System and method for selecting a destination number upon receiving a dialed number from a calling party
First Claim
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1. A method for routing a call to a common number from a calling party, corresponding to a plurality of users, the method comprising:
- determining whether unique identification information is available for the calling party in response to receiving an indication of the call to the common number;
correlating the unique identification information when it is available to a destination number associated with one of the plurality of users; and
routing the call to the destination number.
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Abstract
A method and system are provided for routing a call to a common number from a calling party, where the common number corresponds to a plurality of users. The method and system determine whether availability of unique identification information for the calling party in response to receiving an indication of the call to the common number, and correlate the unique identification information when it is available to a destination number associated with one of the plurality of users in order to route the call to the destination number.
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Citations
20 Claims
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1. A method for routing a call to a common number from a calling party, corresponding to a plurality of users, the method comprising:
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determining whether unique identification information is available for the calling party in response to receiving an indication of the call to the common number; correlating the unique identification information when it is available to a destination number associated with one of the plurality of users; and routing the call to the destination number. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer readable medium storing a computer program for routing a call to a common number from a calling party, the common number corresponding to a plurality of users, the computer readable medium comprising:
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a determining code segment for determining whether unique identification information is available for the calling party in response to receiving an indication of the call to the common number; a correlating code segment for correlating the unique identification information to a destination number associated with one of the plurality of users when the determining code segment determines that the unique identification information is available; and a routing code segment for routing the call to the destination number. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
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18. A system for routing a call from a calling party to a common number corresponding to a plurality of users, the system comprising:
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an identification determiner for determining whether unique identification information is available for the calling party based on information indicating the common number was received by an end office; and a database that determines whether the unique identification information, when it is available, is associated with one destination number or a plurality of destination numbers corresponding to the common number; wherein, when the unique identification information is associated with one destination number, the database correlates the unique identification information to the one destination number and provides the destination number to the identification determiner for call routing. - View Dependent Claims (19, 20)
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Specification