Originator based directing and origination call processing features for external devices

• US 7,408,925 B1
• Filed: 05/14/2004
• Issued: 08/05/2008
• Est. Priority Date: 03/31/2004
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Inventors: Haserodt, Kurt H., Boyle, Frank J., Wallach, Ryan Scott, Mataga, Peter Andrew, Ravipati, Chandra M.
• Primary Examiner(s): Hsu; Alpus H
• Application Number:
  US10/846,984
• Time in Patent Office: 1,544 Days
• Field of Search: 370/352, 370/395.2, 370/401, 370/410, 379/201.1, 709/203, 709/227
• US Class Current: 370/352
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04Q 2213/1307 Call setup
• CPC Class Codes: H04Q 2213/13204 Protocols
• CPC Class Codes: H04Q 2213/1326 Consultation call, broker's call, call hold, toggling
• CPC Class Codes: H04Q 2213/13282 Call forward, follow-me, call diversion
• CPC Class Codes: H04Q 2213/13348 Channel/line reservation
• CPC Class Codes: H04Q 2213/13389 LAN, internet

Abstract

The present invention is directed to an architecture 200 for setting up a communication between first and second communication devices 216 and 220, the first communication device 216 corresponding to a first directing server 224 and first communication manager 204 separate from the first directing server 224, comprising a contact servicing agent 244 operable to (a) receive a call set up message at least one of addressed to and originated by the first communication device 216; (b) determine that the first communication device 216 has a corresponding first communication manager 204; (c) forward the call set up message to the first communication manager 204 and request the first communication manager 204 to perform at least one of call originating and terminating processing; and (d) rout the call set up message to a destination referenced in the call set up message.

Claims

1. A method for setting up a communication between first and second communication devices, the first communication device corresponding to a first directing server and first communication manager separate from the first directing server, comprising:

the first directing server receiving a call set up message at least one of addressed to and originated by the first communication device;

the first directing server determining that the first communication device has a corresponding first communication manager;

the first directing server forwarding the call set up message to the first communication manager and requesting the first communication manager to perform at least one of call originating and terminating processing, the call setup message including a message in a route header of an INVITE message, the route header specifying the at least one of call originating and terminating processing;

the first communication manager performing the at least one of call originating and terminating processing; and

the first directing server directing the call set up message to a destination referenced in the call set up message.

2. The method of claim 1, wherein the call set up message is addressed to the first communication device from a second communication device and wherein the at least one of call originating and terminating processing is call terminating processing.

3. The method of claim 1, wherein the call set up message is originated by the first communication device and addressed to a second communication device;

wherein the at least one of call originating and terminating processing is call originating processing;

wherein the first communication device has an extension administered on the first communication manager; and

wherein the extension of the first communication device is indexed against an identity of the first communication device.

4. The method of claim 3, wherein the determining step comprises mapping the identity to a set of administered extensions to identify the administered extension corresponding to the first communication device.

5. The method of claim 3, wherein the forwarding step comprises the substeps of:

inserting the identity of the first communication device in the call set up message; and

including a first indicator in the call set up message, the indicator indicating that call originating processing is to be performed.

6. The method of claim 5, further comprising:

mapping the identity of the first communication device against a set of administered extensions to determine the administered extension for the first communication device; and

when the mapping is successful, the performing step is performed by the first communication manager.

7. The method of claim 6, further comprising:

including a second indicator in a responsive message returned to the first directing server, wherein the indicator indicates that call terminating processing is to be performed.

8. The method of claim 7, wherein the second communication device corresponds to a second directing server and second communication manager separate from the first and second directing servers and further comprising:

the first directing server forwarding the call set up message to the second directing server, the call set up message including the second indicator;

the second directing server receiving the call set up message addressed to the second communication device;

the second directing server determining that the second communication device has a corresponding second communication manager;

the second directing server forwarding the call set up message to the second communication manager and requesting the second communication manager to perform call terminating processing;

the second communication manager performing the call terminating processing; and

in response thereto, the second directing server directing the call set up message to the second communication device.

9. The method of claim 1, wherein the first directing server is a proxy server and the call setup message is an INVITE message as defined by the Session Initiation Protocol.

10. The method of claim 1, wherein the call set up message is originated by the first communication device and addressed to a second communication device;

wherein the at least one of call originating and terminating processing is call originating processing; and

wherein the call originating processing comprises application of a call originating feature and wherein the call originating feature is at least one of bridging, hold recall, transfer recall, intercom, call pickup, line appearance reservation, call appearance lamp updates, class of restriction, call detail recording, one-touch recording on originated calls, access to feature name Universal Resource Indicators or URIs, and use of an administered communication manager'"'"'s dial plan for all calls.

