Architecture for handling errors in accordance with a risk score factor
First Claim
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1. A computer architecture for handling one or more errors in a data storage environment, the architecture comprising:
- a data storage system;
data storage management software for managing the data storage system;
a computer system for reporting errors in the data storage environment;
computer-executable program logic in communication with the data storage system and the data storage software for responding to an error in the data storage environment reported by the computer system, wherein the program logic scores error-related risk and uses this risk score to manage a process for resolving the error and the risk score is derived from integrating inputs that include information from public records about a customer that is experiencing the error, information reports from a company responsible for resolving the error that are related to the company'"'"'s relationship with the customer, and input from the computer system that reports the error that is directly related to the error itself.
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Abstract
A system and method that includes scoring logic for handling errors in a data storage environment by employing risk scoring. Architecture for handling errors with scoring logic is provided. A program product enabled for carrying out methodology described herein is also provided. An apparatus for handling errors using risk scoring is provided.
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Citations
11 Claims
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1. A computer architecture for handling one or more errors in a data storage environment, the architecture comprising:
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a data storage system; data storage management software for managing the data storage system; a computer system for reporting errors in the data storage environment; computer-executable program logic in communication with the data storage system and the data storage software for responding to an error in the data storage environment reported by the computer system, wherein the program logic scores error-related risk and uses this risk score to manage a process for resolving the error and the risk score is derived from integrating inputs that include information from public records about a customer that is experiencing the error, information reports from a company responsible for resolving the error that are related to the company'"'"'s relationship with the customer, and input from the computer system that reports the error that is directly related to the error itself. - View Dependent Claims (2, 3, 4, 5)
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6. An apparatus for operating in cooperation with a computer architecture for handling one or more errors in a data storage environment, wherein the architecture includes a data storage system, a data storage management software for managing the data storage system, and a computer system for reporting errors in the data storage environment;
- and the apparatus comprises;
computer-executable means in communication with the data storage system and the data storage software, wherein the computer-executable means includes; means for responding to an error in the data storage environment reported by the computer system; and means for scoring error-related risk and means for using this risk score to manage a process for resolving the error and the risk score is derived from integrating inputs that include information from public records about a customer that is experiencing the error, information reports from a company responsible for resolving the error that are related to the company'"'"'s relationship with the customer, and input from the computer system that reports the error that is directly related to the error itself. - View Dependent Claims (7, 8, 9, 10)
- and the apparatus comprises;
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11. A computer architecture for handling one or more errors in a data storage environment, the architecture comprising:
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a data storage system; a computer system for reporting errors in the data storage environment; computer-executable program logic in communication with the data storage system and the data storage software for responding to an error in the data storage environment reported by the computer system, wherein the program logic scores error-related risk and uses this risk score to manage a process for resolving the error and the risk score is derived from integrating inputs that include information from public records about a customer that is experiencing the error, information reports from a company responsible for resolving the error that are related to the company'"'"'s relationship with the customer, and input from the computer system that reports the error that is directly related to the error itself.
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Specification