Directory assistance utilizing a personalized cache
First Claim
Patent Images
1. A directory assistance platform, comprising:
- An automated directory assistant, accessible using voice recognition software, to provide access to a number of directory information resources;
a directory information resource including a personalized cache accessible by the directory assistant using voice recognition software to provide access to personalized contact information provided within a restricted access company cache accessible by employees of a company; and
an additional directory information resource accessible by the directory assistant, wherein if requested contact information is not present in the personalized cache;
the additional directory information resource is accessed; and
the requested contact information is stored in the personalized cache if the requested contact information is present in the additional directory resource.
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Accused Products
Abstract
A directory assistance platform embodiment includes a directory assistant and a personalized cache. The personalized cache is accessible using voice recognition software to provide access to personalized contact information. The directory assistant can provide access to a number of directory information resources in compliment to the personalized cache.
96 Citations
25 Claims
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1. A directory assistance platform, comprising:
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An automated directory assistant, accessible using voice recognition software, to provide access to a number of directory information resources; a directory information resource including a personalized cache accessible by the directory assistant using voice recognition software to provide access to personalized contact information provided within a restricted access company cache accessible by employees of a company; and an additional directory information resource accessible by the directory assistant, wherein if requested contact information is not present in the personalized cache; the additional directory information resource is accessed; and the requested contact information is stored in the personalized cache if the requested contact information is present in the additional directory resource. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A directory assistance network, comprising:
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an automated directory assistant, accessible using voice recognition software, to provide access to a number of directory information resources; a directory assistance platform in communication with the number of directory information resources; a personalized cache in communication with the directory assistant, the cache to receive directory information from the directory assistant and to provide access to personalized contact information provided within a restricted access company cache accessible by employees of a company; and an additional directory information resource accessible by the directory assistant, wherein if requested contact information is not present in the personalized cache; the additional directory information resource is accessed; and the requested contact information is stored in the personalized cache if the requested contact information is present in the additional directory resource; and means for connecting a call to a contact number found within the network. - View Dependent Claims (9, 10, 11, 12, 13)
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14. A method for accessing directory information from a directory assistance platform, the method comprising:
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accessing an automated directory assistant, using voice recognition software, to provide access to a number of directory information resources; receiving a request for directory information including user identification information; identifying a personalized cache corresponding to the user identification information received; accessing a restricted access company cache accessible by employees of a company having information within the restricted access company cache; providing the requested directory information for access by the user if the requested directory information is present in the personalized cache; and if the requested directory information is not present in the personalized cache; accessing an additional directory information resource; and storing the requested directory information to the personalized cache. - View Dependent Claims (15, 16)
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17. A method for accessing directory information from a directory assistance platform, the method comprising:
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accessing an automated directory assistant, using voice recognition software, to provide access to a number of directory information resources; receiving a voice communication requesting directory information including user identification information; identifying a user requesting the directory information; identifying a personalized cache corresponding to the user identification information received; accessing a restricted access company cache accessible by employees of a company having a personalized cache within the restricted access company cache; and providing the requested directory information for access by the user if the requested directory information is present in the personalized cache; and if the requested directory information is not present in the personalized cache; accessing an additional directory information resource; and storing the requested directory information to the personalized cache. - View Dependent Claims (18, 19, 20, 21)
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22. A computer readable medium having instructions for causing a device to perform a method, the method comprising:
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accessing an automated directory assistant, using voice recognition software, to provide access to a number of directory information resources; receiving a voice communication requesting directory information using an automatic speech recognition engine; accessing a restricted access company cache accessible by employees of a company having a personalized cache within the restricted access company cache based on the voice communication; accessing an additional resource if the requested directory information is not present in the personalized cache and saving the requested directory information to the personalized cache; connecting a call to a target based upon the requested directory information; and prompting the user to assign a name to the requested information saved to the personalized cache. - View Dependent Claims (23, 24, 25)
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Specification