System and method for call answer determination for automated calling systems
First Claim
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1. An automatic calling system comprising:
- means for using voice recognition for analyzing the contents of detected voice response on a called line, and wherein said analyzing means comprises at least one grammar updated based on captured samples;
means for controlling the operation of said automatic calling system dependent upon said content analyzing;
means for sending a message to a called line having detected voice thereon concurrently with using said voice recognition for analyzing said detected voice contents; and
means for adjusting said grammars depending upon the nature of said response including the lack of any response.
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Abstract
There is disclosed an automatic calling system which analyzes the contents of detected voice on a called line and controls the operation of the calling system dependent upon the analyzed context. In one embodiment, the content is analyzed based on typically expected grammars, at least some of which may be unique to the called party. In another embodiment, upon answer detection, the called party is probed, for example by playing one or more messages, and action is taken dependent upon analyzed responses from the called line.
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Citations
30 Claims
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1. An automatic calling system comprising:
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means for using voice recognition for analyzing the contents of detected voice response on a called line, and wherein said analyzing means comprises at least one grammar updated based on captured samples; means for controlling the operation of said automatic calling system dependent upon said content analyzing; means for sending a message to a called line having detected voice thereon concurrently with using said voice recognition for analyzing said detected voice contents; and means for adjusting said grammars depending upon the nature of said response including the lack of any response. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A method for automatically placing telephone calls, said method comprising:
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placing calls to telephone lines; determining if an answer has occurred on a particular called line; playing a message to answered ones of said lines; receiving from said answered lines responses to said messages; analyzing any response from said called line using voice recognition based on expected grammars; taking further action with respect to said called line dependent, at least in part, by analyzed ones of said responses, wherein said taking further action comprises changing the message being played on said called line; and adjusting said grammars depending upon the nature of said response including the lack of any response. - View Dependent Claims (18, 19, 20, 21)
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22. A method for providing automated calling services, said method comprising:
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obtaining a number to be called, said number having associated therewith at least one identifying characteristic, said identifying characteristic comprising specific information pertaining to the called party other than a telephone number of the called party; placing a call to said number; automatically determining call progression, with respect to a called number, where said automatically determining call progression is capable of determining no answer, live answer, answering machine answer, and call director answer, and wherein said automatically determining call progression uses at least one grammar updated based on captured samples; storing in a database said determined call progression; and playing a message to an answered call, said message having one or more of said identifying characteristics associated with said called number; recording at least a portion of any answer received from a called number; and storing said recording in said database along with said determined call progression. - View Dependent Claims (23)
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24. A system providing automated calling services, said system comprising:
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means for obtaining a number to be called, said number having associated therewith at least one identifying characteristic; means for placing a call to said number; means for recording at least a portion of any answer received from a called number; means for automatically determining call progression, with respect to a called number, where said automatically determining call progression is capable of determining no answer, live answer, answering machine answer, and call, director answer, and wherein said automatically determining call progression uses at least one grammar updated based on captured samples; means for storing said recording in a database along with said determined call progression; and means for response recognition with respect to a called number, wherein said means for response recognition is based on grammars specific to the called number. - View Dependent Claims (25, 26, 27)
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28. A method for providing automatic calling, said method comprising:
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analyzing the contents of detected voice response on a called line by voice recognition techniques, wherein said techniques use at least one grammar updated based on captured samples; probing said called line to elicit further information for voice recognition analyzation, said probing identifying at least one person associated with said called line; controlling the operation of said automatic calling system dependent upon said content analyzing; and adjusting said grammars depending upon the nature of said response including the lack of any response. - View Dependent Claims (29, 30)
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Specification