System and method for providing feedback to wireless device users

• US 7,437,146 B2
• Filed: 03/29/2007
• Issued: 10/14/2008
• Est. Priority Date: 03/31/2006
• Status: Active Grant

• Current Assignee: Sybase 365 Incorporated (SAP SE)
• Original Assignee: Sybase 365 Incorporated (SAP SE)
• Inventors: Dudley, William H., Lovell, Robert C. Jr.
• Primary Examiner(s): Le; Danh C
• Application Number:
  US11/730,069
• Publication Number:
  US 20070239737A1
• Time in Patent Office: 565 Days
• Field of Search: 455/412.2, 455/418, 455/414.1, 725/85, 709/203
• US Class Current: 455/412.2
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 88/184 Messaging devices, e.g. message centre

Abstract

A user feedback generation and management capability, operating possibly within a Value-Added Service Provider, provides key feedback (e.g., information, updates, etc.) to a Mobile Subscriber (MS) during, for example, the MS′ receipt of rich content on the MS′ Wireless Device (WD). The feedback may be conveyed to a MS′ WD through, possibly inter alia, one or more Short Message Service messages. Such feedback may, possibly inter alia, provide details as to why certain content might not be received, suggest one or more alternative content delivery means, etc. and thus serve to obviate what would otherwise be (1) a frustrating, disappointing, etc. user experience for the MS and (2) increased customer service costs for the different content and service providers.

Claims

1. A method of providing for feedback to a mobile subscriber indicating a status of delivery of content to the mobile subscriber, the method comprising the steps of:

receiving, at a value added service provider (VASP), a request to deliver content from a content provider that is intended for a subscriber of a mobile operator;

determining, at the VASP, routing information sufficient to pass the request to deliver content to a multimedia message service center (MMSC) that serves the subscriber;

passing a submit request message to the MMSC to deliver the content to the MMSC;

receiving from the MMSC a response message including a failure code indicating that the content is not receivable by the subscriber; and

in response to the response message from the MMSC, generating an SMS notification message that is passed to a short message service center that serves the subscriber, the SMS notification message indicating to the subscriber that delivery of the content failed.

2. The method of claim 1, further comprising validating the content provider.

3. The method of claim 1, further comprising validating syntax employed by the request to deliver content.

4. The method of claim 1, wherein the request to deliver content is an MM7_Submit.REQ message.

5. The method of claim 1, wherein the SMS notification message includes information other than an indication that the delivery of the content failed.

6. The method of claim 5, wherein the information is selected statically.

7. The method of claim 5, wherein the information is selected randomly.

8. The method of claim 5, wherein the information is selected based on a location of the subscriber.

9. The method of claim 5, wherein the information comprises an advertisement.

10. A method of providing for feedback to a mobile subscriber indicating a status of delivery of multimedia content to the mobile subscriber, the method comprising the steps of:

receiving, at a value added service provider (VASP), an MM7_Submit.REQ message from a content provider that is intended for a multimedia message service center (MMSC) that serves the subscriber;

determining, at the VASP, routing information sufficient to pass or reformulate and send the MM7_Submit.REQ message to the MMSC that serves the subscriber;

receiving from the MMSC that serves the subscriber an MM7_Delivery.REQ message indicating an expired or rejected MM1_Notification.REQ message sent by the MMSC that serves the subscriber to the subscriber; and

in response to the received MM7_Delivery.REQ message indicating an expired or rejected MM1_Notification.REQ message, generating a short message service (SMS) notification message and sending the same to the short message service center (SMSC) that serves the subscriber, the SMS notification message indicating to the subscriber that delivery of content failed.

11. The method of claim 10, further comprising sending an MM7_Delivery.REQ message indicating an expired or rejected MM1_Notification.REQ message to the content provider.

12. The method of claim 10, further comprising validating the content provider.

13. The method of claim 10, further comprising validating syntax.

14. The method of claim 10, wherein the SMS notification message includes information other than an indication that the delivery of the content failed.

15. A method of providing for feedback to a mobile subscriber indicating a status of delivery of multimedia content to the mobile subscriber, the method comprising the steps of:

receiving, at a value added service provider (VASP), an MM7_Submit.REQ message from a content provider that is intended for a multimedia message service center (MMSC) that serves the subscriber;

determining, at the VASP, routing information sufficient to pass or reformulate and send the MM7_Submit.REQ message to the MMSC that serves the subscriber;

receiving, at the VASP, from the MMSC that serves the subscriber an MM7_Delivery_Report.REQ indicating successful delivery of content to the subscriber; and

in response to the received MM7_Delivery.Report.REQ message indicating successful delivery, generating a short message service (SMS) notification message and sending the same to the short message service center (SMSC) that serves the subscriber, the SMS notification message indicating to the subscriber that delivery of content was successful.

16. The method of claim 15, further comprising generating a billing event associated with the SMS notification.

17. The method of claim 15, further comprising sending an MM7_Delivery_Report.REQ message to the content provider.

18. The method of claim 15, wherein the SMS notification message includes information other than an indication that the delivery of the content was successful.

19. The method of claim 18, wherein the information is selected based on a location of the subscriber.

20. The method of claim 18, wherein the information comprises an advertisement.