System and method for training and monitoring data reader operators

• US 7,407,096 B2
• Filed: 12/02/2004
• Issued: 08/05/2008
• Est. Priority Date: 10/17/2000
• Status: Expired due to Term

• Current Assignee: Datalogic Scanning Incorporated (Datalogic S.p.A.)
• Original Assignee: Datalogic Scanning Incorporated (Datalogic S.p.A.)
• Inventors: McQueen, Alexander M., Cherry, Craig D., Latimer, David L.
• Primary Examiner(s): Lee; Michael G.
• Assistant Examiner(s): TRAIL, ALLYSON NEEL
• Application Number:
  US11/003,743
• Publication Number:
  US 20050092834A1
• Time in Patent Office: 1,342 Days
• Field of Search: 235/383, 235/462.01, 235/375, 235/462.27, 235/438, 235/462.15, 705/11, 705/14
• US Class Current: 235/383
• CPC Class Codes: G06K 7/10861 sensing of data fields affixed to objects or articles, e.g. coded labels postal sorting B07C3/14, conveying articles B65G47/48
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 30/0225 Avoiding frauds

Abstract

A scanner or other data reader is equipped with means for determining characteristics of an operator'"'"'s scanning technique. In a preferred configuration, the scanner is integrated with a weigh scale for obtaining a dynamic weight of an item as the item is moved across the weigh scale. Weight data produced by the scanning/weighing process includes information about the amount of lifting the operator performs on scanned items, the rate of scanning by the operator, and rescanning information. The scanner may be connected to a PC-based training system which uses the scanning technique information to provide feedback to the operator indicating the effectiveness of the operator'"'"'s scanning technique, and may also provide information to management for analysis. The technique information may be collected by a store controller or other suitable collection device for later analysis and reporting.

Claims

1. A data acquisition system comprising

a data reader for reading tags on items being moved through a read region;

a weigh scale, including a weigh platter, integrated with the data reader, the weigh platter being positioned generally below the read region, the weigh scale obtaining weight data of items placed on the weigh platter;

a processor for determining an effectiveness of a reading technique based upon a combination of input from the data reader and input of weight data from the weigh scale.

2. The data acquisition system of claim 1 further comprising a camera for monitoring motion of the item being moved through the read region.

3. The data acquisition system of claim 1 further comprising

feedback means in communication with the processor for providing feedback indicating the effectiveness of the reading technique.

4. The data acquisition system of claim 3 wherein the feedback means comprises a printer for printing a reading technique report.

5. The data acquisition system of claim 4 wherein the feedback means comprises a video monitor for displaying reading technique data.

6. The data acquisition system of claim 4 wherein the data reader includes a housing and wherein the feedback means comprises a visual feedback display located on the housing.

7. The data acquisition system of claim 4 wherein the feedback means comprises audible feedback.

8. The data acquisition system of claim 7 wherein the audible feedback includes a plurality of different sounds indicating how properly an operator is moving items through the read region.

9. A system for data reading, comprising

a data reader used by an operator for obtaining identification information from an electronic label or tag on an item;

monitoring means for monitoring ergonomics of operating technique as the operator uses the data reader to read items;

feedback means in communication with the monitoring means for providing feedback of the ergonomics of the operating technique,

wherein the data reader is a device selected from the group consisting of;

RFID reader, EAS deactivation device,

wherein the monitoring means comprises a weigh scale for gathering lifting data as the operator drags an item across the weigh scale and through a read volume.

10. A system according to claim 9 wherein the monitoring means comprises one or more cameras that detect motion of the item and means for analyzing the motion to determine how the item was moved through a read volume.

11. A system according to claim 10 wherein the means for analyzing determines whether the item was lifted, dragged or twisted as it was passed through the read volume.

12. A method of operating a data reader, comprising the steps of

having an operator move an item bearing an electronic tag through a detection volume;

monitoring movement of the item through the detection volume by repeatedly sensing for presence of the electronic tag and determining how long the electronic tag was present in the detection volume;

providing feedback of operating technique pertaining to how the operator moves the item through the detection volume.

13. A method according to claim 12 wherein the data reader comprises a device selected from the group consisting of:

optical code reader, RFID reader, EAS deactivation device.

14. A method according to claim 12 further comprising

employing the electronic tags to determine when the item is in the detection volume and employing optical codes as identification tags for reading by the data reader.

15. A method according to claim 14 further comprising

employing non-deactivatable electronic article surveillance (EAS) tags as the electronic tags.

16. A method of operating a data reader, comprising the steps of

having an operator move an item bearing an electronic tag through a detection volume;

monitoring movement of the item through the detection volume by repeatedly sensing for presence of the electronic tag;

providing feedback of operating technique pertaining to how the operator moves the item through the detection volume,

wherein the step of monitoring movement of the item through the detection volume comprises

providing the item with a non-deactivatable EAS tag;

providing EAS sensors at entrance and exit of the detection volume;

sensing movement of the item into and out of the detection volume as the EAS sensors at the entrance and exit sense the EAS tag.

17. A data reader for reading identification tags on items, comprising

a portable housing adapted for handheld operation, the data reader having a read volume external to the housing, whereby the data reader reads identification tags on items in the read volume;

a velocity sensor or accelerometer mounted in or integrated into the housing for sensing motion of the data reader during operation;

means for providing feedback on operation of the data reader based upon the motion being sensed.

18. A data reader according to claim 17 wherein the data reader comprises a data reading device selected from the group consisting of:

laser scanner, CCD imaging data reader, LED reader, CMOS imaging reader, RFID reader.

19. A data reader according to claim 17 wherein the means for providing feedback comprises a display on the housing.

20. A data reader according to claim 17 wherein the data reader includes a data reading device selected from the group consisting of:

a barcode reader;

an RFID tag reader.

21. A method of operating a data reader, comprising

manipulating an RFID reader so as to aim the RFID reader at an item bearing an RFID tag;

reading the RFID tag on the item;

determining distance between the RFID reader and the item corresponding to when the RFID tag was read;

comparing the determined distance to an optimum distance;

providing feedback on operation of the RFID reader based upon comparison of the determined distance to the optimum distance.

22. A method according to claim 21 wherein the step of providing feedback comprises

providing a display on a housing of the RFID reader and displaying a visual feedback on the display.