Diagnosis method and apparatus for peripheral device of host

• US 7,401,003 B2
• Filed: 06/27/2002
• Issued: 07/15/2008
• Est. Priority Date: 02/04/2002
• Status: Expired due to Fees

• Current Assignee: HP Printing Korea Co., Ltd. (HP Inc.)
• Original Assignee: Samsung Electronics Co. Ltd.
• Inventors: Kim, Young-hye
• Primary Examiner(s): Raymond; Edward
• Assistant Examiner(s): Charioui; Mohamed
• Application Number:
  US10/183,045
• Publication Number:
  US 20030149546A1
• Time in Patent Office: 2,210 Days
• Field of Search: 714 43- 46, 702/183, 702185-187
• US Class Current: 702/183
• CPC Class Codes: G16H 40/40 for the management of medical equipment or devices, e.g. scheduling maintenance or upgrades

Abstract

A diagnosis method for use with peripheral devices includes diagnosing states of the peripheral devices connected to a host, automatically and periodically, and outputting a history of diagnostic results to a predetermined storage unit. The diagnosis method further includes automatically stopping the diagnosis of the peripheral devices if the peripheral devices are operated by a user during the diagnosis, and resuming or restarting the diagnosis of the peripheral devices when the peripheral devices or the host return to idle. Consequently, a vendor of one of the peripheral devices may recognize the problems in the peripheral device, to efficiently manage the peripheral device while reducing cost for after-sale service.

Claims

1. A diagnosis apparatus for use with a peripheral device of a host, the apparatus comprising:

an automatic diagnosis unit external to the peripheral device and which automatically and periodically performs a diagnostic on the peripheral device at a diagnoses interval to diagnose a state of the peripheral device connected to the host, to determine an existence of trouble in the host and/or the peripheral device, and to output diagnostic results, wherein the diagnoses interval is user adjustable; and

a diagnostic result storage unit to receive the diagnostic results and to store a diagnostic history of the diagnostic results,

wherein, if the peripheral device is operated while said automatic diagnosis unit is automatically diagnosing the state of the peripheral device, said automatic diagnosis unit automatically stops the diagnosis, and resumes or restarts when the peripheral device returns to idle, and

wherein said automatic diagnosis unit transfers the history of the diagnostic results to a customer management system of a vendor of the peripheral device.

2. The diagnosis apparatus of claim 1, wherein the automatic diagnosis unit includes the diagnostic for use with the peripheral device and automatically and periodically connects to the peripheral device to perform the diagnostic on the peripheral device to diagnose the state of the peripheral device connected to the host, and to output the diagnostic results.

3. The diagnosis apparatus of claim 2, wherein the automatic diagnosis unit includes a diagnosis program including the diagnostic for use with the peripheral device and automatically and periodically connects to the peripheral device to perform the diagnostic on the peripheral device to diagnose the state of the peripheral device connected to the host, and to output the diagnostic results.

4. The diagnosis apparatus of claim 3, wherein the diagnosis program in the automatic diagnosis unit further includes another diagnostic for use with another peripheral device which is external to the automatic diagnosis unit and automatically and periodically connects to the another peripheral device to perform the another diagnostic on the another peripheral device to diagnose a state of the another peripheral device connected to the host, and to output the diagnostic results.

5. The diagnosis apparatus of claim 3, wherein the diagnosis program in the automatic diagnosis unit further includes another diagnostic for use with the host and automatically and periodically performs the another diagnostic on the host to diagnose a state of the host, and to output the diagnostic results.

6. The diagnosis apparatus of claim 2, wherein the automatic diagnosis unit further includes another diagnostic for use with another peripheral device which is external to the automatic diagnosis unit and automatically and periodically connects to the another peripheral device to perform the another diagnostic on the another peripheral device to diagnose a state of the another peripheral device connected to the host, and to output the diagnostic results.

7. The diagnosis apparatus of claim 2, wherein the automatic diagnosis unit further includes another diagnostic for use with the host automatically and periodically performs the another diagnostic on the host to diagnose a state of the host, and to output the diagnostic results.

8. The diagnostic apparatus of claim 1, wherein said automatic diagnosis unit outputs the diagnostic history to a support system, and receives an analysis of the outputted diagnostic history from the support system.

9. The diagnostic apparatus of claim 8, wherein said automatic diagnosis unit outputs the diagnostic history to the support system at a command of a user.

10. The diagnostic apparatus of claim 8, wherein said automatic diagnosis unit detects a problem in the peripheral device, and outputs the diagnostic history to the support system when the problem is detected.

11. The diagnostic apparatus of claim 8, wherein said automatic diagnosis unit outputs the diagnostic history to the support system using electronic mail.

