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First Claim
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1. A method of device maintenance, comprising:
- providing a maintenance network including a user site and a multi-device servicing site that provides maintenance to at least one target device in said user site;
selecting, by a user, a degree of access prevention of maintenance functions, including intermediate restriction levels of said servicing site to at least one of maintenance-related information of said target device and commanding said target device to perform a maintenance-related task;
setting said degree of access; and
performing at least one of said maintenance functions to said target device;
displaying a report of said maintenance functions in a manner that indicates problems in the target devices,wherein said degree of access prevention includes intermediate restriction levels.
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Abstract
A method of device maintenance, comprising:
- providing a maintenance network including a user site and a multi-device servicing site that provides maintenance to at least one target device in said user site;
- selecting, by a user, a degree of access of maintenance functions of said servicing site to at least one of maintenance-related information of said target device and commanding said target device to perform a maintenance-related task; and
- setting said degree of access.
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Citations
48 Claims
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1. A method of device maintenance, comprising:
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providing a maintenance network including a user site and a multi-device servicing site that provides maintenance to at least one target device in said user site; selecting, by a user, a degree of access prevention of maintenance functions, including intermediate restriction levels of said servicing site to at least one of maintenance-related information of said target device and commanding said target device to perform a maintenance-related task; setting said degree of access; and performing at least one of said maintenance functions to said target device; displaying a report of said maintenance functions in a manner that indicates problems in the target devices, wherein said degree of access prevention includes intermediate restriction levels. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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27. A method of device maintenance, comprising:
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(a) detecting a fault in a target device; (b) automatically determining that remote access to said target device is needed; (c) automatically allowing a change in degree of remote access prevention of a remote access channel, said degree of access prevention including intermediate restriction levels; and (d) remotely accessing and maintaining said target device via said channel in response to said detected fault. - View Dependent Claims (28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45)
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46. A method of device maintenance, comprising:
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providing a maintenance network including a user site and a multi-device servicing site that provides maintenance to at least one target device in said user site; selecting, by a user, a degree of access prevention of maintenance functions of said servicing site to at least one of maintenance-related information of said target device and commanding said target device to perform a maintenance-related task; setting said degree of access; and performing, by the servicing site, at least one of said maintenance functions to said at least one target device in said user site, wherein said degree of access prevention includes intermediate restriction levels. - View Dependent Claims (47)
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48. A method of device maintenance, comprising:
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(a) detecting a fault in a target device; (b) automatically determining that remote access to said target device is needed; (c) automatically allowing a change in degree of remote access prevention of a remote access channel, said degree of access prevention including intermediate restriction levels; and (d) remotely accessing and maintaining said target device via said channel (e) displaying a report of said maintaining of said target device in a manner that indicates problems in the target device.
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Specification