Call processing and subscriber registration systems and methods
First Claim
1. A method of processing a call at a call processing system, the method compromising:
- receiving at a call processing system a first call from a caller, the first call intended for a user, the first call including associated signaling information;
obtaining caller identification information from the signaling information;
transmitting notification information to a computer associated with the user;
establishing a 2-way talk path between the call processing system and the caller;
playing a greeting to the caller;
recording a voice message from the caller;
determining when the caller has completed recording the voice message;
determining if a first parameter related to the caller is met based at least in part on information retrieved from a data store using the caller identification information, wherein the first parameter is related to;
whether a first prompt has been previously played with respect to a previous call associated with the caller identification information;
a designation previously provided by the user with respect to the caller; and
/orwhether the caller identification information is associated with a call processing system subscriber;
based at least in part on the first parameter being met, playing a sales lead generation prompt;
receiving an instruction from the caller provided at least partly in response to the sales lead generation prompt;
based at least in part on the response,originating a second call to a call center;
bridging the first call and the second call;
receiving information from the caller at the call center; and
establishing an account for the caller using at least a portion of the received information.
7 Assignments
0 Petitions
Accused Products
Abstract
The present invention relates to telecommunications, and in particular, to systems and processes for processing telephone calls and providing telephony services. In one embodiment, a call processing system, compromises a first telephony interface configured to receive a call from a caller, a storage device configured to store a greeting, and a call answering system. The call answering system is configured to play the greeting in response to receiving the call, record a voice message from the caller, determine when the caller has completed recording the voice message, after determining that the caller has completed recording the voice message, play a prompt regarding the caller becoming a subscriber to call services provided by the call processing system, receive from the caller information used to establish a call services account, and establish a call services account for the caller.
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Citations
56 Claims
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1. A method of processing a call at a call processing system, the method compromising:
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receiving at a call processing system a first call from a caller, the first call intended for a user, the first call including associated signaling information; obtaining caller identification information from the signaling information; transmitting notification information to a computer associated with the user; establishing a 2-way talk path between the call processing system and the caller; playing a greeting to the caller; recording a voice message from the caller; determining when the caller has completed recording the voice message; determining if a first parameter related to the caller is met based at least in part on information retrieved from a data store using the caller identification information, wherein the first parameter is related to; whether a first prompt has been previously played with respect to a previous call associated with the caller identification information; a designation previously provided by the user with respect to the caller; and
/orwhether the caller identification information is associated with a call processing system subscriber; based at least in part on the first parameter being met, playing a sales lead generation prompt; receiving an instruction from the caller provided at least partly in response to the sales lead generation prompt; based at least in part on the response, originating a second call to a call center; bridging the first call and the second call; receiving information from the caller at the call center; and establishing an account for the caller using at least a portion of the received information. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method of processing a call, the method compromising:
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receiving at a call processing system a first call from a caller, the first call intended for a user, the first call including associated signaling information; playing a greeting to the caller asking the caller if the caller wants to record a message for the user; determining if a sales lead generation prompt is to be played to the caller based on information related to one or more of the following; whether the sales lead generation prompt has been previously played with respect to a previous call associated with caller identification information obtained from the signaling information; a designation previously provided by the user with respect to the caller; whether the caller identification information obtained from the signaling information is associated with a subscriber of at least a first call processing service; playing the sales lead generation prompt to the caller in accordance with the determination; receiving an instruction from the caller provided at least partly in response to the sales lead generation prompt; at least partly in response to receiving the instruction, requesting information from the caller; and recording requested information from the caller. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A call processing system, compromising:
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a first telephony interface configured to receive a call from a caller; a storage device configured to store a greeting; and a call answering system configured to; play the greeting in response to receiving the call; record a voice message from the caller; determine if a prompt regarding the caller becoming a subscriber to a call service is to be played to the caller based on information related to one or more of the following; whether the prompt has been previously played with respect to a previous call associated with caller identification information obtained from call signaling information; a designation previously provided by the user with respect to the caller; whether caller identification information obtained from call signaling information is associated with a subscriber of at least a first call processing service; determine when the caller has completed recording the voice message; after determining that the caller has completed recording the voice message and that the prompt is to be played, play the prompt; and receive from the caller information used to establish a call services account. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33, 34, 35)
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36. A method of processing a call, the method compromising:
