Method and system for selectively presenting database results in an information retrieval system

• US 7,386,540 B2
• Filed: 08/08/2003
• Issued: 06/10/2008
• Est. Priority Date: 07/05/2000
• Status: Active Grant

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: At&T Delaware Intellectual Property, Inc. (AT&T, Inc.)
• Inventors: Anderson, David J., Busayapongchai, Senis
• Primary Examiner(s): Corrielus; Jean M
• Application Number:
  US10/636,815
• Publication Number:
  US 20040030689A1
• Time in Patent Office: 1,768 Days
• Field of Search: 707/3, 707/10, 707/6
• US Class Current: 1/1
• CPC Class Codes: G06F 16/30 of unstructured textual data document management systems G06F16/93
• CPC Class Codes: G06F 16/9537 Spatial or temporal dependent retrieval, e.g. spatiotemporal queries
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching
• CPC Class Codes: Y10S 707/99936 Pattern matching access
• CPC Class Codes: Y10S 707/99943 Generating database or data structure, e.g. via user interface

Abstract

An information retrieval system is described that dynamically prioritizes search request results prior to output to a user. When a database search yields multiple hits, the results are first categorized into a series of groups. Categories are determined from any number of different factors, such as geographical locations of the search results, amenities, hours of operation, etc. For each category, the search results can be parsed into groups within the category. The results are first reported to the user in general terms, as a number of search results in each of the groups. The user is prompted to select the group that is of most interest, and the portion of the individual search results that are within the selected group are reported.

Claims

1. A method for selectively presenting search results from a database, comprising:

associating a plurality of database search results with at least one of a plurality of categories, wherein at least some of the categories include a plurality of groups into which the database search results in the respective categories are further associated;

selecting a category from the plurality of categories;

selecting a group within the selected category;

determining the number of search results that are associated with the selected group within the selected category;

comparing the determined number of search results to a threshold amount; and

presenting search results associated with the selected group in response to the determined number of search results being below the threshold amount.

2. The method of claim 1, wherein the category is selected based on a request by a user.

3. The method of claim 2, further comprising presenting a subset of the plurality of categories to the user, wherein the selected category is requested from the subset of the plurality of categories.

4. The method of claim 3, further comprising assigning a priority to each of the categories, wherein the subset of the plurality of categories that are presented are selected according to the assigned priority.

5. The method of claim 1, wherein if the number of search results in the requested group is at or above the threshold amount:

selecting another category;

identifying the database search results in the requested group that are associated with the selected another category; and

presenting search results associated with the requested group within the selected another category if the number of search results in the requested group within the selected another category is below the threshold amount.

6. The method of claim 1, further comprising identifying a calling condition of a user requesting the search results, wherein the category is selected based on the calling condition.

7. The method of claim 6, wherein the calling condition includes a time of day that the user requests the search results or a location of the user.

8. The method of claim 1, further comprising identifying the number of search results associated with each of the plurality of groups within the selected category.

9. The method of claim 1, wherein the number of search results that are associated with a group within the selected category is zero.

10. The method of claim 1, wherein the plurality of database search results comprise a plurality of places of interest in a local geographical area, wherein identifying the number of search results that are associated with the selected group within the selected category comprises identifying the ones of the plurality of places of interest that are associated with the selected group within the selected category, and wherein presenting search results associated with the selected group if the number of search results in the selected group is below a threshold amount comprises providing names of each of the identified plurality of places of interest if the number of identified plurality of places of interest is below a threshold amount.

11. The method of claim 10, the method further comprising:

providing a series of informative prompts according to a dynamic grammar to identify a category selected by a caller; and

detecting a calling parameter associated with an incoming call from the caller,

wherein selecting a group within the selected category comprises selecting a group associated with the calling parameter.

12. The method of claim 11, wherein identifying the ones of the plurality of places of interest that are associated with the selected group within the selected category comprises identifying the ones of the plurality of places of interest that are associated with the selected category that most closely match the calling parameter.

13. The method of claim 11, wherein a group pertaining to hours of operation for a category of places of interest is automatically selected when the caller performs a search during a time of day when a substantial percentage of the places of interest are closed.

14. The method of claim 11, wherein the calling parameter is a location of the caller.

15. The method of claim 10, wherein the plurality of places of interest includes businesses.

16. The method of claim 10, wherein the plurality of places of interest in a local geographical area are items of interest stored in a directory assistance information retrieval system, and each of the categories provide criteria for distinguishing between the places of interest.

17. A method for selectively presenting results from a database search, comprising:

selecting a category from a set of categories, wherein at least some of the categories include a plurality of groups;

receiving a plurality of database search results, wherein at least some of the search results are associated with one or more of the groups corresponding to the selected category;

comparing a number of search results in the plurality of search results to a predetermined number;

selecting one of the groups associated with the selected category in response to the number of search results exceeding the predetermined number;

identifying the search results associated with the selected group; and

presenting the search results in the selected group.

18. A computer program product for selectively presenting search results from a database, comprising:

a computer readable medium having computer readable program code embodied therein, the computer readable program code comprising;

computer readable program code configured to associate each of a plurality of database search results with at least one of a plurality of categories, wherein at least some of the categories include a plurality of groups into which the database search results in the respective categories are further associated;

computer readable program code configured to select a category from the plurality of categories;

computer readable program code configured to select a group within the selected category;

computer readable program code configured to determine the number of search results that are associated with the selected group within the selected category;

computer readable program code configured to compare the determined number of search results to a threshold amount; and

computer readable program code configured to present search results associated with the selected group in response to the determined number of search results being below the threshold amount.

19. The computer program product of claim 18, wherein the computer readable program code selects the category based on input from a user.

20. The computer program product of claim 19, further comprising computer readable program code configured to present a subset of the plurality of categories to the user.

21. The computer program product of claim 20, further comprising computer readable program code con figured to assign a priority to each of the categories, wherein the subset of the plurality of categories that are presented are selected according to the assigned priority.

22. The computer program product of claim 18, further comprising computer readable program code that is configured to determine if the number of search results in the requested group is at or above the threshold amount and, if so:

(a) select another category;

(b) identify the database search results in the requested group that are associated with the selected another category; and

(c) present search results associated with the requested group within the selected another category if the number of search results in the requested group within the selected another category is below the threshold amount.

23. The computer program product of claim 18, further comprising computer readable program code configured to identify a calling condition of a user requesting the search results, wherein the category is selected based on the calling condition.

24. The computer program product of claim 23, wherein the calling condition includes a time of day that the user requests the search results or a location of the user.

25. A method of providing database search results to a user of an information retrieval service, the method comprising:

presenting one or more questions to the user;

selecting a plurality of search parameters based at least in part on the user'"'"'s responses to the one or more questions;

searching a database using the search parameters to obtain a plurality of search results;

selecting a category from a plurality of categories by which the search results can be sorted, wherein at least some of the plurality of categories include a plurality of sub-groups;

determining the number of search results associated with the selected category;

comparing the determined number of search results with a threshold; and

presenting to the user only a portion of the search results that is associated with a selected sub-group in response to the determined number of search results exceeding the threshold.

26. The method of claim 25, wherein the category is selected based on information provided by the user.

27. The method of claim 25, wherein each category has an associated priority and the category is selected by selecting the category having the highest priority.

28. The method of claim 25, wherein the questions are presented to the user over a telephone as computer-generated voice synthesized questions.

29. The method of claim 25, further comprising performing an initial search of the database to determine if the number of search results exceeds a second threshold and, if so, asking the user additional questions to obtain additional search parameters.

30. The method of claim 25, wherein the sub-group is selected by the user.