment information define which of the multiple different computer applications a user is allowed to access;

issuing, from the notification message distribution component, a first notification message to a communication device corresponding to each user in a first group of users, the first group of users consisting of users in one of the one or more distribution lists that share at least one role with the computer application that generated the alert message.

2. The method of claim 1, further comprising:

issuing, from the notification message distribution component, a second notification message to a communication device corresponding to a further user outside the first group of users in the event that during a predetermined time period no user from the first group has confirmed reception of the first notification message.

3. The method of claim 2, wherein reception of the first notification message is confirmed when one or more users from the first group returns a receipt message.

4. The method of claim 3, further comprising assigning a unique identification number to the first notification message such that the communication device returns the identification number as part of the receipt message.

5. The method of claim 2, wherein the second notification message has a description portion to indicate being the second notification.

6. The method of claim 2, wherein the further user has a supervisory relationship with the first group of users.

7. The method of claim 1, wherein the first notification message is issued to the communication device such that the communication device visually presents the first notification message.

8. The method of claim 7, wherein the communication device is a personal computer with electronic mail.

9. The method of claim 7, wherein the communication device visually presents the first notification message as a hyperlink to a full version of the first notification message.

10. The method of claim 1, wherein the distribution list is created after detecting that the current value of the predetermined variable in the computer application is in the predetermined relation to a reference value.

11. The method of claim 1, wherein the application-to-role assignment information includes an alert-type-to-role assignment.

12. The method of claim 1, further comprising receiving subscription requests to selectively add or remove individual users to or from the distribution list.

13. A computer-readable medium having embodied thereon a computer program configured to issue notification messages, the medium comprising one or more code segments configured to:

receive, at a notification message distribution component, an alert message generated by one of multiple different computer applications, the alert message indicating that a current value of a predetermined variable is in a predetermined relation to a reference value;

store, within the a notification message distribution component, one or more distribution lists of users to receive notification messages pertaining to at least one of the multiple different computer applications, each distribution list being generated, by identifying, from stored application-to-role assignment information and from stored user-to-role assignment information, one or more users who share in common at least one role with one or more of the multiple different computer applications, wherein the stored application-to-role assignment information and the stored user-to-role assignment information define which of the multiple different computer applications a user is allowed to access;

issue, from the notification message distribution component, a first notification message to a communication device corresponding to each user in a first group of users, the first group of users consisting of users in one of the one or more distribution lists that share at least one role with the computer application that generated the alert message.

14. The medium of claim 13, wherein the one or more code segments are further configured to:

issue, from the notification message distribution component, a second notification message to a communication device corresponding to a further user outside the first group of users in the event that during a predetermined time period no user from the first group has confirmed reception of the first notification message.

15. The medium of claim 14, wherein reception of the first notification message is confirmed when one or more users from the first group returns a receipt message.

16. The medium of claim 14, wherein the one or more code segments are further configured to:

assign a unique identification number to the first notification message such that the communication device returns the identification number as part of the receipt message.

17. The medium of claim 14, wherein the second notification message has a description portion to indicate being the second notification.

18. The medium of claim 14, wherein the further user has a supervisory relationship with the first group of users.

19. The medium of claim 13, wherein the first notification message is issued to the communication device such that the communication device visually presents the first notification message.

20. The medium of claim 19, wherein the communication device is a personal computer with electronic mail.

21. The medium of claim 19, wherein the communication device visually presents the first notification message as a hyperlink to a full version of the first notification message.

22. The medium of claim 13, wherein the distribution list is stored after detecting that the current value of the predetermined variable is in the predetermined relation to a reference value.

23. The medium of claim 13, wherein the application-to-role assignment information includes an alert-type-to-role assignment.

24. The medium of claim 13, wherein the one or more code segments are further configured to:

selectively add or remove individual users to or from the distribution list based on subscription requests.

25. A method for issuing notification messages to users of a computer network, the method comprising:

receiving, at a notification message distribution component, an alert message generated by one of multiple different computer applications, the alert message indicating that a current value of a predetermined variable is in a predetermined relation to a reference value;

creating, within the notification message distribution component, one or more distribution lists of users to receive notification messages pertaining to at least one of the multiple different computer applications, each distribution list being generated, by identifying, from stored application-to-role assignment information and from stored user-to-role assignment information, one or more users who share in common at least one role with one or more of the multiple different computer applications, wherein the stored application-to-role assignment information and the stored user-to-role assignment information define which of the multiple different computer applications a user is allowed to access;

issuing, from the notification message distribution component, a first notification message to a communication device corresponding to each user in a first group of users, the first group of users consisting of users in one of the one or more distribution lists that share at least one role with the computer application that generated the alert message;

wherein the one or more distribution lists may be created before, or after, the notification message distribution component receives an alert message.