Method and system for performing failed wireless communication diagnostics

• US 7,415,271 B2
• Filed: 10/08/2004
• Issued: 08/19/2008
• Est. Priority Date: 10/08/2004
• Status: Expired due to Fees

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors Corporation (Motors Liquidation Co. GUC Trust)
• Inventors: Nicolini, Daniele
• Primary Examiner(s): Harper; Vincent P.
• Assistant Examiner(s): Sabouri; Mazda
• Application Number:
  US10/961,348
• Publication Number:
  US 20060079219A1
• Time in Patent Office: 1,411 Days
• Field of Search: 455/417, 455/418, 455/419, 455/551
• US Class Current: 455/423
• CPC Class Codes: H04M 11/066 Telephone sets adapted for data transmision
• CPC Class Codes: H04W 76/00 Connection management

Abstract

A method and computer usable medium storing a computer program for performing failed wireless communication diagnostics are disclosed. A failed transmission condition is recognized. A cleared number communication channel is established between a telematics unit and either a service provider or a call center responsive to the received failed transmission condition. A communication device identifier is sent to the service provider. A communication parameter associated with data generated by the service provider is received at the telematics unit.

Claims

1. A method of performing failed wireless communication diagnostics, the method comprising:

recognizing a failed transmission condition;

establishing a first cleared number communication channel between a telematics unit and a service provider responsive to the failed transmission condition;

sending a communication device identifier to the service provider from the telematics unit;

receiving a communication parameter from the service provider at the telematics unit,

wherein the communication parameter comprises a non-enabling communication parameter;

establishing a second cleared number communication channel between the telematics unit and a call center; and

sending the non-enabling communication parameter to the call center.

2. The method of claim 1, further comprising sending the communication parameter to the service provider from the call center.

3. The method of claim 1, further comprising receiving an appropriate parameter, configured to solve the failed transmission condition, from the call center at the telematics unit.

4. The method of claim 1, further comprising receiving a call command to establish a third cleared communication channel between the telematics unit and the call center after a predetermined period of time has elapsed.