12. The diagnostic apparatus of claim 1, wherein said automatic diagnosis unit automatically and periodically diagnoses a state of the host in addition to the state of the peripheral device, and outputs the diagnostic results of the host to be stored in said diagnostic result storage unit to form a diagnostic history of the host.

13. The diagnostic apparatus of claim 12, wherein said automatic diagnosis unit outputs the diagnostic history of the host to a host support system, and receives an analysis of the outputted diagnostic history of the host from the host support system.

14. The diagnostic apparatus of claim 12, wherein said automatic diagnosis unit detects when one of the peripheral device and host is being accessed, and stops the diagnosis being performed on the one of the peripheral device and the host being accessed.

15. The diagnosis apparatus of claim 1, wherein, if troubles occur while using the peripheral device, said automatic diagnosis unit diagnoses the peripheral device and outputs the diagnostic results to said diagnostic result storage unit.

16. The diagnosis apparatus of claim 1, further comprising a computer, wherein said automatic diagnosis unit comprises a diagnosis program used by said computer to automatically diagnose the peripheral device connected to the host and to output the diagnostic results.

17. The diagnostic apparatus of claim 1, wherein:

said automatic diagnosis unit receives a signal to diagnose the state of the peripheral device other than at the diagnoses intervals, and

in response to receiving the signal to diagnose the state of the peripheral device received other than at the diagnoses intervals, said automatic diagnosis unit diagnoses the state of the peripheral device and outputs the diagnostic results to said diagnostic result storage unit to be included in the diagnostic history.

18. The diagnostic apparatus of claim 12, wherein said automatic diagnosis unit is included in the host.

20. The diagnosis method of claim 1, wherein at least one of the peripheral devices comprises a scanner, a facsimile, an appliance, or a personal digital assistant (PDA).

21. The diagnosis method of claim 20, wherein at least another one of the peripheral devices comprises a printer.

22. The diagnosis apparatus of claim 1, wherein the peripheral device comprises a scanner, a facsimile, an appliance, or a personal digital assistant (PDA).

23. The diagnosis apparatus of claim 22, wherein the automatic diagnosis unit further automatically and periodically performs another diagnostic on another peripheral device comprising a printer.

24. The diagnosis method of claim 1, wherein:

the host is connected to an automatic diagnosis unit not included in the peripheral devices and which includes diagnostics to perform on the peripheral devices, and

the automatically and periodically performing diagnostics comprises the host controlling the automatic diagnosis unit to connect to the peripheral devices in order to perform the diagnostics on the peripheral devices.

25. The diagnosis method of claim 24, further comprising diagnosing the peripheral devices using the automatic diagnosis unit and transferring the diagnostic results from the automatic diagnosis unit to the storage unit when troubles occur while using the peripheral devices.

26. The diagnosis method of claim 24, further comprising the automatic diagnosis unit:

performing diagnostics on the host to which the peripheral devices are connected to diagnose a state of the host in addition to the states of the peripheral devices connected to the host; and

outputting diagnostic results of the host to the predetermined storage unit to form a history of the diagnostic results.

27. The diagnosis method of claim 1, further comprising diagnosing the peripheral devices and transferring the diagnostic results to the storage unit when troubles occur while using the peripheral devices.

28. The diagnosis method of claim 1, wherein said automatically and periodically diagnosing the states comprises establishing at least one diagnosis interval at which the states are automatically diagnosed.

19. A diagnosis method for use with peripheral devices of a host, the method comprising:

using diagnostics stored in the host, automatically and periodically performing the diagnostics on the peripheral devices at a diagnosis interval to diagnose states of the peripheral devices connected to the host, wherein the diagnoses interval is user adjustable;

outputting diagnostic results to a predetermined storage unit to form a history of the diagnostic results;

automatically stopping the diagnosis of the peripheral devices if the peripheral devices are operated during said diagnosing the states of the peripheral devices; and

resuming or restarting the diagnosis of the peripheral devices when the peripheral devices return to idle;

determining an existence of trouble in the host and/or the peripheral devices; and

transferring the history to a customer management system of a vendor of one of the peripheral devices in which an error occurs.

29. A recording medium encoded with a program readable by a computer, the program implementing a method of operating a diagnosis process for use with a peripheral device of a host, the method comprising:

using diagnostics stored in the host including the computer, automatically and periodically performing the diagnostics on the peripheral device at a diagnosis interval to diagnose states of the peripheral device connected to the host, wherein the diagnosis interval is user adjustable;

outputting diagnostic results to a predetermined recording apparatus to form a diagnostic history of the diagnostic results;

automatically storing the diagnosis of the peripheral device if the peripheral device is operated during the diagnosis;

resuming or restarting the diagnosis of the peripheral device when the peripheral device returns to idle;

determining an existence of trouble in the host and/or the peripheral device; and

transferring the history to a customer management system of a vendor of the peripheral device.

