Customer support system, an office system, a customer support center, a supply center and a customer support method
First Claim
1. A customer support center that supports a customer, based on apparatus management information of office apparatuses manufactured by a plurality of manufacturers, and installed at a premises of the customer, comprising:
- a data collection unit coupled to a plurality of office systems through a network and configured to collect through the network the apparatus management information, cost information, and supply information on the office apparatuses of a plurality of office systems, each of which includes one or more office apparatuses, at least one of the office systems including two or more office apparatuses,an analysis database that stores the apparatus management information, the cost information, and the supply information separately for each of the office systems, anda data analysis unit that analyzes the information stored in the analysis database separately for each of the office systems wherein the data analysis unit generates information relative to a peak usage of each of the office apparatuses, usage statistics per organizational unit, usage statistics per individual, and costs associated with the office apparatuses and associated materials, using the information stored in the analysis database, and further prepares graphical representations for each of the office systems.
1 Assignment
0 Petitions
Accused Products
Abstract
Resupply, recycling and exchange of consumption items of office apparatuses made by two or more manufacturers can be facilitated by a customer support center, a supply center, office systems and customer support terminals connected via a communication network, wherein an apparatus management database, a cost and supply information database, an analysis database, and a supply management database are installed at appropriate locations, each associated with functional units such as a data acquisition unit, a data analysis unit, a report generating unit and the like for issuing purchase orders, recycling orders, exchange orders and office system improvement proposals.
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Citations
8 Claims
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1. A customer support center that supports a customer, based on apparatus management information of office apparatuses manufactured by a plurality of manufacturers, and installed at a premises of the customer, comprising:
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a data collection unit coupled to a plurality of office systems through a network and configured to collect through the network the apparatus management information, cost information, and supply information on the office apparatuses of a plurality of office systems, each of which includes one or more office apparatuses, at least one of the office systems including two or more office apparatuses, an analysis database that stores the apparatus management information, the cost information, and the supply information separately for each of the office systems, and a data analysis unit that analyzes the information stored in the analysis database separately for each of the office systems wherein the data analysis unit generates information relative to a peak usage of each of the office apparatuses, usage statistics per organizational unit, usage statistics per individual, and costs associated with the office apparatuses and associated materials, using the information stored in the analysis database, and further prepares graphical representations for each of the office systems. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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Specification