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receiving at a call processing system a first call from a caller, the first call intended for a user; determining if a solicitation prompt is to be played to the caller, the prompt solicitating the caller to take a first action if the caller wants to subscribe to at least a first service, wherein the determination is at least partly based on information related to one or more of the following; whether the prompt has been previously played with respect to a previous call associated with caller identification information obtained from call signaling information; a designation previously provided by the user with respect to the caller; whether caller identification information obtained from call signaling information is associated with a subscriber of at least a first service; playing a solicitation prompt to the caller during the first call in accordance with the determination; at least partly in response to the first action, requesting account information from the caller; recording the requested account information from the caller, wherein at least a portion of the account information is to be used to provide the at least first service to the caller; and during the first call, recording a voice message from the caller for the user. - View Dependent Claims (37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47)
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48. A method of processing a call, the method compromising:
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receiving at a call processing system a first call from a caller, the first call intended for a user, the first call including associated signaling information; playing a greeting to the caller during the first call asking the caller if the caller wants to record a message for the user; determining if a first parameter related to the caller is met based at least in part on information retrieved from a data store using the caller identification information; based at least in part on the first parameter being met, playing a solicitation prompt to the caller during the first call, wherein the first parameter is related to; whether the prompt has been previously played with respect to a previous call associated with caller identification information; a designation previously provided by the user with respect to the caller; and
/orwhether caller identification information obtained from call signaling information is associated with a subscriber of at least one service; receiving an instruction from the caller provided at least partly in response to the solicitation prompt; at least partly in response to receiving the instruction, requesting information from the caller; and recording requested information from the caller. - View Dependent Claims (49, 50, 51, 52, 53)
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54. A method of processing a call at a call processing system, the method compromising:
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receiving at a call processing system a first call from a caller, the first call intended for a user, the first call including associated signaling information; obtaining caller identification information from the signaling information; transmitting notification information to a computer associated with the user; establishing a 2-way talk path between the call processing system and the caller; playing a greeting to the caller; recording a voice message from the caller; determining when the caller has completed recording the voice message; determining if a first parameter related to the caller is met based at least in part on information retrieved from a data store using the caller identification information, wherein the first parameter is related to the number of times the sales lead generation prompt has been played to the caller; based at least in part on the first parameter being met, playing a sales lead generation prompt; receiving an instruction from the caller provided at least partly in response to the sales lead generation prompt; based at least in part on the response, originating a second call to a call center; bridging the first call and the second call; receiving information from the caller at the call center; and establishing an account for the caller using at least a portion of the received information.
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55. A method of processing a call at a call processing system, the method compromising:
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receiving at a call processing system a first call from a caller, the first call intended for a user, the first call including associated signaling information; obtaining caller identification information from the signaling information; transmitting notification information to a computer associated with the user; establishing a 2-way talk path between the call processing system and the caller; playing a greeting to the caller; recording a voice message from the caller; determining when the caller has completed recording the voice message; determining if a first parameter related to the caller is met based at least in part on information retrieved from a data store using the caller identification information, wherein the first parameter is related to a designation previously provided by the user with respect to the caller; based at least in part on the first parameter being met, playing a sales lead generation prompt; receiving an instruction from the caller provided at least partly in response to the sales lead generation prompt; based at least in part on the response, originating a second call to a call center; bridging the first call and the second call; receiving information from the caller at the call center; and establishing an account for the caller using at least a portion of the received information.
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56. A method of processing a call at a call processing system, the method compromising:
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receiving at a call processing system a first call from a caller, the first call intended for a user, the first call including associated signaling information; obtaining caller identification information from the signaling information; transmitting notification information to a computer associated with the user; establishing a 2-way talk path between the call processing system and the caller; playing a greeting to the caller; recording a voice message from the caller; determining when the caller has completed recording the voice message; determining if a first parameter related to the caller is met based at least in part on information retrieved from a data store using the caller identification information, wherein the first parameter is related to whether the caller is already a call processing system subscriber; based at least in part on the first parameter being met, playing a sales lead generation prompt; receiving an instruction from the caller provided at least partly in response to the sales lead generation prompt; based at least in part on the response, originating a second call to a call center; bridging the first call and the second call; receiving information from the caller at the call center; and
establishing an account for the caller using at least a portion of the received information.
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Specification