System and method for managing data on an RFID tag associated with a product
First Claim
1. A computer implemented method of creating, within a service center system database, an electronic record for a product requiring servicing, said method comprising:
- receiving and authorizing a product servicing request to a service center system;
creating an electronic record for the request in both the service center system database and in an RFID tag associated with the product;
correlating the RFID tag with the product;
updating the electronic record in both the service center system database and the RFID tag with servicing data.
1 Assignment
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Accused Products
Abstract
The invention relates to a method and system for tracking repairs or servicing of various products/devices at a service center using Radio Frequency Identification (RFID) tags that are attached to the product upon receipt at the service center and that remain on the product for use in subsequent repairs and servicing. Technicians may record symptoms, repairs made, quality control information, and/or other data (while the product is in their possession) into a service database. This information may then be transmitted to the attached RFID tag. Technician workstations may include transmitters. Information regarding status of repairs may be shared with the customer via user interface applications. Thus, the customer can know the repair status of their product.
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Citations
20 Claims
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1. A computer implemented method of creating, within a service center system database, an electronic record for a product requiring servicing, said method comprising:
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receiving and authorizing a product servicing request to a service center system; creating an electronic record for the request in both the service center system database and in an RFID tag associated with the product; correlating the RFID tag with the product; updating the electronic record in both the service center system database and the RFID tag with servicing data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for creating, within a service center system database, an electronic record for a product requiring servicing, said system comprising:
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a communications device configured to receive, and authorize a product servicing request to a service center system; an RFID tag configured with information associated with the product requiring servicing; and a computing device configured to create an electronic record for the request in both the service center system database and the RFID tag and update the electronic record in both the service center system database and the RFID tag with servicing data. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. A method of tracking the servicing of a product at a service center, comprising:
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receiving and authorizing a product service request to return a product to a service center for servicing; generating an electronic record in a service center system database with information associated with the product requiring servicing; receiving the product at the service center; generating an electronic record in a radio-frequency identification (RFID) tag with information from the electronic record in the service center database; associating the RFID tag with the product; updating the electronic record in the service center system database and the electronic record in the RFID tag with additional information associated with the product requiring servicing; and enabling a customer to access the electronic record in the service center database via an electronic network. - View Dependent Claims (20)
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Specification