Voice mailbox with management support
First Claim
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1. A communications method, comprising:
- receiving by an operator system a notification forwarded from a wireless handheld device, the notification generated by a gateway indicating receipt of a voicemail message associated with a recipient at a voicemail system;
retrieving by the operator system the voicemail message associated with the notification; and
forwarding by the operator system the voicemail message to an alternate device associated with the recipient for storage and playback on the alternate device;
wherein the operator system is distinct from the voicemail system, and wherein the wireless handheld device can retrieve the message from the voicemail system without using the operator system.
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Abstract
Systems and techniques for providing telecommunications services by receiving a notification forwarded from a wireless device, the notification indicating that a voicemail message intended for a recipient associated with the wireless device was received. The voicemail message associated with the notifications is retrieved and forwarded to an alternate device associated with the recipient and/or converted into a text message representative of the content of the voicemail message.
130 Citations
18 Claims
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1. A communications method, comprising:
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receiving by an operator system a notification forwarded from a wireless handheld device, the notification generated by a gateway indicating receipt of a voicemail message associated with a recipient at a voicemail system; retrieving by the operator system the voicemail message associated with the notification; and forwarding by the operator system the voicemail message to an alternate device associated with the recipient for storage and playback on the alternate device; wherein the operator system is distinct from the voicemail system, and wherein the wireless handheld device can retrieve the message from the voicemail system without using the operator system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A communications system comprising a network apparatus configured to:
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receive a notification forwarded from a wireless handheld device, the notification generated by a gateway indicating receipt of a voicemail message associated with a recipient a voicemail system; retrieve the voicemail message associated with the notification; and forward the voicemail message to an alternate device associated with the recipient for storage and playback on the alternate device; wherein the network apparatus is distinct from the voicemail system, and wherein the wireless handheld device can retrieve the voicemail message from the voicemail system without using the network apparatus.
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17. A communications apparatus comprising:
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means for receiving a notification forwarded from a wireless handheld device, the notification generated by a gateway indicating receipt of a voicemail message associated with a recipient at a voicemail system; means for retrieving the voicemail message associated with the notification; and means for forwarding the voicemail message to an alternate device associated with the recipient for storage and playback on the alternate device; wherein the communications apparatus is distinct from the voicemail system, and wherein the wireless handheld device can retrieve the voicemail message without using the communications apparatus.
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18. A computer program stored on a computer-readable medium, the computer program comprising instructions to:
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receive by an operator system a notification forwarded from a wireless handheld device, the notification indicating that a voicemail message intended for a recipient associated with the wireless handheld device was received from a voicemail system; retrieve by an operator system the voicemail message associated with the notification; and forward by an operator system the voicemail message to an alternate device associated with the recipient for storage and playback on the alternate device, wherein the wireless handheld device can retrieve messages from the voice system without using the operator system.
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Specification