Method and apparatus for providing instructional content on a mobile device

• US 7,379,969 B2
• Filed: 12/18/2003
• Issued: 05/27/2008
• Est. Priority Date: 12/18/2003
• Status: Expired due to Fees

• Current Assignee: Snaptrack Incorporated (Qualcomm, Inc.)
• Original Assignee: Sony Ericsson Mobile Communications USA Incorporated (Sony Group Corp.)
• Inventors: Osborn, Roger J. Jr.
• Primary Examiner(s): Lim; Krisna
• Application Number:
  US10/739,611
• Publication Number:
  US 20050159141A1
• Time in Patent Office: 1,622 Days
• Field of Search: 709/205, 455/456.1, 455/457, 455/466
• US Class Current: 709/205
• CPC Class Codes: H04M 1/72406 by software upgrading or downloading
• CPC Class Codes: H04M 2250/56 including a user help function
• CPC Class Codes: H04M 3/42178 by downloading data to substation equipment

Abstract

The present invention is directed to a method and apparatus for providing instructional content on a mobile device. In the example embodiment, the instructional content can be stored on the mobile device or it can be downloaded from a remote server. The mobile device provides the user with a list of instructional topics. After selecting a topic, the user is provided with step-by-step instructions designed to assist the user to accomplish a particular task. As the user performs each step, feedback is provided by the mobile device to help facilitate the successful completion of the task.

Claims

1. A method of providing instructional content on a mobile device, the method comprising:

providing a list of instructional topics from which a user may select at least one instructional topic;

providing a notification that indicates whether the selected at least one instructional topic has associated instructional content stored on the mobile device; and

executing at least one step of the instructional content based on the at least one instructional topic selected by the user when the selected at least one instructional topic has associated instructional content stored on the mobile device, the executing providing a feedback notification indicating whether the at least one step has not been performed successfully,

wherein the at least one step is designed to assist the user to accomplish a particular task using the mobile device by substantially requiring the successful completion of at least one action that is necessary to complete the task.

2. The method of claim 1 wherein the list of instructional topics is provided to the user using a user interface device selected from a group consisting of a display, a speaker, and combinations thereof.

3. The method of claim 1 wherein providing the list of instructional topics comprises generating the list of instructional topics based on a mobile device parameter selected from a group consisting of user input, content displayed on the mobile device, menus selected by the user, programs running on the mobile device, instructional topics stored on the mobile device, and combinations thereof.

4. The method of claim 1 wherein the at least one instructional topic is stored on the mobile device.

5. The method of claim 4 further comprising maintaining a registry of instructional topics stored on the mobile device.

6. The method of claim 4 further comprising updating the at least one instructional topic stored on the mobile device using a remote server.

7. The method of claim 1 wherein the at least one instructional topic selected by the user is stored on a remote server.

8. The method of claim 7 further comprising transmitting and receiving the at least one instructional topic from the remote server to the mobile device.

9. The method of claim 1 wherein providing the list of instructional topics comprises generating the list of instructional topics based on the instructional topics stored on a remote server.

10. The method of claim 1 wherein the at least one action comprises:

prompting the user for input;

receiving a notification that an event has occurred;

comparing the event received to an exit reason;

receiving event data when the event received corresponds to the exit reason;

comparing the event data to an exit value; and

completing the at least one action when the event data substantially corresponds to the exit value.

11. An apparatus for providing instructional content, the apparatus comprising:

means for providing a list of instructional topics from which a user may select at least one instructional topic;

means for providing a notification that indicates whether the selected at least one instructional topic has associated instructional content stored on the mobile device; and

means for executing at least one step of the instructional content based on the at least one instructional topic selected by the user when the selected at least one instructional topic has associated instructional content stored on the mobile device, the executing providing a feedback notification indicating whether the at least one step has been performed successfully,

wherein the at least one step is designed to assist the user to accomplish a particular task using the apparatus by substantially requiring the successful completion of at least one action that is necessary to complete the task.

12. The apparatus of claim 11 wherein the list of instructional topics is provided to the user using a user interface device selected from a group consisting of a display, a speaker, and combinations thereof.

13. The apparatus of claim 11 further comprising means for displaying information related to the at least one step being executed in a first area of a display and other information in a second area of the display.

14. The apparatus of claim 11 further comprising means for providing information to the user through a speaker using a text-to-speech processor.

15. The apparatus of claim 11 wherein the means for providing the list of instructional topics comprises means for generating the list of instructional topics based on an apparatus parameter selected from a group consisting of user input, content displayed on the apparatus, menus selected by the user, programs running on the apparatus, instructional topics stored on the apparatus, and combinations thereof.

16. The apparatus of claim 11 wherein the at least one instructional topic is stored on the apparatus.

17. The apparatus of claim 16 further comprising means for maintaining a registry of instructional topics stored on the apparatus.

