Intelligent email detection and auto reply email technique to emails destined to no reply email addresses
First Claim
1. A method of processing incoming emails, the method comprising:
- receiving an incoming email including a no-reply destination address;
examining the no-reply destination address of the incoming email to determine whether the no-reply destination address indicates that the incoming email is associated with a particular application;
selectively processing control information indicated by the no-reply destination address of the incoming email to determine characteristics of an auto reply email to the incoming email;
generating the auto reply email based on the determined characteristics; and
sending the generated auto reply email to a source address of the incoming email.
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Accused Products
Abstract
An intelligent email detection and auto reply email tool is disclosed. A method includes receiving an incoming email, determining whether the incoming email requires a response; and after determining that the incoming email requires a response, generating an auto reply email to the incoming email, wherein the incoming email is processed to determine characteristics of the auto reply email. Email sent to customers can have a no-reply origination address and control identifiers that then are recognized on incoming replies. The control identifiers can include such information as application information that identifies an application that generated the email (billing, marketing, order confirmation), region information, and an auto reply email count. The auto reply email can be associated with a web-based customer feedback tool including, for example, a dynamic web page that directly intelligently interlinks the customer to a web based email feedback system.
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Citations
40 Claims
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1. A method of processing incoming emails, the method comprising:
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receiving an incoming email including a no-reply destination address; examining the no-reply destination address of the incoming email to determine whether the no-reply destination address indicates that the incoming email is associated with a particular application; selectively processing control information indicated by the no-reply destination address of the incoming email to determine characteristics of an auto reply email to the incoming email; generating the auto reply email based on the determined characteristics; and sending the generated auto reply email to a source address of the incoming email. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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29. An apparatus comprising:
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an auto reply email tool stored in a memory and configured to; receive incoming emails includinci no-reply destination addresses; examine the no-reply destination addresses of the incoming emails to determine whether a no-reply destination address of an incoming email indicates that the incoming email is associated with a particular application; selectively process control information associated with the no-reply destination address of the incoming email to determine characteristics of an auto reply email to the incoming email; generate the auto reply email based on the determined characteristics; and send the generated auto reply email to a source address of the incoming email. - View Dependent Claims (30, 31, 32, 33, 34)
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35. A system comprising:
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an auto reply email tool stored in a memory and configured to; receive incoming emails including no-reply destination addresses; examine no-reply destination addresses of the incoming emails to determine whether a no-reply destination address of an incoming email indicates that the incoming email is associated with a particular application; selectively process control information indicated by the no-reply destination address of the incoming email to determine characteristics of an auto reply email to the incoming email; generate the auto reply email to the incoming email, the auto reply email linking a sender of the incoming email to a customer feedback tool based on the determined characteristics; and send the generated auto reply email to a source address of the incoming email. - View Dependent Claims (36, 37, 38, 39, 40)
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Specification