Telecommunication call management and monitoring system with voiceprint verification

• US 7,403,766 B2
• Filed: 07/16/2004
• Issued: 07/22/2008
• Est. Priority Date: 08/08/2002
• Status: Expired due to Term

• Current Assignee: Global Tel-Link Corporation
• Original Assignee: Value-Added Communications Incorporated
• Inventors: Hodge, Stephen L.
• Primary Examiner(s): D AGOSTA, STEPHEN M
• Application Number:
  US10/893,575
• Publication Number:
  US 20050043014A1
• Time in Patent Office: 1,467 Days
• Field of Search: 455/41.2, 455/41.3, 455/405, 455410-411, 455/415, 455418-420, 455/563, 455/569.1, 455/565, 455/569, 379/114.2, 379/188, 379/191, 379/194, 379/198, 379/114
• US Class Current: 455/411
• CPC Class Codes: A61K 31/435 having six-membered rings with one nitrogen as the only ring hetero atom
• CPC Class Codes: A61K 31/44 Non condensed pyridines; Hydrogenated derivatives thereof
• CPC Class Codes: A61K 31/505 Pyrimidines; Hydrogenated pyrimidines, e.g. trimethoprim
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06F 16/5838 using colour
• CPC Class Codes: G06F 16/5854 using shape and object relationship
• CPC Class Codes: G06F 16/5866 using information manually generated, e.g. tags, keywords, comments, manually generated location and time information
• CPC Class Codes: G06F 16/587 using geographical or spatial information, e.g. location
• CPC Class Codes: G06F 16/683 using metadata automatically derived from the content
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: G06K 17/00 Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
• CPC Class Codes: G06K 19/07758 arrangements for adhering the record carrier to further objects or living beings, functioning as an identification tag
• CPC Class Codes: G06K 19/07762 the adhering arrangement making the record carrier wearable, e.g. having the form of a ring, watch, glove or bracelet record carriers for insertion in the human body for medical purposes A61B90/00; record carriers adapted for attachment to animals A01K11/00
• CPC Class Codes: G06K 19/10 at least one kind of marking being used for authentication, e.g. of credit or identity cards verification of coded identity or credit cards in mechanisms actuated by them G07F7/12
• CPC Class Codes: G06K 7/10366 the interrogation device being adapted for miscellaneous applications
• CPC Class Codes: G06K 7/10396 the interrogation device being wearable, e.g. as a glove, bracelet, or ring wearable aerials in general H01Q1/27
• CPC Class Codes: G06V 40/172 Classification, e.g. identification
• CPC Class Codes: H04M 1/67 by electronic means
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04M 2201/41 using speaker recognition
• CPC Class Codes: H04M 2201/42 : Graphical user interfaces
• CPC Class Codes: H04M 2203/305 : Recording playback features, e.g. increased speed
• CPC Class Codes: H04M 2203/558 : Databases
• CPC Class Codes: H04M 2203/6054 : Biometric subscriber identification
• CPC Class Codes: H04M 3/20 : with means for interrupting existing connections; with means for breaking-in on conversations
• CPC Class Codes: H04M 3/2218 : Call detail recording
• CPC Class Codes: H04M 3/2281 : Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/38 : Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/382 : using authorisation codes or passwords
• CPC Class Codes: H04M 3/385 : using speech signals
• CPC Class Codes: H04M 3/42025 : Calling or Called party identification service
• CPC Class Codes: H04M 3/42221 : Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04N 23/20 : for generating image signals from infrared radiation only
• CPC Class Codes: H04N 5/33 : Transforming infrared radiation cameras or camera modules for generating image signals from infrared radiation H04N23/20; circuitry of SSIS for transforming infrared radiation into image signals H04N25/20

Abstract

Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user'"'"'s account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.

Claims

1. An apparatus for restricting access to a telephone call management system, said apparatus comprising:

a speaker independent voice recognition module;

a speaker dependent voice identification module;

a RFID signal detect module;

a prompting module; and

a database, wherein each entry in said database comprises an access RFID number, and an access speech sample;

wherein said prompting module prompts a user to provide a user access personal identification number (PIN) and a user speech sample;

wherein said speaker independent voice recognition module verifies each said user speech sample as indicative of said user'"'"'s name;

wherein said user PIN is provided by said user as dual tone multi-frequency (DTMF) information;

wherein said RFID signal detect module authorizes said user to use said telephone call management system if said user is proximate to an RFID device with a valid RFID number;

wherein said speaker dependent voice identification module receives said user speech sample and compares it with said access speech sample corresponding to said access RFID number; and

wherein said apparatus authorizes said user to use said telephone call management system if said user speech sample matches said access speech sample.

2. An apparatus according to claim 1, wherein said prompting module comprises an IVR system.

3. An apparatus according to claim 1, wherein said telephone management system is disposed in an institution selected from the group consisting of a penal institution, a mental institution, a nursing home, a rehabilitation center, a correctional facility, a government agency, a private business, and a public business.

4. A system for restricting access to a telephone call management system, said system comprising:

a speaker independent voice recognition module;

a speaker dependent voice identification module;

a RFID signal detect module;

a prompting module; and

a database, wherein each entry in said database comprises an access RFID number, and an access speech sample;

wherein said prompting module prompts a user to provide a user access personal identification number (PIN) and a user speech sample;

wherein said speaker independent voice recognition module verifies each said user speech sample as indicative of said user'"'"'s name;

wherein said RFID signal detect module authorizes said user to use said telephone call management system if said user is proximate to an RFID device with a valid RFID number;

wherein said speaker dependent voice identification module receives said user speech sample and compares it with said access speech sample corresponding to said access RFID number; and

wherein said system authorizes said user to use said telephone call management system if said user speech sample matches said access speech sample.

5. A system according to claim 4, wherein said prompting module comprises an IVR system.

6. A system according to claim 4, wherein said telephone management system is disposed in an institution selected from the group consisting of a penal institution, a mental institution, a nursing home, a rehabilitation center, a correctional facility, a government agency, a private business, and a public business.