Method and system for the processing of voice data and for the recognition of a language
First Claim
1. A method for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call, the method comprising:
- analyzing the voice data using a frequency analysis to produce a first frequency spectrum comprising a specific volume attributed to a specific sonic frequency;
comparing the first frequency spectrum with frequency spectra of different languages to find a match;
recognizing the language of the first party automatically when the match is found;
analyzing the voice data either fully or in part with an automated voice recognition system and converting the voice data into text; and
forwarding the call automatically to a call center provided for the recognized language.
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Accused Products
Abstract
Methods and systems are provided for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call. The language of the first party may be recognized automatically. Further, the voice data from the call may be analyzed either fully or in part by a voice recognition system and converted into text.
224 Citations
66 Claims
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1. A method for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call, the method comprising:
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analyzing the voice data using a frequency analysis to produce a first frequency spectrum comprising a specific volume attributed to a specific sonic frequency; comparing the first frequency spectrum with frequency spectra of different languages to find a match; recognizing the language of the first party automatically when the match is found; analyzing the voice data either fully or in part with an automated voice recognition system and converting the voice data into text; and forwarding the call automatically to a call center provided for the recognized language. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 66)
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57. A system for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call, the system comprising:
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means for analyzing the voice data using a frequency analysis to produce a first frequency spectrum comprising a specific volume attributed to a specific sonic frequency; means for comparing the first frequency spectrum with frequency spectra of different languages to find a match; means for recognizing the language of the first party automatically when the match is found; a voice recognition system for analyzing the voice data either fully or in part to recognize and extract text from the voice data, the voice recognition system being linkable with one or more devices to record the voice data; means for representing the recognized and extracted text, wherein the means for representing is connected directly or indirectly with the voice recognition system; and means for forwarding the call automatically to a call center provided for the recognized language. - View Dependent Claims (58, 59, 60, 61, 62, 63, 64, 65)
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Specification