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System and method for initiating returns over a network

  • US 7,430,527 B2
  • Filed: 07/26/2007
  • Issued: 09/30/2008
  • Est. Priority Date: 03/14/2001
  • Status: Expired due to Term
First Claim
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1. A method of electronically providing a shipping label to a customer to return a good that was previously purchased from a merchant, said method comprising the steps of:

  • initiating a return transaction upon receipt of a return service request;

    generating said shipping label based at least in part on said return service request;

    formatting a label delivery link that is associated with said shipping label and includes a hypertext link to a uniform resource locator address;

    providing said customer with said label delivery link; and

    delivering said shipping label to a browser associated with said customer upon activation of said label delivery link.

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