11. The method of claim 10, wherein the application is at least one of activation and deactivation of a feature defined by a feature name URI and wherein the feature name URI corresponds to at least one of the following:

activate appearance select, automatic call-back cancel, call forward all, call forward busy/no answer, call forward cancel, call park, call park answer back, call pick-up, conference on answer, calling number block, calling number unblock, directed call pick-up, drop last added party, exclusion, held appearance select, idle appearance select, last number dialed, malicious call trace, malicious call trace cancel, off-PBX call enable, off-PBX call disable, priority call, send all calls, send all calls cancel, transfer on hang-up, intercom, one-touch recording, and transfer to voice mail.

12. A computer readable medium having stored thereon computer executable instructions operable to perform the steps of claim 1.

13. An architecture for setting up a communication between first and second communication devices, the first communication device corresponding to a first directing server and first communication manager separate from the first directing server, comprising:

a contact servicing agent operable to (a) receive a call set up message at least one of addressed to and originated by the first communication device;

(b) determine that the first communication device has a corresponding first communication manager;

(c) forward the call set up message to the first communication manager and request the first communication manager to perform at least one of call originating and terminating processing, the call setup message including a message in a route header of an INVITE message, the route header specifying the at least one of call originating and terminating processing; and

(d) rout the call set up message to a destination referenced in the call set up message.

14. The architecture of claim 13, wherein the call set up message is addressed to the first communication device from a second communication device and wherein the at least one of call originating and terminating processing is call terminating processing and wherein the agent is in the first directing server.

15. The architecture of claim 13, wherein the call set up message is originated by the first communication device and addressed to a second communication device;

wherein the at least one of call originating and terminating processing is call originating processing;

wherein the first communication device has an extension administered on the first communication manager;

wherein the extension of the first communication device is indexed against an identity of the first communication device; and

wherein the agent is in the first directing server.

16. The architecture of claim 15, wherein the determining operation comprises mapping the identity to a set of administered extensions to identify the administered extension corresponding to the first communication device.

17. The architecture of claim 15, wherein the forwarding operation comprises the operations of inserting the identity of the first communication device in the call set up message;

and including a first indicator in the call set up message, the indicator indicating that call originating processing is to be performed.

18. The architecture of claim 17, wherein the first communication manager is operable to map the identity of the first communication device against a set of administered extensions to determine the administered extension for the first communication device;

and when the mapping is successful, perform call originating processing.

19. The architecture of claim 18, wherein the first communication manager is operable to include a second indicator in a responsive message returned to the first directing server, wherein the indicator indicates that call terminating processing is to be performed.

20. The architecture of claim 19, wherein the second communication device corresponds to a second directing server and second communication manager separate from the first and second directing servers;

wherein the first directing server is operable to forward the call set up message to the second directing server, the call set up message including the second indicator and wherein a contact servicing agent in the second directing server is operable to (a) receive the call set up message addressed to the second communication device;

(b) determine that the second communication device has a corresponding second communication manager;

(c) forward the call set up message to the second communication manager and requesting the second communication manager to perform call terminating processing; and

(d) rout the call set up message to the second communication device.

21. The architecture of claim 13, wherein the first directing server is a proxy server and the call setup message is an INVITE message as defined by the Session Initiation Protocol.

22. The architecture of claim 13, wherein the call set up message is originated by the first communication device and addressed to a second communication device;

wherein the at least one of call originating and terminating processing is call originating processing; and

wherein the call originating processing comprises application of a call originating feature and wherein the call originating feature is at least one of bridging, hold recall, transfer recall, intercom, call pickup, line appearance reservation, call appearance lamp updates, class of restriction, call detail recording, one-touch recording on originated calls, access to feature name Universal Resource Indicators or URIs, and use of an administered communication manager'"'"'s dial plan for all calls.

23. The architecture of claim 22, wherein the application is at least one of activation and deactivation of a feature defined by a feature name URI and wherein the feature name URI corresponds to at least one of the following:

activate appearance select, automatic call-back cancel, call forward all, call forward busy/no answer, call forward cancel, call park, call park answer back, call pick-up, conference on answer, calling number block, calling number unblock, directed call pick-up, drop last added party, exclusion, held appearance select, idle appearance select, last number dialed, malicious call trace, malicious call trace cancel, off-PBX call enable, off-PBX call disable, priority call, send all calls, send all calls cancel, transfer on hang-up, intercom, one-touch recording, and transfer to voice mail.