Method and system for automated unit service requests from a telematics unit

• US 7,406,169 B2
• Filed: 03/10/2004
• Issued: 07/29/2008
• Est. Priority Date: 03/10/2004
• Status: Expired due to Fees

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors Corporation (General Motors Company)
• Inventors: Watkins, Gary A., Rockett, David W.
• Primary Examiner(s): DEANE JR, WILLIAM J
• Application Number:
  US10/797,733
• Publication Number:
  US 20050201545A1
• Time in Patent Office: 1,602 Days
• Field of Search: 37926501-26514, 455/419, 455/12.1
• US Class Current: 379/265.01
• CPC Class Codes: H04L 67/12 specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
• CPC Class Codes: H04L 67/125 involving control of end-device applications over a network
• CPC Class Codes: H04L 67/56 Provisioning of proxy services store-and-forward switching systems in data switching networks H04L12/54
• CPC Class Codes: H04L 67/568 Storing data temporarily at an intermediate stage, e.g. caching

Abstract

The current invention provides a method for automated unit service requests from a telematics unit. A unit request call trigger is set at the telematics unit from a call center. A unit request call is received based on the unit request call trigger. The telematics unit is configured in response to the received unit request call. A computer usable medium with suitable computer program code is employed for automated unit service requests from a telematics unit.

Claims

1. A method for automated unit service requests from a telematics unit, the method comprising:

setting a unit request call trigger at the telematics unit from a call center;

receiving a unit request call based on the unit request call trigger; and

configuring the telematics unit in response to the received unit request call;

wherein the step of receiving a unit request call based on the unit request call trigger comprises;

receiving a carrier response to a generated unit request call, wherein the carrier response indicates MIN availability; and

resetting the unit request call trigger responsive to the carrier response.

2. The method of claim 1, further comprising:

determining at the call center an available enrollment data; and

configuring the unit request call trigger based on the determination.

3. The method of claim 2 wherein determining available enrollment data comprises:

determining if a customer data record is expected.

4. The method of claim 1 wherein configuring the telematics unit comprises performing a base configuration.

5. The method of claim 4 wherein configuring the telematics unit further comprises performing a personal calling configuration.

6. The method of claim 1 wherein the unit request call is received at the call center responsive to the unit request call trigger at the telematics unit.

7. The method of claim 1 wherein the unit request call is an automated inbound configuration call whereby the telematics unit and a subscriber cell phone is configured based on an available enrollment data and a MIN.

8. A computer readable medium encoded with a computer program for automated unit service requests from a telematics unit, comprising:

computer program code for setting a unit request call trigger at the telematics unit from a call center;

computer program code for receiving a unit request call based on the unit request call trigger;

computer program code for configuring the telematics unit in response to the received unit request call; and

computer program code for receiving a carrier response to a generated unit request call.

9. The computer readable medium of claim 8, further comprising:

computer program code for determining at the call center an available enrollment data; and

computer program code for configuring the unit request call trigger based on the determination.

10. The computer readable medium of claim 9 wherein computer program code for determining available enrollment data comprises:

computer program code for determining if a customer data record is expected.

11. The computer readable medium of claim 8 wherein computer program code for configuring the telematics unit comprises:

computer program code for performing a base configuration.

12. The computer readable medium of claim 8 wherein computer program code for configuring the telematics unit comprises:

computer program code for performing a base configuration; and

computer program code for performing a personal calling configuration.

13. A system for automated unit service requests from a telematics unit comprising:

means for setting a unit request call trigger at the telematics unit from a call center;

means for receiving a unit request call based on the unit request call trigger;

means for configuring the telematics unit in response to the received unit request call; and

means for receiving a carrier response to a generated unit request call.

14. The system of claim 13, further comprising:

means for determining at the call center an available enrollment data; and

means for configuring the unit request call trigger based on the determination.

15. The system of claim 13 wherein means for configuring the telematics unit comprises:

means for performing a base configuration; and

means for performing a personal calling configuration.

16. A method for automated unit service requests from a telematics unit, the method comprising:

setting a unit request call trigger at the telematics unit from a call center;

receiving a unit request call based on the unit request call trigger; and

configuring the telematics unit in response to the received unit request call;

wherein setting a unit request call trigger comprises;

receiving a subscriber service call at the call center;

determining if the telematics unit is data upload capable; and

configuring the telematics unit to initiate the unit request call at a predetermined time based on the determination.

17. A method for automated unit service requests from a telematics unit, the method comprising:

setting a unit request call trigger at the telematics unit from a call center;

receiving a unit request call based on the unit request call trigger;

configuring the telematics unit in response to the received unit request call;

determining at the call center an available enrollment data; and

configuring the unit

request call trigger based on the determination;

wherein determining available enrollment data comprises determining if a personal calling number is available.

18. A computer readable medium encoded with a computer program for automated unit service requests from a telematics unit, comprising:

computer program code for setting a unit request call trigger at the telematics unit from a call center;

computer program code for receiving a unit request call based on the unit request call trigger; and

computer program code for configuring the telematics unit in response to the received unit request call;

wherein computer program code for setting a unit request call trigger comprises;

computer program code for receiving a subscriber service call at the call center;

computer program code for determining if the telematics unit is data upload capable; and

computer program code for configuring the telematics unit to initiate the unit request call at a predetermined time based on the determination.

19. A computer readable medium encoded with a computer program for automated unit service requests from a telematics unit, comprising:

computer program code for setting a unit request call trigger at the telematics unit from a call center;

computer program code for receiving a unit request call based on the unit request call trigger;

computer program code for configuring the telematics unit in response to the received unit request call;

computer program code for determining at the call center an available enrollment data; and

computer program code for configuring the unit request call trigger based on the determination;

wherein computer program code for determining available enrollment data comprises computer program code for determining if a personal calling number is available.

20. A method for automated unit service requests from a telematics unit, the method comprising:

setting a unit request call trigger at the telematics unit from a call center;

receiving a unit request call based on the unit request call trigger; and

configuring the telematics unit in response to the received unit request call;

wherein the unit request call trigger is a condition detected to activate a function based on an event occurrence.