Notification message distribution

• US 7,409,430 B2
• Filed: 02/27/2002
• Issued: 08/05/2008
• Est. Priority Date: 02/28/2001
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Becker, Joachim, Leukert-Knapp, Andreas
• Primary Examiner(s): Tran; Philip B
• Application Number:
  US10/469,336
• Publication Number:
  US 20040098459A1
• Time in Patent Office: 2,351 Days
• Field of Search: 709206-207, 709223-226
• US Class Current: 709/207
• CPC Class Codes: G06F 11/327 Alarm or error message display
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 99/00 Subject matter not provided for in other groups of this subclass

Abstract

In a computer system, peripheral computers with business applications send alert messages to a central computer when a current variable exceeds a reference value. The central computer implements an alert server to notify a target group of multiple users via communication devices. The central computer escalates further notification to a supervisor user in the event that during a predetermined time period no user of the group has confirmed reception. The notifications have predefined fixed and variable text portion that relate to the alert type. The group of users to be notified is determined by subscription or by a role-to-application assignment.

Claims

1. A computer system having a central computer and at least one peripheral computer for executing at least one business application, the peripheral computer further issuing an alert message when a current value of a predetermined variable in the business application is in a predetermined relation to a reference value, the central computer for receiving the alert message and, according to a predefined type of the alert message, for forwarding a notification message to communication devices that present a representation of the notification message to a predefined group of users;

in the computer system, the central computer issuing a further notification message to a further user outside the group in the event that during a predetermined time period no user of the predefined group has confirmed reception of the notification,

the computer system characterized in that

the predefined group of users is determined from a message distribution list that is derived from a role-to-user assignment and from an application-to-role assignment, wherein the assignments define the business application that each user is allowed to access.

2. The computer system of claim 1, wherein the communication device, when instructed by the user, returns a receipt message to the central computer.

3. The computer system of claim 2, wherein the communication device is a device selected from a group comprising:

fax machine, voice mail system, selective call receiver, a mobile phone with an SMS receiver, an audio device, a text-to-voice converter with a speaker, personal computer with electronic mail.

4. The computer system of claim 2, wherein the communication device presents the representation visually or audibly.

5. The computer system of claim 4, wherein the communication device runs a browser program.

6. The computer system of claim 5, wherein the communication device presents the representation as a hyperlink to a full version of the notification message.

7. The computer system of claim 2, wherein the central computer assigns a unique identification number to the notification message, and wherein the communication device returns the identification number as part of the receipt message.

8. The computer system of claim 7, wherein the communication device also returns a user identification to the central computer.

9. The computer system of claim 8 wherein the central computer stores the user identification.

10. The computer system of claim 1, wherein the central computer is implemented as a workplace application server by that the users of the group interact with applications running on the at least one peripheral computer.

11. The computer system of claim 10, wherein the workplace application server adds a follow-up suggestion to the notification message, the description being selected from a look-up table.

12. The computer system of claim 1, wherein the further notification message has a descriptive portion to indicate being the further notification.

13. The computer system of claim 1, wherein the notification message comprises predefined text portions.

14. The computer system of claim 1, wherein the notification message comprises dynamically adapted text portions that relate to the business application where the current value of the predetermined variable is in the predetermined relation to the reference value.

15. An alert notification method for a central computer, the method comprising the following steps:

deriving a group of users from a role-to-user assignment and from an application-to-role assignment, the assignment defining at least one business application that each user is allowed to access;

storing representations of the group of users in a message distribution list and to receive subscription requests to alert notification messages from the users of the group;

receiving an alert message by the central computer, the alert message issued by at least one peripheral computer that executes the business application and that detects that a current value of a predetermined variable in the business application is in a predetermined relation to a reference value;

forwarding a notification message to a plurality of communication devices that present a representation of the notification to the group of users; and

issuing a further notification message to a further user outside the group in the event that during a predetermined time period no user of the group has confirmed reception of the notification by a receipt message.

16. The method of claim 15, wherein the subscription requests selectively add and remove representations of users to and from the distribution list.

17. A computer program product with program instructions for a processor in a central computer, the computer program product tangibly embodied in computer readable storage medium, the central computer coupled to at least a peripheral computer that executes at least one business application, the peripheral computer issuing an alert message when a current value of a predetermined variable in the business application is in a predetermined relation to a reference value, the central computer for receiving the alert message, the computer program product having program instructions that cause the processor of the central computer to execute the following:

deriving a group of users from a role-to-user assignment and from an application-to-role assignment, wherein the assignment defines the business application that each user is allowed to access;

storing representations of the group of users in a message distribution list and to receive subscription requests to alert notification messages from the users of the group;

upon receiving the alert message, forwarding a notification message to a plurality of communication devices that present a representation of the notification to the group of users; and

issuing a further notification message to a further user outside the group in the event that during a predetermined time period no user of the group has confirmed reception of the notification by a receipt message,

the computer program product characterized in that the program instructions cause the processor to derive the group of users from a role-to-user assignment and from an application-to-role assignment, wherein the assignment defines the business application that each user is allowed to access.