Systems and methods for auditing the actions performed by a remote control operator during a remote control session
First Claim
1. A method for auditing the actions performed by a remote control operator on a first computer system during a remote control session, comprising:
- a remote control agent on the first computer system establishing a remote control session with a remote control component on a second computer system, wherein during the remote control session the remote control operator views and controls a desktop of the first computer system;
in response to the remote control session being established, the remote control agent requesting that a monitoring component provide information about activity on the first computer system during the remote control session;
a logging component creating a log;
the monitoring component providing the requested information;
the logging component recording the information from the monitoring component in the log; and
the logging component securing the log against being accessed by the remote control operator.
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Accused Products
Abstract
An exemplary method involves a remote control agent establishing a remote control session with another computer system. In response to the remote control session being established, the remote control agent requests that a monitoring component provide information about activity on the computer system during the remote control session. The monitoring component may be a process monitoring component, a file monitoring component, and/or another type of monitoring component. A logging component creates a log. The monitoring component provides the requested information, and the logging component records the information from the monitoring component in the log.
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Citations
19 Claims
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1. A method for auditing the actions performed by a remote control operator on a first computer system during a remote control session, comprising:
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a remote control agent on the first computer system establishing a remote control session with a remote control component on a second computer system, wherein during the remote control session the remote control operator views and controls a desktop of the first computer system; in response to the remote control session being established, the remote control agent requesting that a monitoring component provide information about activity on the first computer system during the remote control session; a logging component creating a log; the monitoring component providing the requested information; the logging component recording the information from the monitoring component in the log; and the logging component securing the log against being accessed by the remote control operator. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A first computer system configured to implement a method for auditing the actions performed by a remote control operator on the first computer system during a remote control session, the first computer system comprising:
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a processor; memory in electronic communication with the processor; a remote control agent; a logging component; a monitoring component; instructions stored in the memory, the instructions being executable to implement; the remote control agent establishing a remote control session with a remote control component on a second computer system, wherein during the remote control session the remote control operator views and controls a desktop of the first computer system; in response to the remote control session being established, the remote control agent requesting that the monitoring component provide information about activity on the first computer system during the remote control session; the logging component creating a log; the monitoring component providing the requested information; the logging component recording the information from the monitoring component in the log; and the logging component securing the log against being accessed by the remote control operator. - View Dependent Claims (15, 16)
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17. A computer-readable medium comprising executable instructions for auditing the actions performed by a remote control operator on a first computer system during a remote control session, the instructions being executable to implement:
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a remote control agent on the first computer system establishing a remote control session with a remote control component on a second computer system, wherein during the remote control session the remote control operator views and controls a desktop of the first computer system; in response to the remote control session being established, the remote control agent requesting that a monitoring component provide information about activity on the first computer system during the remote control session; a logging component creating a log; the monitoring component providing the requested information; the logging component recording the information from the monitoring component in the log; and the logging component securing the log against being accessed by the remote control operator. - View Dependent Claims (18, 19)
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Specification