Telephony intelligence in a data packet network
First Claim
1. An intelligent data-network telephony (DNT) service control point (SCP), comprising:
- a DNT-protocol router (DPR) node coupled to the DPN for receiving and routing DNT calls from callers to and through other DNT nodes;
one or more telephony applications executing in a computerized control system integrated with or coupled to the DPR, the one or more applications providing a service control point (SCP) preprocessing and further routing the DNT calls at the DPR; and
a DNT-capable interactive voice response (IVR) unit connected to the DPR;
wherein the SCP connects individual ones of the incoming DNT calls to the IVR, which elicits information from the callers, and the SCP uses the elicited information to further route the calls to destinations other than the original call destinations.
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Accused Products
Abstract
A packet-data network is made intelligent in the sense of a connection-oriented, switched telephony (COST) network by enhancing one or more interconnected IP routers in the network with computer-telephony integration (CTI) processors executing CTI applications. No-charge-to-calling-party IP addresses are assigned and sponsored by various enterprises, who may also maintain call centers having at least one CTI-enhanced IP router connected to the network, and agent stations having IP telephones connected to the call-center-located IP router. With appropriate software and the CTI link to IP routers the performance of well-known conventional telephone systems may be provided in packet networks like the Internet.
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Citations
18 Claims
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1. An intelligent data-network telephony (DNT) service control point (SCP), comprising:
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a DNT-protocol router (DPR) node coupled to the DPN for receiving and routing DNT calls from callers to and through other DNT nodes; one or more telephony applications executing in a computerized control system integrated with or coupled to the DPR, the one or more applications providing a service control point (SCP) preprocessing and further routing the DNT calls at the DPR; and a DNT-capable interactive voice response (IVR) unit connected to the DPR; wherein the SCP connects individual ones of the incoming DNT calls to the IVR, which elicits information from the callers, and the SCP uses the elicited information to further route the calls to destinations other than the original call destinations. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method for providing a service control point (SCP) in a data-network telephony (DNT) network, comprising steps of:
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(a) establishing a DNT-protocol router (DPR) node in the DPN for receiving and routing DNT calls from callers to and through other DNT nodes; (b) executing one or more telephony applications in a computerized control system integrated with or coupled to the DPR, the one or more applications providing a service control point (SCP) preprocessing and further routing the DNT calls at the DPR; and (c) coupling a DNT-capable interactive voice response (IVR) unit to the DPR, the IVR eliciting information from the callers, and using the elicited information to further route the calls to destinations other than the original call destinations. - View Dependent Claims (8, 9, 10, 11, 12)
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13. An intelligent data-packet network (DPN), comprising:
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at least one intelligent data-network telephony (DNT) service control point (SCP), comprising a DNT-protocol router (DPR) node coupled to the DPN for receiving and routing DNT calls from callers to and through other DNT nodes, one or more telephony applications executing in a computerized control system integrated with or coupled to the DPR, the one or more applications providing a service control point (SCP) preprocessing and further routing the DNT calls at the DPR, and a DNT-capable interactive voice response (IVR) unit connected to the DPR; wherein the at least one SCP connects individual ones of the incoming DNT calls to the IVR, which elicits information from the callers, and the SCP uses the elicited information to further route the calls to destinations other than the original call destinations. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification