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System and method for remote servicing of in-field product

  • US 7,383,358 B1
  • Filed: 12/29/1999
  • Issued: 06/03/2008
  • Est. Priority Date: 12/29/1999
  • Status: Expired due to Term
First Claim
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1. A remote servicing communication system for in-field product comprising:

  • at least one on-line center having access to service software at a centralized facility so as to service in-field product remotely;

    an in-field product at a customer site that is not readily capable of direct communication with the on-line center;

    at least one portable service interface operable with the in-field product at the customer site and having software for communication with the on-line center;

    a first communications link connecting the portable service interface to the on-line center; and

    a second communications link connecting the portable service interface with the in-field product to complete a connection between the in-field product and the on-line center through the portable service interface.

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