Powertag: manufacturing and support system method and apparatus for multi-computer solutions

• US 7,401,136 B2
• Filed: 07/27/2001
• Issued: 07/15/2008
• Est. Priority Date: 07/27/2001
• Status: Expired due to Term

• Current Assignee: Dell Products LP (Dell Technologies Inc.)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Yardumian, Edward, Mashayekhi, Victor V. R., Adams, Mark A.
• Primary Examiner(s): Burgess; Glenton B.
• Assistant Examiner(s): STRANGE, AARON N
• Application Number:
  US09/916,596
• Publication Number:
  US 20030033387A1
• Time in Patent Office: 2,545 Days
• Field of Search: 709/218, 709220-224, 705 26- 29, 700/95, 700/105
• US Class Current: 709/223
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: H04L 41/5061 characterised by the interaction between service providers and their network customers, e.g. customer relationship management
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/1097 for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS]
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]

Abstract

A solutions-based computer system manufacturing process includes assembling computer and storage system components for creation of a given solution-based product as a function of a customer order or plan. The process further includes assigning a solution identifier to the solution-based product. The solution identifier includes a solution type and a unique identifier within the solution type.

Claims

1. A solutions-based computer system manufacturing process comprising:

assembling distinct computer and storage system components for creation of a given solution-based product, wherein the assembling is performed by a manufacturer;

assigning a solution identifier to the solution-based product, wherein the solution identifier includes a solution type and a unique identifier within the solution type, wherein there is only one solution identifier assigned to the solution based product, wherein the customer may possess multiple solution identifiers to reflect multiple solution-based products, and wherein the assigning is performed by the manufacturer;

storing the solution identifier in a table, wherein the storing is performed by the manufacturer;

providing the solution-based product to a customer, wherein the providing is performed after the solution identifier is assigned, and wherein the providing is performed by the manufacturer;

subsequent to the providing the solution-based product to the customer, receiving a request for on-line support from the customer, wherein the request includes the solution identifier, and wherein the receiving is performed by the manufacturer; and

using the solution identifier to provide on-line support of the solution-based product to the customer, wherein the using and the providing are performed by the manufacturer.

2. The solutions-based computer system manufacturing process of claim 1, wherein the solution-based product includes solution-based storage products.

3. The solutions-based computer system manufacturing process of claim 1, wherein the solution-based product includes at least one of a storage area network (SAN), network attached storage (NAS), storage domain management (SDM) product, storage virtualization product, server cluster, and e-commerce configuration product.

4. The solutions-based computer system manufacturing process of claim 3, wherein the solutions-based products include at least one of storage area networks (SANs), network attached storage (NAS), server clusters, and e-commerce configurations, the solutions-based products further including at least one of multiple servers, storage systems, software components, and networking interconnects.

5. The solutions-based computer system manufacturing process of claim 1, wherein the solutions-based computer system includes at least one component forming an integral part of a larger solution with complex interdependencies.

6. The solutions-based computer system manufacturing process of claim 1, wherein assigning the solution identifier further includes associating service tags of the components of a respective system solution with the solution identifier.

7. The solutions-based computer system manufacturing process of claim 6, further including storing the associated service tags in a table and indexing the table according to the solution identifier.

8. A method of implementing solutions-based system support comprising:

providing an entry form for entering solution objects and service tags of components of a respective solutions-based system, wherein the providing is performed by a manufacturer;

responsive to a completion of the entering of solution objects and service tags, generating a solution identifier;

linking the solution identifier to a configuration of systems and software, wherein the configuration is updated to reflect a customer'"'"'s changing installed solution, wherein there is only one solution identifier assigned to the configuration, wherein the solution identifier is used to provide on-line support of the solutions-based system, wherein the customer may possess multiple such identifiers to reflect multiple installed solutions for providing users of the identifier customized data based upon the identifier and about specific offerings and entitlements available to the customer, and wherein the linking is performed by the manufacturer;

providing the solutions-based system to the customer, wherein the providing is performed after the solution identifier is linked to the configuration of systems and software;

subsequent to the providing the solutions-based system to the customer, receiving a request for on-line support from the customer, wherein the request includes the solution identifier, and wherein the receiving is performed by the manufacturer; and

providing custom support services to the customer as a function of the solution identifier including dynamically generated web pages defining types of services, wherein the generating is performed by the manufacturer.

9. The method of claim 8, wherein providing an entry form includes providing an on-line web form implementation of the entry form hosted by a web server.

10. The method of claim 8, wherein the components of a solutions-based system include at least one of hardware, software, documentation, and service components.

11. The method of claim 8, wherein the components of the solutions-based system include complex interdependencies between select ones of the components.

12. The method of claim 8, further comprising:

providing an entry form for entering at least one of solution objects and service tags of additional components of a respective solutions-based system post issuance of the solution identifier; and

responsive to a completion of the entering of the at least one of solution objects and service tags of the additional components, updating associations of the solution objects and service tags of the additional components with the solution identifier, wherein the updated solution identifier associations facilitate obtaining of custom support services for the additional components as a function of the solution identifier.

13. The method of claim 8, wherein the solution identifier is generated as part of a factory integration effort, further wherein multiple systems and software components are linked into a defined solution, along with services in support of the solution.

14. The method of claim 8, wherein the at least one of solution objects and service tags of components of a respective solutions-based system includes at least one of:

at least one server, including at least one of each model and associated service tags, operating system (O/S), basic input output system (BIOS), peripherals and respective software drivers of a respective at least one server;

at least one storage component, including at least one of each model and associated service tags, firmware, programmable read only memory revision (PROM rev.) of a respective at least one storage component;

at least one software component, including at least one of clustering software, backup software, storage consolidation software, storage management and configuration software, factory installed applications, and on-site installation of software applications;

at least one service offering, including at least one of a standard, 7×

24×

7, availability guarantee, “

Gold”

, and “

Platinum”

service offering;

at least one on-site installation choice; and

at least one link to an entitlement statement of work, product documentation, software update, and technical bulletin as they relate to the solution and the solution'"'"'s components.