Enhanced emergency system telephone feature for PBX and key systems
First Claim
Patent Images
1. A communications method comprising:
- placing a single communication by means of a communications system to a public emergency-response center from a physical location that has non-public emergency-response personnel associated with the location;
in response to the single communication, the communication system causing information about the location to be retrieved from a database that is inaccessible to the public emergency-response center; and
the communications system causing the retrieved information to be provided via the single communication to both the public emergency-response center and the emergency-response personnel associated with the location.
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Abstract
When an emergency call is made from a location on a premises that has on-premises (non-public) emergency-response personnel, the communications system responds by accessing a private database of information about the premises, retrieves therefrom information about the location of the physical location on the premises and best access to the physical location from off-premises, and sends this information to both the on-premises emergency-response personnel and a public emergency-response center, as well as connects the call to the public emergency-response center.
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Citations
18 Claims
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1. A communications method comprising:
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placing a single communication by means of a communications system to a public emergency-response center from a physical location that has non-public emergency-response personnel associated with the location; in response to the single communication, the communication system causing information about the location to be retrieved from a database that is inaccessible to the public emergency-response center; and the communications system causing the retrieved information to be provided via the single communication to both the public emergency-response center and the emergency-response personnel associated with the location. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. An apparatus comprising:
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a database of information about physical locations that have non-public emergency-response personnel associated with them, the database being inaccessible by a public emergency-response center; and a communications system responsive to a single communication being placed from one of the physical locations to the public emergency-response center by causing information about the one location to be retrieved from the database and provided via the single communication both to the public emergency-response center and the emergency-response personnel associated with the location. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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17. An apparatus comprising:
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means for placing a single communication to a public emergency-response center from a physical location that has non-public emergency-response personnel associated with the location; means responsive to the single communication, for retrieving information about the location from a database that is inaccessible to the public emergency-response center; and means for providing the retrieved information via the single communication to both the public emergency-response center and the emergency-response personnel associated with the location.
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18. An apparatus comprising:
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an effector of placing a single communication to a public emergency-response center from a physical location that has a non-public emergency-response personnel associated with the location; an effector responsive to the single communication, of retrieving information about the location from a database that is inaccessible to the public emergency-response center; and an effector of providing the retrieved information via the single communication to both the public emergency-response center and the emergency-response personnel associated with the location.
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Specification