Method and system for providing user-selected telematic services
First Claim
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1. A method for providing user-selected telematics services in a mobile vehicle, the method comprising:
- initiating a service request by depressing an onboard call center request button or by speaking the request, whereby an onboard voice response unit (VRU) is alerted that a service request sequence is initiated;
playing, from the VRU in response to the alert, a preprogrammed audible script presenting a menu of available telematics services;
selecting a desired telematics service;
sending a request to an onboard control gate, in operative communication with the VRU, to retrieve, from the onboard control gate, vehicle-specific information and a fixed dollar amount for the selected telematics service;
automatically transmitting, from the control gate to a call center, the vehicle-specific information and the fixed dollar amount, and a request for the selected telematics service;
determining a telematics service fee based on the user selected telematics service;
paying the user selected telematics service fee via a remote resource; and
providing from the call center to the mobile vehicle, after recognition of the vehicle-specific information and the fixed dollar amount, the selected telematics service.
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Abstract
The present invention provides a system and method for providing user-selected telematics services in a mobile vehicle. The method includes accessing a menu of available telematics services and selecting a desired telematics service. The method also includes determining a telematics service fee based on the user selected service and paying the user selected telematics service fee via remote resource. The method further includes receiving the selected telematics service.
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Citations
14 Claims
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1. A method for providing user-selected telematics services in a mobile vehicle, the method comprising:
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initiating a service request by depressing an onboard call center request button or by speaking the request, whereby an onboard voice response unit (VRU) is alerted that a service request sequence is initiated; playing, from the VRU in response to the alert, a preprogrammed audible script presenting a menu of available telematics services; selecting a desired telematics service; sending a request to an onboard control gate, in operative communication with the VRU, to retrieve, from the onboard control gate, vehicle-specific information and a fixed dollar amount for the selected telematics service; automatically transmitting, from the control gate to a call center, the vehicle-specific information and the fixed dollar amount, and a request for the selected telematics service; determining a telematics service fee based on the user selected telematics service; paying the user selected telematics service fee via a remote resource; and providing from the call center to the mobile vehicle, after recognition of the vehicle-specific information and the fixed dollar amount, the selected telematics service. - View Dependent Claims (2, 3, 4, 5, 10, 11, 12, 13, 14)
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6. A computer readable medium encoded with computer executable program instructions when executed by a processor for providing user-selected telematics services in a mobile vehicle, the computer readable medium comprising:
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computer readable program code for initiating a service request in response to depression of an onboard call center request button or verbalization of the request, whereby an onboard voice response unit (VRU) is alerted that a service request sequence is initiated; computer readable program code for playing, from the VRU in response to the alert, a preprogrammed audible script presenting a menu of available telematics services; computer readable program code for selecting a desired telematics service; computer readable program code for sending a request to an onboard control gate, in operative communication with the VRU, to retrieve, from the onboard control gate, vehicle-specific information and a fixed dollar amount for the selected telematics service; computer readable program code for automatically transmitting, from the control gate to a call center, the vehicle-specific information and the fixed dollar amount, and a request for the selected telematics service; computer readable program code for determining a telematics service fee based on the user selected service; computer readable program code for paying the user selected telematics service fee via a remote resource; and computer readable program code for providing from the call center to the mobile vehicle, after recognition of the vehicle-specific information and the fixed dollar amount, the selected telematics service. - View Dependent Claims (7)
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8. A system for providing user-selected telematics services in a mobile vehicle, the system comprising:
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means for initiating a service request, whereby an onboard voice response unit (VRU) is alerted that a service request sequence is initiated; means for playing, from the VRU in response to the alert, a preprogrammed audible script presenting a menu of available telematics services; means for selecting a desired telematics service; means for sending a request to an onboard control gate, in operative communication with the VRU, to retrieve, from the onboard control gate, vehicle-specific information and a fixed dollar amount for the selected telematics service; means for automatically transmitting, from the control gate to a call center, the vehicle-specific information and the fixed dollar amount, and a request for the selected telematics service; means for determining a telematics service fee based on the user selected service; means for paying the user selected telematics service fee via a remote resource; and means for providing from the call center to the mobile vehicle, after recognition of the vehicle-specific information and the fixed dollar amount, the selected telematics service. - View Dependent Claims (9)
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Specification