18. The apparatus of claim 16 further comprising means for updating the at least one instructional topic stored on the apparatus using a remote server.

19. The apparatus of claim 11 wherein the at least one instructional topic selected by the user is stored on a remote server.

20. The apparatus of claim 19 further comprising means for transmitting and receiving the at least one instructional topic from the remote server to the apparatus.

21. The apparatus of claim 11 wherein the means for providing the list of instructional topics comprises means for generating the list of instructional topics based on the instructional topics stored on a remote server.

22. The apparatus of claim 11 wherein the at least one instructional topic comprises an instructional topic file containing data selected from a group consisting of a file version, a unique identifier, an instructional topic version, a language, a starting event, a title, a title speech, a number of steps, step content, and combinations thereof.

23. The apparatus of claim 22 wherein the step content comprises data selected from a group consisting of a user prompt, a user prompt speech, an exit reason, an exit value, a key count, and combinations thereof.

24. The apparatus of claim 11 wherein the at least one action comprises:

prompting the user for input;

receiving a notification that an event has occurred;

comparing the event received to an exit reason;

receiving event data when the event received corresponds to the exit reason;

comparing the event data to an exit value; and

completing the at least one action when the event data substantially corresponds to the exit value.

25. A mobile device for providing instructional content, the mobile device comprising:

a user interface operable to receive user input and provide information; and

a processing plafform operatively connected to the user interface operable, through the use of instructions, to enable the provision of a list of instructional topics from which a user may select at least one instructional topic, provide a notification that indicates whether the selected at least one instructional topic has associated instructional content stored on the mobile device, and execute at least one step of the instructional content based on the at least one instructional topic selected by the user when the selected at least one instructional topic has associated instructional content stored on the mobile device, the executing providing a feedback notification indicating whether the at least one step has not been performed successfully,

wherein the at least one step is designed to assist the user to accomplish a particular task using the mobile device by substantially requiring the successful completion of at least one action that is necessary to complete the task.

26. The mobile device of claim 25 wherein the list of instructional topics is provided to the user using the user interface selected from a group consisting of a display, a speaker, and combinations thereof.

27. The mobile device of claim 25 wherein the provision of a list of instructional topics comprises generating the list of instructional topics based on a mobile device parameter selected from a group consisting of user input, content displayed on the mobile device, menus selected by the user, programs running on the mobile device, instructional topics stored on the mobile device, and combinations thereof.

28. The mobile device of claim 25 wherein the at least one instructional topic is stored on the mobile device.

29. The mobile device of claim 28 wherein the processing platform is further operable, through the use of instructions, to enable maintaining a registry of instructional topics stored on the mobile device.

30. The mobile device of claim 28 wherein the processing platform is further operable, through the use of instructions, to enable updating the at least one instructional topic stored on the mobile device using a remote server.

31. The mobile device of claim 25 wherein the at least one instructional topic selected by the user is stored on a remote server.

32. The mobile device of claim 31 wherein the processing platform is further operable, through the use of instructions, to enable transmitting and receiving the at least one instructional topic from the remote server to the mobile device.

33. The mobile device of claim 25 wherein the provision of a list of instructional topics comprises generating the list of instructional topics based on the instructional topics stored on a remote server.

34. The mobile device of claim 25 wherein the at least one instructional topic comprises an instructional topic file containing data selected from a group consisting of a file version, a unique identifier, an instructional topic version, a language, a starting event, a title, a title speech, a number of steps, step content, and combinations thereof.

35. The mobile device of claim 34 wherein the step content comprises data selected from a group consisting of a user prompt, a user prompt speech, an exit reason, an exit value, a key count, and combinations thereof.

36. The mobile device of claim 25 wherein the at least one action comprises:

prompting the user for input;

receiving a notification that an event has occurred;

comparing the event received to an exit reason;

receiving event data when the event received corresponds to the exit reason;

comparing the event data to an exit value; and

completing the at least one action when the event data substantially corresponds to the exit value.

37. A server for providing instructional content to a mobile device, the server comprising:

a data repository operable to store instructional topics; and

a network interface operable to communicate with the mobile device to provide the instructional topics to the mobile device,

wherein the mobile device comprises;

a user interface operable to receive user input and provide information; and

a processing platform operatively connected to the user interface operable, through the use of instructions, to enable a user to select at least one instructional topic from the instructional topics, provide a notification that indicates whether the selected at least one instructional topic has associated instructional content stored on the mobile device, and execute at least one step of the instructional content based on the at least one instructional topic selected by the user when the selected at least one instructional topic has associated instructional content stored on the mobile device, the executing providing a feedback notification indicating whether the at least one step has not been performed successfully,

wherein the at least one step is designed to assist the user to accomplish a particular task using the mobile device by substantially requiring the successful completion of at least one action that is necessary to complete the task.