30. The recording medium of claim 29, wherein the method further comprises outputting the diagnostic history to a support system.

31. The recording medium of claim 29, wherein at least one of the peripheral devices comprises a scanner, a facsimile, an appliance, or a personal digital assistant (PDA).

32. The recording medium of claim 31, wherein at least another one of the peripheral devices comprises a printer.

33. The recording medium of claim 30, wherein said outputting the diagnostic history is performed automatically and periodically.

34. The recording medium of claim 30, wherein said outputting the diagnostic history is performed at a received command.

35. The recording medium of claim 30, wherein the method further comprises detecting a problem in the peripheral device, and said outputting the diagnostic history is performed when the problem is detected.

36. The recording medium of claim 30, wherein said outputting the diagnostic history comprises sending the diagnostic history to the support system using electronic mail.

37. A recording medium encoded with a program readable by a computer, the program implementing a method of operating a diagnosis process for use with a peripheral device of a host, the method comprising:

using the host to automatically and periodically perform diagnostics on the peripheral device at a diagnostic interval to diagnose states of the peripheral device connected to the host, wherein the diagnoses interval is user adjustable;

outputting diagnostic results to a predetermined recording apparatus to form a diagnostic history of the diagnostic results;

automatically and periodically diagnosing a state of the host in addition to the state of the peripheral device;

outputting the diagnostic results of the host to form a diagnostic history of the host;

detecting when one of the peripheral device and host is being accessed;

stopping said diagnosing of the one of the peripheral device and the host being accessed;

resuming or restarting the diagnosis of the one of the peripheral device and host device when the one of the peripheral device and the host returns to idle; and

determining an existence of trouble in the host and/or the peripheral device; and

transferring the history to a customer management system of a vendor of the peripheral device.

38. The recording medium of claim 37, wherein the method further comprises outputting the diagnostic history of the host to a host support system.

39. The recording medium of claim 38, wherein said outputting the diagnostic history of the host comprises one of:

automatically and periodically outputting the diagnostic history of the host to the host support system, and

outputting the diagnostic history of the host to the host support system when a problem in the host is detected.

40. The recording medium of claim 38, wherein said automatically and periodically diagnosing the state of the peripheral device is performed by the host.

41. A diagnosis method for use with peripheral devices of a host, the method comprising:

using the host to automatically and periodically perform diagnostics on the peripheral devices at a diagnosis interval to diagnose states of the peripheral devices connected to the host, wherein the diagnosis interval is user adjustable;

outputting diagnostic results to a predetermined storage unit to form a history of the diagnostic results;

automatically stopping the diagnosis of the peripheral devices if the peripheral devices are operated during said diagnosing the states of the peripheral devices; and

resuming or restarting the diagnosis of the peripheral devices when the peripheral devices return to idle;

determining an existence of trouble in the host and/or the peripheral devices; and

transferring the history to a customer management system of a vendor of one of the peripheral devices in which an error occurs.

42. A recording medium encoded with a program readable by a computer, the program implementing a method of operating a diagnosis process for use with a peripheral device of a host, the method comprising:

using the host to automatically and periodically perform diagnostics on the peripheral devices to diagnose states of the peripheral device connected to the host to diagnose the state of the peripheral device connected to the host;

outputting diagnostic results to a predetermined recording apparatus to form a diagnostic history of the diagnostic results;

automatically stopping the diagnosis of the peripheral device if the peripheral device is operated during the diagnosis;

resuming or restarting the diagnosis of the peripheral device when the peripheral device returns to idle;

determining an existence of trouble in the host and/or the peripheral device; and

transferring the history to a customer management system of a vendor of the peripheral device.

43. A recording medium encoded with a program readable by a computer, the program implementing a method of operating a diagnosis process for use with a peripheral device of a host, the method comprising:

using the host to automatically and periodically perform diagnostics on the peripheral device to diagnose states of the peripheral device connected to the host;

outputting diagnostic results to a predetermined recording apparatus to form a diagnostic history of the diagnostic results;

automatically stopping the diagnosis of the peripheral device if the peripheral device is operated during the diagnosis;

resuming or restarting the diagnosis of the peripheral device when the peripheral device returns to idle; and

detecting when one of the peripheral device and host is being accessed;

wherein the using the host to automatically and periodically diagnose the state of the peripheral device connected to the host comprises, at predetermined diagnosis intervals which are user adjustable, automatically and periodically diagnosing the state of the peripheral device, and the method further comprises;

receiving a signal to diagnose the state of the peripheral device received other than at the predetermined intervals; and

in response to receiving the signal to diagnose the state of the peripheral device received other than at the predetermined diagnosis intervals, diagnosing the state of the peripheral device and outputting the diagnostic results to be included in the diagnostic history; and

transferring the history to a customer management system of a vendor of the peripheral device.